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Gauging Advertising Effect on Marketing and Sales Programs By Call Analysis

October 17th, 2017 / Reza Mousavi

Surely, you have run a lot of advertisings for promoting your business. If I ask you which advertisement was the most effective one, then do you have a certain answer?

Obviously, if you’re not sure about your answer, then this means that your company like most of the other companies uses some very subjective and traditional ways of measuring the effect of their advertising campaign.

To better understand it, pay attention to this example. Imagine that you are interested in publishing an advertisement in a newspaper, and then measure its effect on your…

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Stop Manual Monitoring of Your Calls Telecommunication

September 28th, 2017 / Reza Mousavi
Call Accounting

Small business owners sometimes have great ideas in which money plays a big role to develop them. And these owners will be under real financial pressure till their ideas reach productivity. As your business starts growing, by referring to the newspapers’ necessary costs, you begin to recognize Call Management as a valuable tool.

The costs of telecom calls between the employees and the customers need to be managed. Otherwise, they will go out of control. Bear in mind that manual management cannot be a suitable solution. Since it reduces the business…

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Amazon Connect Call Accounting and Analysis

September 22nd, 2017 / Reza Mousavi
Amazon Connect and PBXDom

 

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure…

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How To Create Amazon Connect Dashboard In 10 Minutes

September 19th, 2017 / Reza Mousavi
Amazon Connect and PBXDom

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure…

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Managing and Analyzing Calls in the Sales Department

September 5th, 2017 / Reza Mousavi
Sales Management

Do you work as a sales manager? Or you might be a sales assistant or expert?
If you’re selling something or working in the Sales Department of a company, I’m sure that after reading all of this, you will get so delighted.
Most of the times, after communicating with your clients and hanging up the phone, you realize that you have forgotten to have and keep track of their contact information.
Also, in some other companies due to the huge number of calls in the Sales Department, it’s not possible to record every…

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Determining Calls Peak Hours

August 26th, 2017 / Reza Mousavi
Call Traffic

 

  • Do you know about the peak hours in your company, organization, or department during the day?
  • Do you know any suitable plan for answering your calls over these hours?
  • Do you know that most of your customers calling at the peak hours will become unsatisfied finally?
  • Do you know that with some slight changes, you can gain some noticeable achievements?

If you’re interested in bringing revolutionary changes in your customer’s satisfaction feeling and your company’s productivity, then follow us through this article.

You might be familiar with Pareto Principle, or 20/80…

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Do You Remember the Last Time You Analyzed All Your Calls?

August 13th, 2017 / Reza Mousavi

If your company has a limited budget likewise most of the other companies, then this means that you do not have the needed budget to be able to record the calls details. Whereas, the information on the calls traffic reports is based on the real data. Plus, by using this information you can find out about the peak hours and traffic patterns in your company. These reports offer you the best and the most comprehensive information on your calls.

For those who were not able to keep records of their calls’…

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Percentage of Abandoned Calls in Support and Services Department

August 1st, 2017 / Reza Mousavi

An Abandoned call, also known as a Missed call is a call type on which the caller hangs up the phone before any person answers. Abandoned calls number and its percentage number have key roles in satisfying the clients who are contacting the Support and Services Department.

In fact, every successful company or organization must constantly be trying to keep abandoned calls number very close to zero. Percentage of abandoned calls finds a greater importance in SLA (Service Level Agreements) contracts and documents. For gauging the quality of a Support and Services Department, the…

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Can a PBX Reporting Service Help Improve Employees’ Productivity?

July 22nd, 2017 / Reza Mousavi
business-man

 

 

1-How do you want to increase up your employees’ productivity? Do you motivate them with any incentive plan?

2-Have you set some purposes which can be easily compared and measured?

3-Have you put the tasks and responsibilities transparency, performance innovation, and each person’s expectations as the cultural aspects of a collaboration?

4-Companies never apply similar strategies for being more productive. But how a call reporting service could help companies be more productive?

 

It might sound a bit weird that one of the best uses of a call reporting service at an organization level is calculating…

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Call Management at Universities and Educational Institutions Levels

July 15th, 2017 / Reza Mousavi

The needed budget of telecommunication for big organizations which are always in interaction with a large number of customers can be extremely expensive. Being connected has a great importance for educational institutions. For that, they need to allocate some great deal of money only for this purpose. Therefore, this actually means that there’s a high demand for managing calls. That’s why some of the institutions and organizations have an effective department for keeping the calls costs to the minimum possible value, as well as stopping any type of abuses.

How to reduce…

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