Best Cisco Call Manager Training of 2019

July 22nd, 2019
Print Friendly, PDF & Email


Best Cisco Call Manager Training of 2019

Finding the best courses in a specific field can be hard, especially when you are a newcomer. Cisco Call Manager is one of the perfect phone systems in the world. Many companies rely on Cisco for their daily voice communications, and CUCM has thousands of features and capabilities that can help companies from SMBs to enterprises. But on the other side, when you want to work with a system like Cisco Call Manager, the story is different; you can’t search on the internet and read some documents and start designing or managing your company’s phone system. You need a deep understanding of the CUCM and Cisco design. In this article, I want to share with you the best training for Cisco Call Manager or CUCM for 2019.

global-knowledge-cisco
1-ACUCW1 – Administering Cisco Unified Communications Workspace Part 1: Basic v11.5

This exclusive course focuses on adding phones and users in an environment that is similar to what you will see in your own system, including:

  • Cisco Unified Communications Manager (CUCM) v11.5
  • Unity Connection v11.5
  • Client devices

You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You’ll also learn to configure voice mail accounts for users, build a Jabber Client, and manage licenses using Prime License Manager with Cisco Unified Communications Manager v11.5.

You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.

Classroom Live Outline

1. Introduction to Cisco Unified Communications
Understanding Components of Cisco Unified Communications Solutions
Understanding the Characteristics of Cisco Unified Communications Solutions

2. Understanding User Interfaces
Understanding Administrator Interfaces
Understanding End-User Interfaces

3. End User Configuration and Deployment
Deploying Endpoints and End Users
Understanding End-User Characteristics
Understanding End-User Implementation

4. Endpoint Configuration and Deployment
Describing Dial Plan Components
Implementing Endpoint Addressing
Understanding Endpoint Characteristics
Understanding Endpoint Implementation

5. Call Flow Configuration and Deployment
Understanding Call Flows and Call Legs
Understanding Impact on Call Legs
Implementing Calling Privileges
Implementing Call Coverage

6. Media Resource Configuration and Deployment
Describing Media Resources
Annunciators and MOH
Describing Conference Devices
Implementing Conference Bridges

7. Cisco Unity Connection Mailboxes
Understanding Cisco Unity Connection
Integrating CUC with CUCM
Configuring CUC Users, Templates and CoS
Configuring the CUC System
Implementing CUC Dial Plan and Call Management
Configuring Unified Messaging
Troubleshooting CUC

You can find more info about that course on their website
https://www.globalknowledge.com/us-en/course/168564/acucw1-administering-cisco-unified-communications-workspace-part-1-basic-v115/


2-ACUCW2 – Administering Cisco Unified Communications Workspace Part 2: Advanced v11.5

This exclusive course focuses on dial plan, call control, and advanced system features in an environment that is similar to what you will see in your own system, including:

  • Cisco Unified Communications Manager (CUCM) v11.5
  • Cisco Unified IM&P v11.5
  • Client devices such as Jabber

This hands-on, exclusive course builds on the foundation provided by ACUCW1 and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v11.5. In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites.

After learning how to configure the system, you’ll discover how native presence and instant messaging and presence can enhance collaboration. You’ll deploy a client services framework client, Jabber, and explore the challenges that are presented by the North American Numbering Plan (NANP). You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists, call park options, and configure IP phone services.

Classroom Live Outline

1. Cisco Unified Communications Manager Introduction
Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options
Performing Initial Cisco Unified Communications Manager Configuration
Deploying Endpoints and End Users

2. CUCM Dial Plan and Calling Privileges
Dial Plan Components
Identifying Issues in a Multisite Implementation
Identifying Multisite Deployment Solutions
Implementing Calling Privileges
Implementing Gateway Selection and PSTN Access Features

3. Bandwidth Management and Call Admission Control
Managing Bandwidth
Implementing Call Admission Control
4. Implementation of Features and Applications for Multisite Deployments
Implementing Device Mobility
Implementing Cisco Extension Mobility
Implementing Cisco Unified Mobility

5. Cisco Native Presence
Cisco Unified Communications Manager Native Presence

6. Cisco Unified Communications Manager IM&P
Cisco Unified Communications Manager IM and Presence Service
Enabling Cisco Unified Communications Manager IM and Presence Service

7. Implementing Call Coverage
Implementing Call Coverage in Cisco Unified Communications Manager

8. Cisco IP Phone Services
Deploying IP Phone Services

You can find more info about that course on their website
https://www.globalknowledge.com/us-en/course/168565/acucw2-administering-cisco-unified-communications-workspace-part-2-advanced-v115/


3-CSCGW – Cisco SIP, CUBEs, and Gateways

In this course, you will focus on the legacy gateway and router portions of IP Telephony. You will gain extensive experience with the configuration of legacy analog telephony technologies such as Foreign Exchange Station (FXS), Foreign Exchange Office (FXO), and Primary Rate Interface (PRI). In addition to legacy technologies you will gain hands on experience with CUBE and SIP protocols. You will build a working Cisco Unified Communications Manager which will support all major gateway protocols such as MGCP, H.323, and SIP. Troubleshooting will be addressed as a gateway level including common debug techniques and commands.

You’ll gain an understanding of converged voice and data networks as it relates to gateway design and deployment. You will gain comprehensive hands-on experience configuring and deploying Gateways, CUBEs, Quality of Service, and troubleshooting in VoIP networks.

In addition to the knowledge and skills required to integrate gateways into an enterprise VoIP network, you’ll learn how to build and test sophisticated IP telephony dial plans that use both CUCM Dial Plan and Dial Peers at an IOS level which can be used as a template for a real deployment.

The course includes a comprehensive study of Quality of Service (QoS), in which you’ll learn to configure QoS to support real-time traffic.

Classroom Live Outline

1. Introduction to Voice Gateways
Cisco UC Networks and the Role of Gateways
Gateway Call Routing and Call Legs
Gateway Voice Ports Configuration
DSP Functionality, Codecs, and Codec Complexity

2. VoIP Call Legs
VoIP Call Leg Characteristics
VoIP Media Transmission
H.323 Signaling Protocol
SIP Signaling Protocol
MGCP Signaling Protocol
Requirements for VoIP Call Legs
VoIP Call Legs Configuration

3. Dial Plan Implementation
Call Routing and Dial Plans
Digit Manipulation
Path Selection Configuration
Calling Privileges Configuration

4. Gatekeeper and CUBE Implementation
Fundamentals of Gatekeepers
Cisco Unified Border Element

5. QoS
QoS Mechanisms and Models
Classification, Marking, and Link Efficiency Mechanisms
Managing Congestion and Rate Limiting
Cisco AutoQoS

You can find more info about that course on their website
https://www.globalknowledge.com/us-en/course/152797/cscgw-cisco-sip-cubes-and-gateways/


4-UC 11 Upgrade – What’s New in Version 11.5

This class prepares students for configuring new features of the Cisco Unified Communications Manager (CUCM) solution. This course focuses on new features of Cisco Unified Communications Manager Versions 10.x and 11.x. Please note the basics of Unified Communications Manager are not included in this course.

