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Extensions Summary Report

November 29th, 2016 / Reza Mousavi
extensions-summary-reports

The extension summary report gives you a quick summary of calls handled by your PBX extensions. You can use this report to find out which of your extension are getting the most calls, which extension is handling calls quicker and better. You can find the following data in extension summary report:

Extension: Extension Number
Extension Name: Extension Name
Incoming: Total Incoming Calls received by extension
Outgoing: Total Outgoing Calls made by extension
Total: Total Calls for extension
Duration: Total Talk Time for extension
Cost: Total Cost for extension

You can filter by:

Date:
From: the start date, which can…

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Real-Time Land Lines Status

November 19th, 2016 / Reza Mousavi
Real-Time Land Lines Status for all Asterisk Based

One of the most useful widgets in PBXDOM is that of Real-Time Land Lines Status. This widget shows you an overview of the Real-Time Land Lines Status in your company. The information of this widget includes:

Line Status by color: Yellow(Ring),Blue(Busy),White(Idle)
Line Call Direction : Incoming or Outgoing Call
Line Call Duration : Duration of calls when ringing or busy
Line Caller ID : Caller ID or Dialed Number

With a look at this widget, you can quickly find comprehensive information on the…

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Real-Time Queue Status Widget

November 12th, 2016 / Reza Mousavi
Real-Time Queue Status

One of the most useful widgets in PBXDOM is that of Real-Time Queue Status. This widget shows you an overview of the Real-Time Queue Status in your company. The information of this widget includes:

Top 8 caller in Queue
Caller ID information
Waiting Time

With a look at this widget, you can quickly find comprehensive information on the Queue Status.

The settings of this widget include the following:

Conclusion
Information can always help us develop our business. The mission of PBXDOM service is primarily to…

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Real-Time Extensions Status Widget

November 5th, 2016 / Reza Mousavi
Real-Time Extensions Status

One of the most useful widgets in PBXDOM is that of Real-Time Extensions Status. This widget shows you an overview of the Real-Time Extensions Status in your company. The information of this widget includes:

Extension Status by color: Yellow(Ring),Blue(Busy),White(Idle)
Extension Call Direction : Incoming or Outgoing Call
Extension Call Duration : Duration of calls when ringing or busy
Extension Caller ID : Caller ID or Dialed Number

With a look at this widget, you can quickly find comprehensive information on the Real-Time Extensions Status.

The settings of this widget…

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Cisco CDR Reporting? It’s Easy If You Do It Smart

August 17th, 2016 / Reza Mousavi
Cisco CDR Reporting Dashboard

The use of call reporting and analytics services in all the major organizations and companies has been getting commoner with the passage of time. If you happen to be someone who is planning to introduce such a piece of software in your business as well and are wondering how exactly the software would be able to improve your customer support department, then you have landed on the right page. The below-mentioned information is going to help a great deal in this regard. Without further ado, let’s take…

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101 Free Video Training for Cisco Unified Communications Manager- Part 2

August 8th, 2016 / Reza Mousavi
Cisco Call Manager CDR



If you’d like to know more about CUCM, we’re going to make it easy for you.
We’ve put together a collection of 101 Free Video Training for Cisco Unified Communications Manager (CUCM) that you can watch and learn.




101 Free Video Training for Cisco Unified Communications Manager- Part 3

August 8th, 2016 / Reza Mousavi
Cisco Call Manager CDR



If you’d like to know more about CUCM, we’re going to make it easy for you.
We’ve put together a collection of 101 Free Video Training for Cisco Unified Communications Manager (CUCM) that you can watch and learn.




101 Free Video Training for Cisco Unified Communications Manager

August 6th, 2016 / Reza Mousavi
Cisco Call Manager CDR



If you’d like to know more about CUCM, we’re going to make it easy for you.
We’ve put together a collection of 101 Free Video Training for Cisco Unified Communications Manager (CUCM) that you can watch and learn.




LG Nortel IPLDK

July 24th, 2016 / Reza Mousavi
LG Nortel IPLDK Call Analytics

The LG IPLDK can be configured to send its SMDR data via a serial (RS232) or an IP connection.

LG Nortel IPLDK – Serial connection

The SMDR output on the LG IPLDK is disabled by default. To enable the output, you need to amend the following settings in the programming sections below:

Print Serial Port Selection (PGM 175)

In the Print Serial Port Selection (PGM 175) window, set Info/On-line SMDR to COM1/COM2 to send call logging data to the serial port.

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LG Nortel IPECS Dashboard

July 24th, 2016 / Reza Mousavi
LG ipecs Call Accounting

The LG iPECS can be configured to send its SMDR data over a serial (RS232) or an IP connection.

LG Nortel iPECS – Serial connection

The SMDR output in LG iPECS is disabled by default. To enable the output, you need to amend the following settings in the programming sections below:

SMDR Attributes (PGM 177)

Field Description
Print Enable This needs to be enabled by clicking on the check box
SMDR Record Call Type This needs to be set to ‘All Calls’, you will need to select this from the drop-down list
Records In Detail This needs to…

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