Best Cisco Call Manager Training of 2019

July 22nd, 2019

Finding the best courses in a specific field can be hard, especially when you are a newcomer. Cisco Call Manager is one of the perfect phone systems in the...

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How To Create Mitel 3000 Series Dashboard In 10 Minutes

July 18th, 2019

Mitel Networks Corporation is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications, but after a change in ownership in...

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Video Tutorials: How To Create Asterisk Server Dashboard In 10 Minutes

July 9th, 2019

For more info read the following article How To Create Asterisk Server Dashboard In 10 Minutes

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Video Tutorials: How To Create Cisco Call Manager Dashboard In 10 Minutes

May 24th, 2019

For more info read the following article How To Create Cisco Call Manager Dashboard In 10 Minutes

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How To Create Issabel Dashboard In 10 Minutes

May 6th, 2019

Issabel™ is a free and open source software that allows you to build communication tools for businesses. Issabel is a Free Open Source Software that Unifies your communications in...

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Everything You Should Know About Average Handle Time (AHT)

April 25th, 2019

What is Average Handle Time? Average Handle Time which is commonly abbreviated and generally known as AHT is merely a metric widely used as a KPI (Key Performance Indicator)...

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Sample Report – Top 25 Shortest Incoming Calls

April 22nd, 2019

This report presents us with a list of the 25 shortest incoming calls received by a company or organization based on the duration of the calls. 1. DateTime: the...

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Everything You Need to Know About Help Desk Call Center SLA

April 14th, 2019

If you want to ensure best customer satisfaction is delivered through your helpdesk, it is essential to make sure that you are backed up with the correct service level...

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