Virtual Classroom Live Outline

Cisco Preferred Architecture
Preferred Architecture for Collaboration
Call Control
Conferencing
Collaboration Edge
Applications
Endpoints

Cisco Prime License Manager
Overview of Cisco Prime License Manager Features
Deployment Models
License Comparison and Managing Licensing

Prime Collaboration Provisioning
Self Provisioning
Template Creation

URI Dialing
Describe the Fundamental Concepts of URI Dialing
Articulate the Call Routing Process of Alpha URIs in Unified CM
Understand How to Define Classes of Service for URI Dialing
Describe the Concept of “Blended Identity”
Describe the SIP Routing Process in Unified CM
Understand SIP Trunking Implications on URI Routing
Understand the Concept of Patterns in Imported GDPR Catalogs

Intercluster Lookup Service
Components of ILS
Synchronization ILS
Import/Export
Implementation of ILS

Call Admission Control
CAC Intra-Location: Service Location Bandwidth Manager
CAC Inter-Cluster
Managing Bandwidth: Audio, Video and Immersive Video

LDAP Integration
Directory Integration
Directory Access for Unified Communications Endpoints
Directory Integration with Unified CM
Identity Management Architecture Overview
Single Sign-On (SSO)

Dial Plan Enhancements
Overview of the Dial Plan Enhancements in CUCM
Translation Pattern Inheritance
Multiple Local Route Groups

Feature Enhancements
Implement Pause in Speed Dial
Configure LRG Selection for Forwarded Calls
Implement Native Call Recording
Implement Codec Preferences
Hunt Pilot
Unified Mobility
Cisco Extend and Connect
Conference Now

Cisco Jabber
Cisco Jabber for; PC, MAC, Mobile, Tablet
Installation of Cisco Jabber
Cisco Jabber IM&P
Self-Care Portal
Summary of New Features

You can find more info about that course on their website
https://www.globalknowledge.com/us-en/course/161173/uc-11-upgrade-whats-new-in-version-115/

new-horizons-cisco
5-Cisco® Communication Manager Administration v11.0 (CMA)

This course will introduce students to the CUCM 11.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features.

COURSE OUTLINE
1 – CUCM SYSTEM BASICS
Introduction to IP Telephony
Traditional Voice vs. IP Telephony
Clustering Overview
Intra-Cluster Communications
CUCM Redundancy Options
Deployment Models
Campus (Single Site) Deployment
Centralized Call Processing Deployment
Distributed Call Processing Deployment
Clustering over the IP WAN Call Processing Deployment
Hybrid Call Processing Deployment
Basics of CUCM Configuration
Administrative Interfaces
Logging into Administration and Serviceability
Logging into Unified Reporting and the Enterprise License Manager
Logging into the Disaster Recovery System and Unified OS Administration
Navigation Bar
Command Line Interface
Server Redundancy: CM Groups
CM Group Configuration
Date/Time Group
Regions and Codecs
Locations
Device Pool Configuration
Service Parameters Configuration
Enterprise Parameters Configuration

2 – SUPPORTING PHONES & USERS
Configuring CUCM to Support Phones
Cisco Unified IP Phone Model Ranges
Specialized Cisco IP 89xx and 99xx phones
Cisco Jabber Client
Phone Button Templates
Softkey Template
Cisco IP Phone Registration
Device Defaults Configuration
Phone Configuration
Manual Phone Configuration
Auto-Registration
Using the Bulk Administration Tool (BAT)
Deploying new phones and users
Overview of the Auto-Register Phone Tool
Configuring CUCM to Support Users
Understanding CUCM Users
Manual User Creation
User Import with BAT
Importing Users with LDAP Sync
LDAP Authentication
Understanding User Administration
Configuring User Administration
Working With Access Control Groups
Assigning End Users to Access Control Groups
User Web Pages

3 – UNDERSTANDING THE DIAL PLAN
Dial Plan Overview
Introduction to the Dial Plan
Understanding Dial Plan Components
Route Lists, Route Groups and Devices
Call Routing
Understanding Digit Analysis
Basics of Dial Plan Configuration
Basics of Dial Plan Configuration
Translation Patterns
Route Plan Report
Advanced Dial Plan Configuration
Understanding Digit Manipulation
External Phone Number Masks
Transformation Masks
Discard Digits Instructions: PreDot
Call Admission Control
Automated Alternate Routing (AAR)
Survivable Remote Site Telephony (SRST)
SRST Operation
Class of Control
Overview of Class of Control
Traditional vs. Line/Device Approach
Configuring Partitions and CSSs
Partitions and Calling Search Space
Time of Day Routing
PLAR Application
Forced Authorization Codes
CUCM Features

4 – CUCM FEATURES
Media Resources
Overview of Media Resources
Conference Bridge
Transcoder
Music on Hold
Annunciator
Overview of Media Resource Management
Configuring Media Resources
User Features
Configuring Call Coverage in Cisco Unified Communications Manager
Call Coverage in Cisco Unified Communications Manager
Hunt Group Overview
Hunt Group Configuration
Final Forwarding
Shared Lines
Call Pickup
Directed and Group Call Pickup
Other Group Call Pickup
Call Park
Native Cisco Unified Communications Manager Presence
Presence Status on IP Phones
CSS versus Subscribe CSS
Configuring Native Cisco Unified Communications Manager Presence
Enable Presence-Enabled Call Lists
CUCM Mobility Features
Mobile Connect in Cisco Unified Communications Manager
Cisco Unified Mobility Architecture
Mobile Connect Call Flow: Incoming Calls to Office Phone
Mobile Connect Call Flow: Internal Calls Placed from a Remote Phone
Configure Remote Destination Profile
Configure Remote Destinations
System Features
CUCM 10.0 Licensing
Enterprise License Manager Overview
Cisco Unified Reporting Tool

5 – LAB OUTLINE
Lab 2-1: Configuring the System to Support Cisco IP Phones
Lab 2-2: Creating and Associating Users
Lab 3-1: Configuring Basic Dial Plan Elements
Lab 3-2: Configuring Complex Dial Plan Elements
Lab 3-3: Implementing Class of Control
Lab 4-1: Configuring Media Resources
Lab 4-2: Configuring Hunt Groups and Call Coverage
Lab 4-3: Configuring Call Pickup and Call Park
Lab 4-4: Configuring Native Presence with Speed Dial BLF
Lab 4-5: Configuring Mobile Connect
Lab 4-6: Generating Cisco Unified Communications Manager Reports
Lab 4-7: Configuring IP Phone Services

You can find more info about that course on their website
https://nhlearninggroup.com/training-and-certifications/course-outline/id/1005883984/c/cisco-communication-manager-administration-v11-0-cma

new-horizons-cisco
6-Cisco® Implementing Cisco® IP Telephony & Video, Part 1 v1.0 (CIPTV1)

This course prepares the learner for implementing a Cisco Collaboration solution at a single-site environment. The course focuses on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component for Cisco.

