Finding the best courses in a specific field can be hard, especially when you are a newcomer. Cisco Call Manager is one of the perfect phone systems in the...

Mitel Networks Corporation is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications, but after a change in ownership in...

For more info read the following article How To Create Asterisk Server Dashboard In 10 Minutes

For more info read the following article How To Create Cisco Call Manager Dashboard In 10 Minutes

Issabel™ is a free and open source software that allows you to build communication tools for businesses. Issabel is a Free Open Source Software that Unifies your communications in...

What is Average Handle Time? Average Handle Time which is commonly abbreviated and generally known as AHT is merely a metric widely used as a KPI (Key Performance Indicator)...

This report presents us with a list of the 25 shortest incoming calls received by a company or organization based on the duration of the calls. 1. DateTime: the...

If you want to ensure best customer satisfaction is delivered through your helpdesk, it is essential to make sure that you are backed up with the correct service level...