Video Tutorials: How To Create Cisco Call Manager Dashboard In 10 Minutes

May 24th, 2019

For more info read the following article How To Create Cisco Call Manager Dashboard In 10 Minutes

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How To Create Issabel Dashboard In 10 Minutes

May 6th, 2019

Issabel™ is a free and open source software that allows you to build communication tools for businesses. Issabel is a Free Open Source Software that Unifies your communications in...

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Everything You Should Know About Average Handle Time (AHT)

April 25th, 2019

What is Average Handle Time? Average Handle Time which is commonly abbreviated and generally known as AHT is merely a metric widely used as a KPI (Key Performance Indicator)...

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Sample Report – Top 25 Shortest Incoming Calls

April 22nd, 2019

This report presents us with a list of the 25 shortest incoming calls received by a company or organization based on the duration of the calls. 1. DateTime: the...

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Everything You Need to Know About Help Desk Call Center SLA

April 14th, 2019

If you want to ensure best customer satisfaction is delivered through your helpdesk, it is essential to make sure that you are backed up with the correct service level...

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Sample Report – Top 25 Longest Incoming Calls

April 10th, 2019

This report presents us with a list of the top 25 longest incoming calls received by a company or organization based on the duration of the calls. 1. DateTime:...

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Dashboard Sharing, Hello Bitly, Bye Google

April 5th, 2019

If you are one of our users, you know about the dashboard sharing feature. You can easily create a shareable URL and send it to any of your colleagues...

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Sample Report – Top 25 Trunks/COs – Outgoing

March 28th, 2019

This report gives us a list of the top 25 most actively used landlines only for outgoing calls based on the number of the calls. 1. Trunk/CO: the name...

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