COURSE OUTLINE

1 – DAY 1
Course Introduction
Lesson 1-1: Describing the Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options
Lesson 1-2: Performing Initial Cisco Unified Communications Manager Configuration
Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
Lesson 1-3: Deploying Endpoints and Users
Lab 2: Deploying Endpoints and Users
Lesson 1-4: Deploying IP Phone Services
Lesson 2-1: Describing Dial Plan Components
Lesson 2-2: Implementing Endpoint Addressing and Call Routing
Lab 3: Implementing Endpoint Addressing and Call Routing

2 – DAY 2
Review of previous day
Lesson 2-3: Implementing Calling Privileges
Lab 4: Implementing Calling Privileges
Lesson 2-4: Implementing Call Coverage in Cisco Unified Communications Manager
Lab 5: Implementing Call Coverage
Lesson 3-1: Analyzing Single-Site Off-Cluster Calling Requirements
Lesson 3-2: Implementing PSTN Access Using MGCP Gateways

3 – DAY 3
Review of previous day
Lab 6: Implementing PSTN Calling Using MGCP Gateways
Lesson 3-3: Describing Cisco IOS H.323 and SIP Gateways
Discovery Lab 1
Discovery Lab 1 (Continued)
Lesson 3-3: Describing Cisco IOS H.323 and SIP Gateways (Continued)
Discovery Lab 2
Lesson 3-4: Implementing PSTN Access Using H.323 Gateways
Lab 7: Implementing PSTN Calling Using H.323 Gateways

4 – DAY 4
Review of previous day
Lesson 3-5: Describing the Cisco Unified Border Element
Lesson 3-6: Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
Lab 8: Implementing PSTN Calling Using SIP Trunks Through Cisco Unified Border Element
Lesson 3-7: Using Cisco Unified Border Element for URI Dialing
Lab 9: Using Cisco Unified Border Element for URI Dialing
Lesson 3-8: Describing Dial Plan Interworking
Lesson 4-1: Describing Media Resources in Cisco Unified Communications Manager
Lesson 4-2: Implementing Annunciators and MOH
Lab 10: Implementing Annunciators and MOH
Lesson 4-3: Implementing MTPs
Lesson 5-1: Describing Conferencing Devices and Their Functions

5 – DAY 5
Review of previous day
Lesson 5-2: Implementing Conference Bridges
Lab 11: Implementing Conference Bridges
Lesson 5-3: Describing Cisco TelePresence MSE 8000
Lesson 5-4: Implementing Cisco TelePresence Server
Lesson 5-5: Implementing Cisco TelePresence Conductor
Lab 12: Implementing Cisco TelePresence Conductor
Lesson 6-1: Analyzing Quality of Service Requirements
Lesson 6-2: Describing QoS Components and their Functions
Lesson 6-3: Implementing Marking
Lesson 6-4: Implementing Policing and Shaping

You can find more info about that course on their website
https://nhlearninggroup.com/training-and-certifications/course-outline/id/1002616069/c/cisco-implementing-cisco-ip-telephony-video-part-1-v1-0-ciptv1

new-horizons-cisco
7-Cisco® Implementing Cisco® IP Telephony & Video, Part 2 v1.0 (CIPTV2)

Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2) v1.0 is a five-day course that prepares the learner for implementing Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network.

COURSE OUTLINE

1 – DAY 1
Lesson 1-1: Identifying Issues in a Multisite Deployment
Lesson 1-2: Identifying Multisite Deployment Solutions
Lesson 1-3: Implementing a +E.164-based Dial Plan for International Multisite Deployments
Guided Lab 1: Implementing a +E.164-Based Dial Plan for International Multisite Deployments
Guided Lab 1: Implementing a +E.164-Based Dial Plan for International Multisite Deployments (Continued)

2 – DAY 2
Review of previous day
Guided Lab 1: Implementing a +E.164-Based Dial Plan for International Multisite Deployments (Continued)
Lesson 1-4: Implementing a URI-Based Dial Plan for Multisite Deployments
Guided Lab 2: Implementing a URI-Based Dial Plan for Multisite Deployments
Lesson 2-1: Implementing SRST and MGCP Fallback
Guided Lab 3: Implementing SRST and MGCP Fallback
Lesson 3-1: Managing Bandwidth
Guided Lab 4: Implementing Bandwidth Management

3 – DAY 3
Review of previous day
Lesson 3-2: Implementing CAC
Guided Lab 5: Implementing Enhanced Location CAC
Lesson 4-1: Implementing Device Mobility
Guided Lab 6: Implementing Device Mobility
Lesson 4-2: Implementing Cisco Extension Mobility
Guided Lab 7: Implementing Cisco Extension Mobility
Lesson 4-3: Implementing Cisco Unified Mobility

4 – DAY 4
Review of previous day
Lesson 4-3: Implementing Cisco Unified Mobility (Continued)
Guided Lab 8: Implementing Cisco Unified Mobility
Lesson 5-1: Describing Cisco VCS and Cisco Expressway Series Deployment Options
Lesson 5-2: Deploying Users and Local Endpoints in Cisco VCS Control
Lesson 5-2: Deploying Users and Local Endpoints in Cisco VCS Control (Continued)
Guided Lab 9: Configuring Cisco VCS Control to Register Endpoints
Lesson 5-3: Interconnecting Cisco Unified Communications Manager and Cisco VCS
Guided Lab 10: Implementing a Dial Plan in Cisco VCS Control to Interconnect with Cisco Unified Communications Manager

5 – DAY 5
Review of previous day
Lesson 5-4: Implementing Unified Communications Mobile and Remote Access
Guided Lab 11: Implementing Mobile and Remote Access via Cisco Expressway
Lesson 6-1: Implementing ILS and GDPR
Lesson 6-1: Implementing ILS and GDPR (Continued)
Guided Lab 12: Implementing ILS
Lesson 6-2: Implementing CCD
Wrap-up

You can find more info about that course on their website
https://nhlearninggroup.com/training-and-certifications/course-outline/id/1002616070/c/cisco-implementing-cisco-ip-telephony-video-part-2-v1-0-ciptv2

new-horizons-cisco
8-Cisco® Troubleshooting Cisco® IP Telephony and Video v1.0 (CTCOLLAB)

Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, & Cisco Expressway series in a multisite voice & video network

COURSE OUTLINE

1 – DAY 1
Course Introduction
Lesson 1-1: Identifying Cisco Collaboration Deployments
Lesson 1-2: Using Troubleshooting Methodology
Lesson 1-3: Using Troubleshooting and Monitoring Tools
Lesson 2-1: Troubleshooting Common Gateway and Endpoint Registration Issues
Guided Lab 1: Troubleshooting Gateway and Endpoint Registration Issues
Lesson 2-2: Troubleshooting Cisco Unified Communications Manager Availability Issues
Lesson 2-3: Troubleshooting Database Replication Issues
Lesson 2-4: Troubleshooting LDAP Integration Issues
Guided Lab 2: Troubleshooting LDAP Integration Issues
Lesson 3-1: Troubleshooting Endpoint Registration Issues
Guided Lab 3: Troubleshooting Endpoint Registration Issues

2 – DAY 2
Review of previous day
Lesson 3-2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
Lesson 3-3: Troubleshooting Database Replication Issues
Lesson 3-4: Troubleshooting LDAP Integration Issues
Guided Lab 4: Troubleshooting LDAP Integration Issues
Lesson 4-1: Examining Call Setup Issues and Causes
Lesson 4-2: Troubleshooting On-Net Single-Site Calling Issues
Guided Lab 5: Troubleshooting On-Net Single-Site Calling Issues
Guided Lab 5: Troubleshooting On-Net Single-Site Calling Issues (Continued)
Lesson 4-3: Troubleshooting On-Net Multisite Calling Issues
Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues

3 – DAY 3
Review of previous day
Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues (Continued)
Lesson 4-4: Troubleshooting Off-Net Calling Issues
Guided Lab 7: Troubleshooting Off-Net Calling Issues
Guided Lab 8: Troubleshooting Off-Net Calling Issues (Continued)

