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Did you know that missing calls from your clients cause them to become unsatisfied, and dissatisfied customers may never work with you?
Did you know that missed clients will damage you (your business) either directly or indirectly?
If you’re interested, you can easily add Missed Calls Notification feature to your Panasonic PBX. You can be notified of a missed call either by receiving an SMS or an E-mail.
To activate this feature. First, you need to subscribe to Calls Management and Analysis service. Then, after installing the application, and connecting…[click to continue…]
Are you looking for your desired call logging software?
Have you ever thought how it’s possible to monitor telephone communications of several branches or PBXes of the organizations?
If your company or organization has many divisions, then the problem of evaluating communications and call cost of PBXes have always been so challenging.
1-Installing and running reporting softwares available in the market on each of the PBXes, generating reports of each PBX separately, and gathering and evaluating each of the reports to reach the final result and make the last decision.
2-Using Microsoft…[click to continue…]
Asterisk PBX has been used by many businesses today and is an excellent choice for many types of businesses and needs. Asterisk is powered by some very rich features; you should pay more than 10K US dollars for other platforms and PBX systems. But one of the big problems in Asterisk platforms is that they are very complicated to work with and need the user to have an in-depth knowledge about settings.
One of the essential capabilities in any telephone system is reporting and monitoring. You can find simple report and…[click to continue…]
The extension summary report gives you a quick summary of calls handled by your PBX extensions. You can use this report to find out which of your extension are getting the most calls, which extension is handling calls quicker and better. You can find the following data in extension summary report:
Extension: Extension Number
Extension Name: Extension Name
Incoming: Total Incoming Calls received by extension
Outgoing: Total Outgoing Calls made by extension
Total: Total Calls for extension
Duration: Total Talk Time for extension
Cost: Total Cost for extension
You can filter by:
From: the start date, which can…
One of the most useful widgets in PBXDOM is that of Real-Time Land Lines Status. This widget shows you an overview of the Real-Time Land Lines Status in your company. The information of this widget includes:
Line Status by color: Yellow(Ring),Blue(Busy),White(Idle)
Line Call Direction : Incoming or Outgoing Call
Line Call Duration : Duration of calls when ringing or busy
Line Caller ID : Caller ID or Dialed Number
With a look at this widget, you can quickly find comprehensive information on the…[click to continue…]
One of the most useful widgets in PBXDOM is that of Real-Time Queue Status. This widget shows you an overview of the Real-Time Queue Status in your company. The information of this widget includes:
Top 8 caller in Queue
Caller ID information
With a look at this widget, you can quickly find comprehensive information on the Queue Status.
The settings of this widget include the following:
Information can always help us develop our business. The mission of PBXDOM service is primarily to…
One of the most useful widgets in PBXDOM is that of Real-Time Extensions Status. This widget shows you an overview of the Real-Time Extensions Status in your company. The information of this widget includes:
Extension Status by color: Yellow(Ring),Blue(Busy),White(Idle)
Extension Call Direction : Incoming or Outgoing Call
Extension Call Duration : Duration of calls when ringing or busy
Extension Caller ID : Caller ID or Dialed Number
With a look at this widget, you can quickly find comprehensive information on the Real-Time Extensions Status.
The settings of this widget…[click to continue…]
The use of call reporting and analytics services in all the major organizations and companies has been getting commoner with the passage of time. If you happen to be someone who is planning to introduce such a piece of software in your business as well and are wondering how exactly the software would be able to improve your customer support department, then you have landed on the right page. The below-mentioned information is going to help a great deal in this regard. Without further ado, let’s take…[click to continue…]
If you’d like to know more about CUCM, we’re going to make it easy for you.
We’ve put together a collection of 101 Free Video Training for Cisco Unified Communications Manager (CUCM) that you can watch and learn.