For more info read the following article How To Create Cisco Call Manager Dashboard In 10 Minutes

Issabel™ is a free and open source software that allows you to build communication tools for businesses. Issabel is a Free Open Source Software that Unifies your communications in...

What is Average Handle Time? Average Handle Time which is commonly abbreviated and generally known as AHT is merely a metric widely used as a KPI (Key Performance Indicator)...

This report presents us with a list of the 25 shortest incoming calls received by a company or organization based on the duration of the calls. 1. DateTime: the...

If you want to ensure best customer satisfaction is delivered through your helpdesk, it is essential to make sure that you are backed up with the correct service level...

This report presents us with a list of the top 25 longest incoming calls received by a company or organization based on the duration of the calls. 1. DateTime:...

If you are one of our users, you know about the dashboard sharing feature. You can easily create a shareable URL and send it to any of your colleagues...

This report gives us a list of the top 25 most actively used landlines only for outgoing calls based on the number of the calls. 1. Trunk/CO: the name...