4 – DAY 4
Review of previous day
Lesson 5-1: Troubleshooting ILS and GDPR
Guided Lab 9: Troubleshooting ILS and GDPR
Lesson 6-1: Troubleshooting Device Mobility Issues
Guided Lab 10: Troubleshooting Device Mobility Issues
Lesson 6-2: Troubleshooting Cisco Extension Mobility Issues
Guided Lab 11: Troubleshooting Cisco Extension Mobility Issues
Lesson 6-3: Troubleshooting Cisco Unified Mobility Issues
Guided Lab 12: Troubleshooting Cisco Unified Mobility Issues

5 – DAY 5
Review of previous day
Lesson 7-1: Troubleshooting Cisco TelePresence Management Suite Issues
Guided Lab 13: Troubleshooting Cisco TelePresence Management Suite Issues
Lesson 8-1: Troubleshooting MTP Issues
Lesson 8-2: Troubleshooting Transcoder Issues
Guided Lab 14: Troubleshooting Transcoder Issues
Lesson 8-3: Troubleshooting Issues with Audio and Video Conferences
Guided Lab 15: Troubleshooting Issues with Audio and Video Conferences
Lesson 8-4: Troubleshooting Audio and Video Quality Issues
Wrap-Up

You can find more info about that course on their website
https://nhlearninggroup.com/training-and-certifications/course-outline/id/1002730092/c/cisco-troubleshooting-cisco-ip-telephony-and-video-v1-0-ctcollab


9-Administering Cisco Unified Communications Manager (ACUCM) v11.0

Administering Cisco Unified Communications Manager (ACUCM) v11.0 is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v11.x.

Course Outline

Module 1: Introduction to IP Telephony
Lesson 1: Exploring IP Telephone
Traditional Voice versus IP Telephony
Clustering Overview
Intracluster Communications
Cisco Unified Communications Manager Clusters
Clustering Options
Platform Requirements

Lesson 2: Describing Deployment Models
Single-Site Deployment
Centralized Call-Processing Deployment
Distributed Call-Processing Deployment
Distributed Single-Cluster Call-Processing Deployment
Hybrid Call-Processing Deployment
New Advanced Multicluster Options

Lesson 3: Understanding Advanced Multisite Features
Need for CAC
Deploying AAR
Survivable Remote Site Telephony
SRST Failover

Module 2: Defining the Basic Configuration
Lesson 1: Logging in to Cisco Unified Communications Manager
Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
Logging In to Cisco Unified Operating System Administration and the DRS
Navigation Menu
Command-Line Interface

Lesson 2: Examining Basic Server Configuration
Server Configuration—Eliminating DNS Reliance
Configuring Enterprise Parameters

Lesson 3: Describing Multilevel Administration
Configuring Multilevel Administration
Creating End Users
Creating Roles
Creating User Groups
Assigning Users to User Groups

Lesson 4: Configuring DRS Backup and Restore Procedures
DRS Backup Procedures
DRS Restore Procedures

Module 3: User Administration
Lesson 1: Understanding User Configuration
Understanding User Management
Configuring Users

Lesson 2: Using the User Web Pages
Understanding the User Web Pages
Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones
Lesson 1: Configuring System Parameter
Cisco Unified CM Configuration
Cisco Unified Communications Manager Group Configuration
Phone NTP Configuration
Date/Time Group
Codecs and Regions
Location Configuration
Device Pool Configuration
DHCP Service Configuration
Device Defaults Configuration
Clusterwide Parameters
Licensing

Lesson 2: Supporting Cisco Unified IP Phones
Cisco Unified IP Phones Overview
Specialized Cisco Unified IP 7900 Series Phones
Phone Button Templates
Softkey Templates

Lesson 3: Exploring Phone Registration and IP Phone Communications
Cisco Unified IP Phone Registration
Cisco Unified IP Phone Configuration

Lesson 4: Utilizing the Bulk Administration Tool (BAT)
Overview of Cisco Unified Communications Manager BAT
Cisco Unified Communications Manager TAPS

Module 5: Basic Route Plan Configuration
Lesson 1: Implementing Dial Plan Connectivity
Organizational Dial Plan
Trunks
Gateways

Lesson 2: Creating Route Plans
Dial Plan Overview
Route Pattern Overview
Digit Collection
Call Routing

Module 6: Route Filters and Digit Manipulation
Lesson 1: Configuring Transition Patterns and Route Filters
Translation Patterns
The 9.@ Pattern
Route Filters

Lesson 2: Implementing Digit Manipulation
Discard Digits Instruction
Transformation Masks
Route Plan Report

Module 7: Class of Control
Lesson 1: Defining Class of Control
Overview of Class of Control
Partitions
CSS Configuration
PLAR Application

Lesson 2: Using Class of Control Features
Call Restriction
Time of Day Routing
Traditional vs. Line/Device Approach

Module 8: Understanding Media Resources
Lesson 1: Defining Media Resources
Overview of Media Resources
Conference Bridge
Media Termination Points
Transcoder
Music on Hold
Annunciator

Lesson 2: Exploring Media Resource Management
MRG Management
Configuring MRGs
Configuring MRGLs

Module 9: Features and Services
Lesson 1: Describing Basic Features
Call Park
Call Pickup
Cisco Call Back
Shared Lines with Barge and Privacy

Lesson 2: Exploring Hunt Groups
Hunt Group Overview
Line Group Configuration
Hunt List Configuration
Hunt Pilot Configuration
Final Forwarding

Lesson 3: Describing Phone Services
Cisco IP Phone Services
Cisco Phone Services Configuration

You can find more info about that course on their website
https://www.nterone.com/training/cisco/courses/acucm


10-ACUCM with AUC: Administering Cisco Unified Communications Manager and Unity Connection

Administering Cisco Unified Communications Manager (ACUCM with AUC) is a 5-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.

This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. This UCS training course focuses on Cisco Unified Communications Manager v11 x. All labs are using CUCM v11.x.

Course Outline

ACUCM Course Outline:
Module 1: Introduction to IP Telephony
Lesson 1: Exploring IP Telephony
Traditional Voice versus IP Telephony
Clustering Overview
Intracluster Communications
Traditional Voice versus IP Telephony
Clustering Overview
Intracluster Communications

Lesson 2: Describing Deployment Models
Single-Site Deployment
Centralized Call-Processing Deployment
Distributed Call-Processing Deployment
Distributed Single-Cluster Call-Processing Deployment
Hybrid Call-Processing Deployment
New Advanced Multicluster Options

Lesson 3: Understanding Advanced Multisite Features
Need for CAC
Deploying AAR
Survivable Remote Site Telephony
SRST Failover

Module 2: Defining the Basic Configuration
Lesson 1: Logging In to Cisco Unified Communications Manager
Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
Logging In to Cisco Unified Operating System Administration and the DRS
Navigation Menu
Command-Line Interface

Lesson 2: Examining Basic Server Configuration
Server Configuration—Eliminating DNS Reliance
Configuring Enterprise Parameters

Lesson 3: Describing Multilevel Administration
Configuring Multilevel Administration
Creating End Users
Creating Roles
Creating User Groups

Lesson 4: Configuring DRS Backup and Restore Procedures
DRS Backup Procedures
DRS Restore Procedures

Module 3: User Administration
Lesson 1: Understanding User Configuration
Understanding User Management
Configuring Users

