How To Create Issabel Dashboard In 10 Minutes

May 6th, 2019

Issabel™ is a free and open source software that allows you to build communication tools for businesses. Issabel is a Free Open Source Software that Unifies your communications in...

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Everything You Should Know About Average Handle Time (AHT)

April 25th, 2019

What is Average Handle Time? Average Handle Time which is commonly abbreviated and generally known as AHT is merely a metric widely used as a KPI (Key Performance Indicator)...

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Sample Report – Top 25 Shortest Incoming Calls

April 22nd, 2019

This report presents us with a list of the 25 shortest incoming calls received by a company or organization based on the duration of the calls. 1. DateTime: the...

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Everything You Need to Know About Help Desk Call Center SLA

April 14th, 2019

If you want to ensure best customer satisfaction is delivered through your helpdesk, it is essential to make sure that you are backed up with the correct service level...

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Sample Report – Top 25 Longest Incoming Calls

April 10th, 2019

This report presents us with a list of the top 25 longest incoming calls received by a company or organization based on the duration of the calls. 1. DateTime:...

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Dashboard Sharing, Hello Bitly, Bye Google

April 5th, 2019

If you are one of our users, you know about the dashboard sharing feature. You can easily create a shareable URL and send it to any of your colleagues...

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Sample Report – Top 25 Trunks/COs – Outgoing

March 28th, 2019

This report gives us a list of the top 25 most actively used landlines only for outgoing calls based on the number of the calls. 1. Trunk/CO: the name...

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How to Save Cisco CDR Data in MySQL

March 25th, 2019

Many organizations use the Cisco Call Manager as their primary communication platform. Cisco Call Manager is one of the most well-known platforms with many features and capabilities. Developers looking...

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How To Create Yeastar S-Series Dashboard In 10 Minutes

March 21st, 2019

Yeastar provides cloud-based and on-premises VoIP PBX and VoIP gateways for SMBs and delivers Unified Communications solutions that connect co-workers and clients more efficiently. Founded in 2006, Yeastar has...

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How RTP (Real-time Transport Protocol ) Works in VOIP?

March 18th, 2019

The Real-Time Transfer Protocol with the acronym RTP was standardized in 1996. It allows the transmission of audio and video data in real time. RTP has end-to-end transport capabilities...

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