What is Average Handle Time? Average Handle Time which is commonly abbreviated and generally known as AHT is merely a metric widely used as a KPI (Key Performance Indicator)...

This report presents us with a list of the 25 shortest incoming calls received by a company or organization based on the duration of the calls. 1. DateTime: the...

If you want to ensure best customer satisfaction is delivered through your helpdesk, it is essential to make sure that you are backed up with the correct service level...

This report presents us with a list of the top 25 longest incoming calls received by a company or organization based on the duration of the calls. 1. DateTime:...

If you are one of our users, you know about the dashboard sharing feature. You can easily create a shareable URL and send it to any of your colleagues...

This report gives us a list of the top 25 most actively used landlines only for outgoing calls based on the number of the calls. 1. Trunk/CO: the name...

Many organizations use the Cisco Call Manager as their primary communication platform. Cisco Call Manager is one of the most well-known platforms with many features and capabilities. Developers looking...

Yeastar provides cloud-based and on-premises VoIP PBX and VoIP gateways for SMBs and delivers Unified Communications solutions that connect co-workers and clients more efficiently. Founded in 2006, Yeastar has...

The Real-Time Transfer Protocol with the acronym RTP was standardized in 1996. It allows the transmission of audio and video data in real time. RTP has end-to-end transport capabilities...

This report gives us a list of the top 25 most actively used landlines only for incoming calls based on the number of the calls. 1. Trunk/CO: the name...