Lesson 2: Using the User Web Pages
Understanding the User Web Pages
Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones
Lesson 1: Configuring System Parameters
Cisco Unified CM Configuration
Cisco Unified Communications Manager Group Configuration
Phone NTP Configuration
Date/Time Group
Codecs and Regions Location Configuration
Device Pool Configuration
DHCP Service Configuration
Device Defaults Configuration
Clusterwide Parameters
Licensing

Lesson 2: Supporting Cisco Unified IP Phones
Cisco Unified IP Phones Overview
Specialized Cisco Unified IP 7900 Series Phones
Phone Button Templates
Softkey Templates

Lesson 3: Exploring Phone Registration and IP Phone Communications
Cisco Unified IP Phone Registration
Cisco Unified IP Phone Configuration

Lesson 4: Utilizing the Bulk Administration Tool (BAT)
Overview of Cisco Unified Communications Manager BAT
Cisco Unified Communications Manager TAPS

Module 5: Basic Route Plan Configuration
Lesson 1: Implementing Dial Plan Connectivity
Organizational Dial Plan
Trunks
Gateways

Lesson 2: Creating Route Plans
Dial Plan Overview
Route Pattern Overview
Digit Collection
Call Routing

Module 6: Route Filters and Digit Manipulation
Lesson 1: Configuring Translation Patterns and Route Filters
Translation Patterns
The 9.@ Pattern
Route Filters

Lesson 2: Implementing Digit Manipulation
Discard Digits Instruction
Transformation Masks

Module 7: Class of Control
Lesson 1: Defining Class of Control
Overview of Class of Control
Partitions
CSS Configuration
PLAR Application

Lesson 2: Using Class of Control Features
Call Restriction
Time of Day Routing
Traditional vs. Line/Device Approach

Module 8: Understanding Media Resources
Lesson 1: Defining Media Resources
Overview of Media Resources
Conference Bridge
Media Termination Points
Transcoder
Music on Hold
Annunciator

Lesson 2: Exploring Media Resource Management
MRG Management
Configuring MRGs
Configuring MRGLs

Module 9: Features and Services
Lesson 1: Describing Basic Features
Call Park
Call Pickup
Cisco Call Back
Shared Lines with Barge and Privacy

Lesson 2: Exploring Hunt Groups
Hunt Group Overview
Line Group Configuration
Hunt List Configuration
Hunt Pilot Configuration
Final Forwarding

Lesson 3: Describing Phone Services
Cisco IP Phone Services
Cisco Phone Services Configuration

ACUCM v10.x Lab Outline
Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
Lab 2: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
Lab 3. Managing User Accounts in Cisco Unified Communications Manager
Lab 4: Implementing IP Phones
Lab 5: Implementing PSTN Gateways
Lab 6: Configuring Cisco Unified Communications Manager Call-Routing Components
Lab 7: Implementing Digit Manipulation
Lab 8: Implementing Calling Privileges in Cisco Unified Communications Manager
Lab 9: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
Lab 10: Implementing Media Resources
Lab 11: Implementing Call Coverage in Cisco Unified Communications Manager

AUC Course Outline
Module 1: Introduction to Cisco Unity Connection
Lesson 1: Overview of Cisco Unity Connection
Understanding Cisco Unity Connection
Cisco Unity Connection Integration
Active-Active, High-Availability Deployment
Digital Networking Deployment Model

Lesson 2: Navigating Cisco Unity Connection
Accessing Cisco Unity Connection
Logging into Cisco Unity Connection Applications
Cisco Unified Serviceability and Cisco Unity Connection Serviceability
Cisco Unity Connection Administration
Port Configuration for Telephony Integration
General Configuration

Lesson 3: Understanding Call Handlers, Users, and Call Flow
Call Processing
Default Call Handlers
Handlers—Function and Purpose
Default Call Handler Flow
Call Handler Configuration
Incoming Call Flows
Cisco Unity Connection Incoming Call Flow
Message Retrieval
Incoming Call Processing Components
Call Routing—Direct or Forwarded
Call Routing—Direct
Call Routing—Forwarded
Configuration of Users
Implementation of Call Routing
Implementation of Call Routing—Direct
Implementation of Call Routing—Forwarded
Directory Handlers
Directory Handlers Configuration
Interview Handlers
Interview Handlers Configuration

Module 2: Configuration of Users and Contacts
Lesson 1: Explaining Users and Contacts
Understanding Users
Preparing to Configuring Users
Configuring Authentication Rules
Configuring CoS
Configuring Schedules and Holidays

Lesson 2: Managing Multiple Users
Configuring Multiple Users
Importing Users Using AXL
Importing Users Using LDAP
Importing Users Using BAT
Reviewing Users

Module 3: Implementation of Features
Lesson 1: Implementing the Dial Plan
Dial Plan Components
Dial Plan Configuration

Lesson 2: Understanding User Features
Reviewing User Features

Lesson 3: Accessing Voice Messaging and User Features
Accessing Voice Messaging
Phone View
Implementing Cisco Unity Connection VMO
Accessing Voice Messaging Using RSS Feeds
Implementing Secure Messaging

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
Lesson 1: Designing an Audiotext Application
Audiotext Application Design
Audiotext Application Configuration
Greeting Administrator
Greeting Administrator Configuration

Lesson 2: Using Cisco Unity Connection Tools and Reports
Using the Bulk Edit Feature
Using Task Management
Cisco Unity Connection Reports

Lesson 3: Using the DRS
Disaster Recovery System
Configuring Backups
Performing Restore Operations

You can find more info about that course on their website
https://www.nterone.com/training/cisco/courses/acucm-with-auc


11-UCAD: Unified Communications Architecture and Design v8.0

Unified Communications Architecture and Design (UCAD) v8.0 is a course for prospective designers of Cisco Unified Communications solutions. The UCAD course teaches you how to identify Cisco Unified Communications components and how to design Cisco Unified Communications call control solutions. These solutions include enterprise network infrastructure, LAN, WAN, and quality of service (QoS). In this Cisco Unified Communications training, you will learn how to size and position voice gateways, and to design or redesign media resources such as music on hold (MOH) and digital signal processor (DSP) resources. You will also learn how to position and size Cisco Unified Communications Manager clusters for call control, to design the dial plan, to design E911 emergency services, and to secure the Cisco Unified Communications solution. You will work in teams to resolve design issues that are encountered while practicing the lessons. The last day of the UCAD training course is devoted to a design exercise for a multi campus,multi site organization that is migrating from a circuit-switched telephony network to a packet-switched telephony network. This final exercise of this Cisco Voice Training course focuses on the issues that are encountered for provisioning the interconnection between Cisco Unified Communications Manager clusters. Find additional Unified Communications Architecture and Design course details below.

Course Outline

Module 1: UC Architecture Overview
Cisco UC Features
Cisco Unified Messaging Components
Mobility and Presence
Conferencing Products
Contact Center
Management Tools
Cisco UC Security

Module 2: Designing the LAN for Cisco UC Call Control
Campus Evolution and Cisco UC
Connecting IP Phones
Designing High Availability at the Data Link and Network Layers
LAN QOS for Cisco UC
Designing the LAN Access Layer for Cisco UC
Designing the LAN Distribution Layer for Cisco UC
Designing the Core Layer for Cisco UC

Module 3: Designing the WAN for Cisco UC Call Control
Provisioning Bandwidth
Designing WAN QOS for Cisco UC
Sizing and Selecting Voice Gateways
Designing Media Resources

Module 4: Designing Cisco UC Call Control
Sizing and Positioning Cisco UC Call Control
Designing the Dial Plan
Emergency Services
Designing a Secure Cisco UC Solution
SPAN Engineering Requirements

You can find more info about that course on their website
https://www.nterone.com/training/cisco/courses/ucad


12-UCSEC: Implementing Cisco Unified Communications Security v1.0

Implementing Cisco Unified Communications Security (UCSEC) v1.0 is a new five-day instructor-led training (ILT) class that is designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment.

