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Sample Report – Outgoing Calls

May 16th, 2018 / Reza Mousavi
Sample Report Outgoing Calls

This report shows us a complete list of the outgoing calls made by a company or organization within the specified range of time.

1. DateTime: the exact date and time the call was made

2. To: the phone number to which the call was made/the dialed number

3. Ext: the extension number which made the call

4. Ext Name: the assigned name of the extension number

5. Duration: the duration of the outgoing call

6. Cost: the cost of the outgoing call

7. Trunk/Co: the name or the number of the landline

8. Trunk/CO Name: the assigned name of the landline

Note: Trunk, CO,…

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Sample Report – Incoming Calls

May 9th, 2018 / Reza Mousavi
incoming-calls-sample

This report shows us a complete list of all the incoming calls received by a company or organization within the specified range of time.

1. DateTime: the exact date and time the call was received

2. From: the phone number from which the call was received

3. Caller Name: the assigned name of the caller set by the TELCO

Note: the telecommunication company (TELCO) is needed to support Caller Name feature.

4. Ext: the extension number which received the call

5. Ext Name: the assigned name of the extension number which received the call

6. Duration: the duration of the incoming call

7. Cost: cost…

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How to save PBX call information in Google Sheets

February 25th, 2018 / Reza Mousavi
How to save your PBX calls info in Google Sheets (1)

Microsoft Excel is very popular because of its ability to filter and add charts, as well as many other features. The majority of people who have some experience with spreadsheet software like Microsoft Excel.

When you deal with your call information on your voice platforms, you might want a special report or chart that you can’t find on PBXDom or other systems like that. We already have an export feature for any reports you can get on PBXDom, and you can use…

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PBXDom Blog in 2017

January 23rd, 2018 / Reza Mousavi
PBXDom Blog in 2017
It’s hard to believe that we’re wrapping up another fun and exciting year here at PBXDom. In this post, you’ll find our post recap in 2017 for Call accounting, call analysis subjects.
I hope it’s helpful.

How To Create Asterisk Server Dashboard In 10 Minutes

Asterisk PBX has been used by many businesses today and is an excellent choice for many types of businesses and needs. Asterisk is powered by some very rich features; you should pay more than 10K US…

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How To Create Cisco Call Manager Dashboard In 10 Minutes

January 14th, 2018 / Reza Mousavi
How To Create Cisco CallManager Dashboard In 10 Minutes

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) serves as the software-based, call-processing component of Cisco Unified Communications.(PBXDom is  Cisco Call Manager Dashboard 3rdparty).

The Cisco Unified Communications Applications Server provides a high-availability server platform for Cisco Unified Communications Manager call processing, services, and applications.
The Cisco Unified Communications Manager system extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices,
voice-over-IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services, such as unified messaging, multimedia…

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How To Convert Cisco CDR Date and Time

December 8th, 2017 / Reza Mousavi
Cisco CDR Date Time

The call detail records (CDR) in Cisco Unified Communications Manager (Cisco Call Manager) have many fields for date and time. The date and time fields in CDR files are as follows:

 

To better understand each field, take a look at the following image:

 

As mentioned in Cisco document, the date and time fields are based on UTC time zone and it is…

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Gauging Advertising Effect on Marketing and Sales Programs By Call Analysis

October 17th, 2017 / Reza Mousavi

Surely, you have run a lot of advertisings for promoting your business. If I ask you which advertisement was the most effective one, then do you have a certain answer?

Obviously, if you’re not sure about your answer, then this means that your company like most of the other companies uses some very subjective and traditional ways of measuring the effect of their advertising campaign.

To better understand it, pay attention to this example. Imagine that you are interested in publishing an advertisement in a newspaper, and then measure its effect…

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Stop Manual Monitoring of Your Calls Telecommunication

September 28th, 2017 / Reza Mousavi
Call Accounting

Small business owners sometimes have great ideas in which money plays a big role to develop them. And these owners will be under real financial pressure till their ideas reach productivity. As your business starts growing, by referring to the newspapers’ necessary costs, you begin to recognize Call Management as a valuable tool.

The costs of telecom calls between the employees and the customers need to be managed. Otherwise, they will go out of control. Bear in mind that manual management cannot be a suitable solution. Since it reduces the business…

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Amazon Connect Call Accounting and Analysis

September 22nd, 2017 / Reza Mousavi
Amazon Connect and PBXDom

 

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure…

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How To Create Amazon Connect Dashboard In 10 Minutes

September 19th, 2017 / Reza Mousavi
Amazon Connect and PBXDom

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure…

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