Course Outline

Module 1: Vulnerabilities of Cisco Unified Communications Networks and Security Fundamentals
Lesson 1: Assessing Vulnerabilities of Cisco Unified Communications Networks
Lesson 2: Describing Security Implementation Strategies
Lesson 3: Describing Cryptographic Services and Functions
Lesson 4: Describing Key Management and PKI
Lesson 5: Describing IPsec and Cisco AnyConnect SSL VPN

Module 2: Network Infrastructure Security
Lesson 1: Implementing Network Separation and Packet Filtering
Lesson 2: Implementing Switch Security Features
Lesson 3: Implementing Cisco AnyConnect SSL VPNs in Cisco Unified Communications Networks

Module 3: Cisco Unified Communications Manager and Endpoint Security Features
Lesson 1: Hardening Cisco Unified Communications Endpoints
Lesson 2: Implementing Toll-Fraud Prevention
Lesson 3: Implementing Native Cisco Unified Communications Manager Security Features
Lesson 4: Implementing Cisco Unified Communications Manager Security Features Based on Security Tokens

Module 4: Secure Cisco Unified Communications Integration and Features
Lesson 1: Implementing SRTP to Gateways and Signaling Protection by IPsec
Lesson 2: Implementing Secure Signaling and SRTP in SRST and Cisco Unified Communications Manager Express
Lesson 3: Implementing Trusted Relay Points
Lesson 4: Implementing Proxies for Secure Signaling and SRTP

You can find more info about that course on their website
https://www.nterone.com/training/cisco/courses/ucsec


13-Administering Cisco Unified Communications (ACUCC v12.5)

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.
Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

Outline

Module 1: Tools for Managing UC Collaboration 12.5
Prime Collaboration Deployment Manager Overview 12.5
Bulk Admin Tool (BAT)
Importing and Exporting Settings
Importing and Exporting Users
Importing and Exporting Phones
Phone Migrations
CUCM Upgrades
Loading COP Files

Module 2: Unified Communication Manager 12.5
Supported IP Phone Models
Unsupported IP Phone Models
Video Endpoints supported
Cisco Headsets
Cisco Smart Licensing
Activation Code Based Device On-Boarding
Cisco Phone Configurations
Creating and Modifying Phone and Configuration
Cisco UCM Configuration
Services
Redundancy
Service Parameters
Enterprises Parameters
Jabber Configuration File Management
Elliptic Curve Cryptography (ECC)
TLS Versions and Requirements
LDAP Integration
Synchronization
Authentication
Attribute Mapping
Filters
Partitions and CSSs Configuration
Implementing Calling Privileges
Call Hunting and Queuing
Music on Hold
Implementing Extension Mobility
Single Number Reach
Troubleshooting UCM Features
Dialed Number Analyzer
RTMT
Log Collection
Trouble Shooting Call Flows
Use RTMT to View Performance Counters
IPv6-Only Support
Secure Calling

Module 3: Gateway
Gateway Overview
Cisco H323 Gateways
Cisco MGCP Gateways
Cisco IOS SIP Gateways
Cisco Unified Sip Proxy
Use RTMT to View Performance Counters

Module 4: Cisco Emergency Responder (CER) 12.5
CER Overview
Configuring Users and Role-Based System Access
Cisco Emergency Responder Administration Interfaces
Adding new switches
Notification by IP Subnet
Notification by Switch Port
SNMP Overview
Emergency Notifications Paging

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)
MRA Overview
Expressway Edge
Securing with edge
MRA Components
B-T-B Video from Expressway
Certificates

Module 6: Integrating Cisco Unified IM and Presence 12.5
Configure Service Discovery
DNS Record Requirements
Install Cisco Jabber
Cisco Jabber in Softphone Mode
Set Up Cisco Jabber in Full UC Mode

Module 7: Integrating Cisco Unity Connection 12.5
Cisco Unity Connection Integration Using SIP
Cisco Unity Connection Administration
Configuring Search spaces and Partitions
Cisco Unity Connection Integration Troubleshooting Tools
Port Monitor
Troubleshooting UCX Features
Trace MWI Issues
Monitor a SIP Call Flow
RTMT
Log Collection
Using Port Monitor to Troubleshoot Voice Mails
Voicemail Launch from Self Care Portal

Module 8: Cisco Meeting Server (CMS)
Introduction to Cisco Meeting Server
Configuring CMS
Configuring Meetings with CMS
Configuring Spaces with CMS
Scheduling Meeting with TMS

Module 9: Cisco UCCX 12.x
Introduction
Cisco Setting up an Agent
Skills
Queues
Basic Scripting (Overview)
Configuring Application
Reporting
CUIC
Finesse

Module 10: Cisco Paging Server (InformaCast)
InformaCast Overview
InformaCast Administration
IP Phone Paging
Analog Paging
Multicast Requirements
Using InformaCast
Module 11: Troubleshooting
Using Troubleshooting Methodology
Analyze the Troubleshooting Process
Troubleshooting Methodology in Complex Environments
Define the Problem
Gather Facts
Consider Possibilities
Create an Action Plan
Implement an Action Plan
Observe Results
Restart the Problem-Solving Process
Document Facts
Using Troubleshooting and Monitoring Tools
Cisco Unified Serviceability
Cisco Unified RTMT Performance Monitor and Data Logging
Trace File Collection
Troubleshooting Common Gateway and Endpoint Registration Issues
IP Phone Initialization
Common DHCP-Related and TFTP-Related Issues
Using Ping to Cisco IP Phones
Cisco Unified IP Phone Status Messages
Cisco Unified IP Phone Network Configuration

You can find more info about that course on their website
https://catalog.skyline-ats.com/Catalog/course-detail.php?Id=1974


14-Installing and Configuring SIP Gateways / Trunking and Cisco Cube with CUCM (ICGCC v2.0)
In this 3 Day Cisco Course, students will learn how to deploy Voice Gateways/CUBE and setup Cisco Unified Communication Manager (CUCM) to deploy SIP Trunking.

Outline

Introduction to Voice Gateways
Cisco UC Networks and the Role of Gateways
Gateway Call Routing and Call Legs
Configuring Gateway Voice Ports
DSP Functionality, Codecs, and Codec Complexity
Router Requirements for CUBE
SIP Protocol Overview

VoIP Call Legs
VoIP Call Legs and VoIP Media Transmission
SIP Signaling Protocol
Requirements for VoIP Call Legs
Configuring VoIP Call Legs

Dial Plan Implementation
Call Routing
Dial Plan Basics
Digit Manipulation
Configuring Path Selection

Configuring Cisco Unified Communication Manager 11.x
Cisco UCM Audio Codec Preference List
Cisco UCM Region Configuration
Device Pool Configuration
Annunciator Configuration
Conference Bridge Configuration
Media Termination Point Configuration
Music on Hold Server Configuration
Music on Hold Service (IP Voice Media Streaming App) Parameter Settings
Music on Hold Service (Duplex Streaming) Parameter Settings
Media Resource Group Configuration
Media Resource Group List Configuration
UC Service Configuration
Service Profile Configuration
End User Configuration
SIP Trunk Security Profile Configuration used by SIP trunk to Cisco UBE
SIP Profile Configuration used by SIP trunk to Cisco UBE
SIP Trunk to Cisco UBE Configuration
Route Pattern Configuration

Deploying Cisco VCUBE
Overview CSR1000v
CSR1000v Requirements
Deploying a CSR1000v as a CUBE

Cisco Unified Border Element Implementation
CUCM to CUBE Integration Configuration
Steps to connecting to a SIP Trunk Provider
Interworking
Security and Call Admission Control
Media Manipulation, Enhancement & Optimization
SIP UA
Translation Rules
VoIP Dial Peer
SIP Registration
CUBE dial-plan interpretation and call routing
SIP attributes of CUBE
Transcoding services
Creating and configuring Sip Trunks
Cisco Unified Border Element Configuration

Cisco Unified Border Element High Availability
High availability on ISR G2
High availability on ISR 4k
High availability on ASR​

Cisco Unified Border Element Security
IP Trust Lists
CALL Threshold
Media Policing
Define Voice Policies
SRTP

Cisco Unified Border Element Monitoring and Troubleshooting
CLI Commands to Monitor and Troubleshoot
CALL Prime Assurance Manager
SIP Debugs

You can find more info about that course on their website
https://catalog.skyline-ats.com/Catalog/course-detail.php?Id=1706


15-Administering Cisco Unified Communications Manager and Unity Connection (ACUCM w/AUC)
Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network.

Course Outline

Module 1: Introduction to IP Telephony
Lesson 1: Exploring IP Telephony
Lesson 2: Describing Deployment Models
Lesson 3: Understanding Advanced Multisite Features

Module 2: Defining the Basic Configuration
Lesson 1: Logging In to Cisco Unified Communications Manager
Lesson 2: Examining Basic Server Configuration
Lesson 3: Describing Multilevel Administration
Lesson 4: Configuring DRS Backup and Restore Procedures

Module 3: User Administration
Lesson 1: Understanding User Configuration
Lesson 2: Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones
Lesson 1: Configuring System Parameters
Lesson 2: Supporting Cisco Unified IP Phones
Lesson 3: Exploring Phone Registration and IP Phone Communications
Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Module 5: Basic Route Plan Configuration
Lesson 1: Implementing Dial Plan Connectivity
Lesson 2: Creating Route Plans

Module 6: Route Filters and Digit Manipulation
Lesson 1: Configuring Translation Patterns and Route Filters
Lesson 2: Implementing Digit Manipulation

Module 7: Class of Control
Lesson 1: Defining Class of Control
Lesson 2: Using Class of Control Features

Module 8: Understanding Media Resources
Lesson 1: Defining Media Resources
Lesson 2: Exploring Media Resource Management

Module 9: Features and Services
Lesson 1: Describing Basic Features
Lesson 2: Exploring Hunt Groups
Lesson 3: Describing Phone Services

Labs for ACUCM:
Lab 2-1: Performing General Administration
Lab 2-2: Configuring Basic Settings
Lab 2-3: Backing Up and Restoring a Publisher
Lab 3-1: Creating and Associating Users
Lab 4-1: Configuring the System to Support Cisco IP Phones
Lab 4-2: Using the Cisco Unified Communication Manager BAT
Lab 5-1: Configuring Basic Dial Plan Elements
Lab 6-1: Configuring Complex Dial Plan Elements
Lab 6-1: Implementing Calling Privileges and Restrictions
Lab 8-1: Configuring Media Resources
Lab 9-1: Configuring User Features
Lab 9-2: Configuring Hunt Groups and Call Coverage

AUC Course Outline:

Module 1: Introduction to Cisco Unity Connection
Lesson 1: Overview of Cisco Unity Connection
Lesson 2: Navigating Cisco Unity Connection
Lesson 3: Understanding Call Handlers, Users, and Call Flow

Module 2: Configuration of Users and Contacts
Lesson 1: Explaining Users and Contacts
Lesson 2: Managing Multiple Users

Module 3: Implementation of Features
Lesson 1: Implementing the Dial Plan
Lesson 2: Understanding User Features
Lesson 3: Accessing Voice Messaging and User Features
Lesson 4: Managing Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
Lesson 1: Designing an Audiotext Application
Lesson 2: Using Cisco Unity Connection Tools and Reports
Lesson 3: Using the DRS

Labs for AUC:

Lab 1-1: Verifying Connectivity and Call Flow
Lab 1-2: Verifying and Configuring Call Handlers
Lab 1-3: Working with Users and Extensions in Voice Mail
Lab 2-1: Preparing to Configure Users and Contacts
Lab 2-2: Managing Users and Contacts
Lab 2-3: Managing Multiple Users
Lab 3-1: Implementing the Dial Plan
Lab 3-2: Understanding User Features
Lab 3-3: Implementing Integrated Messaging and User Features
Lab 4-1: Implementing an Audiotext Application
Lab 4-2: Using Cisco Unity Connection Tools and Reports

Sunset Learning Exclusive Additional Material:

Cisco Unified Communications Solutions Maintenance
Lesson 1: Understanding Cisco Unified Communications Manager Reports
Generating Reports on Cisco Unified Communications Manager
Analyzing Generated Reports
Lesson 2: Understanding the Call Detail Record Analysis and Reporting Tool (CAR)
Cisco Unified Communications Manager CAR Tool Overview
CDR Management and System Settings
Generating CDR Reports
Lesson 3: Monitoring the System with Cisco Unified Real-Time Monitoring Tool (RTMT)
Cisco Unified RTMT Overview
Monitoring the System with Cisco Unified RTMT
Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT

You can find more info about that course on their website
https://www.sunsetlearning.com/course-catalog/cisco-unified-communications-training-acucm-wauc/


16-Voice Foundations for Cisco Collaboration (VFCC)
Voice Foundations for Cisco Collaboration (VFCC) from Sunset Learning Institute is designed for engineers or administrators who are: new to voice but experienced with data or; experienced in voice but new to Cisco Voice and; need a fundamental knowledge of Cisco Voice architecture solutions used in typical Voice Collaboration environments. In other words, if you only have 1 week of training to get up to speed on Voice Gateways and Cisco Unified Communications Manager, this class is for you.

The focus of this course is implementation of the ’Dial Plan’ across the Voice Gateway and CUCM environment. Emphasis will be placed on Call Routing within the UC environment. This course is a lab-based course with lots of hands-on time spent working on the equipment; our goal is to make you a better administrator by making you a better engineer.

Course Outline

Module 1: Basic Telephony Overview
Cisco Contact Center Overview
PBX functionality
ACD functionality
IVR/VRU functionality

Module 2: Unified Communications Manager
What is a Cluster?
Server Roles in the Cluster
Enabling Server Services
Deployment Models
Redundancy Deployment
Device Pools
Phones/DN’s

Module 3: On-Net Calling
IP vs. TDM Call Control Protocols overview
SIP vs. H.323 vs. MGCP
The Role of the IOS Voice Gateway
CUBE Gateways
DSP’s for the Gateway
Voice Cards for the Gateway
Traditional PSTN Gateways
Inter-Cluster Trunks

Module 4: Off-Network (PSTN) Calling
TDM Trunk Considerations
The Importance of Binding
Depth with Dial-Peers
H.323
SIP
MGCP
Configure SIP Trunk to GW
Configure H.323 Trunk to GW
Consolidation of Trunks using SIP Proxy
Configure MGCP

Module 5: Advanced Dial Plan Considerations
Call Control Protocol Considerations
Modifying the numbering plan in Unified CM
Modifying the numbering plan on the Gateway
Voice Translation Rules on Gateway
Route Groups/Route Lists
Restrict inbound/outbound access using CSS/Partitions

Module 6: CUCM Features and Call Coverage
Describing Basic Features
Shared Lines
Hunt Groups

Module 7: Media Resources
Voice Signaling
Audio Conference Streams
MTP Signaling and Streams
Annunciator Signaling
Conference Bridge
Ad Hoc and Meet Me Conferencing
Music on Hold
Media Resource Groups, and Lists

You can find more info about that course on their website
https://www.sunsetlearning.com/course-catalog/voice-foundations-cisco-collaboration-vfcc/


17-Advanced Administration of Unified Communications Manager and Features (AAUCMF)
Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting.

The class utilizes Cisco Unified Communications Manager 11.5, and will employ the North American Numbering Plan (NANP). Both SCCP and SIP phones are implemented, as well as both H.323 and SIP gateways.

Course Outline
Module 1: Review of CUCM and Overview of New Features

Module 2: Understanding End-User Implementation OptionsLesson 1: Implementing End Users in CUCM Including LDAP Integration
Lesson 2: Review of Cisco IP Phones and SCCP and SIP Signaling
Lesson 3: Universal Device and Line Templates and Feature Group Templates

Module 3: Dial Plan ArchitectureLesson 1: H.323 and SIP Protocols and Signaling
Lesson 2: Local Route Groups
Lesson 3: Inbound Calls Routing in a Multisite Environment
Lesson 4: Implementing Survivable Remote Site Telephony
Lesson 5: Implementing Cisco Unified SCCP SRST
Lesson 6: Implementing SIP SRST
Lesson 7: Implementing Communications Manager Express in SRST Mode

Module 4: Intersite and Intercluster Calling Architecture and FeaturesLesson 1: Locations-Based Call Admission Control and AAR
Lesson 2: Media Resource Implementation (DSPs)
Lesson 3: Native Call Queuing
Lesson 4: Configuring Intercluster Enhanced Locations Call Admission Control
Lesson 5: Configuring Tail End Hop Off

Module 5: Implementation of Features and Applications for Multisite DeploymentsLesson 1: Implementing Cisco Extension Mobility
Lesson 2: Configuring Cisco Unified Mobility
Lesson 3: Implementing Device Mobility

Module 6: Tools & TroubleshootingLesson 1: BAT Tips and Tricks
Lesson 2: Planning Firmware Upgrades
Lesson 3: Reading Common Voice IOS Debug Output
Lesson 4: Reading RTMT Trace Files

Labs:
Lab 2-0: Preparing the Lab Environment
Lab 2-1: Configuring LDAP Integration
Lab 2-2: Implementing Site-Specific Device Pools
Lab 2-3: Building SCCP Phones using the Self-Provisioning IVR
Lab 2-4: Building SIP Phones
Lab 3-1: Implementing Basic Multisite Connections
Lab 3-2: Building Line/Device Class of Service
Lab 3-3: Implementing Call Routing in a Multisite Environment
Lab 3-4: Configuring Inbound Calling in a Multisite Environment
Lab 3-5: Implementing SCCP and SIP SRST
Lab 4-1: Implementing CAC and AAR
Lab 4-2: Implementing Media Resources
Lab 4-3: Configuring Hunting with Native Call Queuing
Lab 4-4: Configure Intercluster Dialing over a SIP Intercluster Trunk
Lab 4-5: Configure Intercluster Locations-Based Call Admission Control
Lab 4-6: Implementing Tail-End Hopoff (TEHO)
Lab 5-1: Configure Extension Mobility
Lab 5-2: Configure Device Mobility
Lab 5-3: Configuring Cisco Unified Mobility
Lab 6-1: BAT Tips and Trick
Lab 6-2: Planning Firmware Upgrades
Lab 6-3: Reading Common Voice IOS Debug Output
Lab 6-4: Reading RTMT Trace Files
Optional Additional Labs:Lab A1: Extension Mobility Cross Cluster
Lab A2: Generating CUCM CAR Tool Reports

You can find more info about that course on their website
https://www.sunsetlearning.com/course-catalog/advanced-administration-unified-communications-manager-features-aaucmf/


18-Integrating Cisco Unified Communications Applications (CAPPS)
Integrating Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager

Course Outline

Module 1: Cisco Unity Connection
Lesson 1: Designing and Deploying Cisco Unity Connection
Lesson 2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Lesson 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service
Lesson 4: Configuring the Cisco Unity Connection System
Lesson 5: Implementing Cisco Unity Connection Dial Plan and Call Management
Lesson 6: Configuring Unified Messaging
Lesson 7: Troubleshooting Cisco Unity Connection
Lesson 8: Deploying Voice Mail Redundancy in Branch Offices

Module 2: Cisco Unity Express
Lesson 1: Designing and Deploying Cisco Unity Express
Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
Lesson 3: Configuring Cisco Unity Express User Accounts and Features
Lesson 4: Configuring Call Routing with Cisco Unity Express Auto-Attendant
Lesson 5: Troubleshooting Cisco Unity Express

Module 3: Cisco Unified IM and Presence Implementation
Lesson 1: Designing and Deploying Cisco Unified IM and Presence
Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
Lesson 3: Integrating Cisco Unified Communications IM and Presence
Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
Lesson 5: Configuring Cisco Jabber Mobile and Integrating Directory Servers
Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

Module 4: Video Provisioning and Integration in a Unified Communications Deployment
Lesson 1: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
Lesson 2: Describing Video Infrastructure
Lesson 3: Describing Cisco TMS

You can find more info about that course on their website
https://www.sunsetlearning.com/course-catalog/integrating-cisco-unified-communications-applications-capps-2/


19-Implementing Cisco IP Telephony and Video, Part 1 (CIPTV1)
Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a five-day course that prepares the learner for implementing a Cisco Collaboration solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component for the Cisco Collaboration solution Lab exercises included in the course help learners to perform post installation tasks, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video. Learners will also implement media resources, audio and video conferencing, and describe QoS.

Module 1: Cisco Unified Communications Manager Introduction
Lesson 1: Describing the Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options
Lesson 2: Performing Initial Cisco Unified Communications Manager Configuration
Lesson 3: Deploying Endpoints and Users
Lesson 4: Deploying IP Phone Services

Module 2: Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling
Lesson 1: Describing Dial Plan Components
Lesson 2: Implementing Endpoint Addressing and Call Routing
Lesson 3: Implementing Calling Privileges
Lesson 4: Implementing Call Coverage in Cisco Unified Communications Manager

Module 3: Implementation of Single-Site Off-Cluster Calling
Lesson 1: Analyzing Single-Site Off-Cluster Calling Requirements
Lesson 2: Implementing PSTN Access Using MGCP Gateways
Lesson 3: Describing Cisco IOS H.323 and SIP Gateways
Lesson 4: Implementing PSTN Access Using H.323 Gateways
Lesson 5: Describing the Cisco Unified Border Element
Lesson 6: Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
Lesson 7: Using Cisco Unified Border Element for URI Dialing
Lesson 8: Describing Dial Plan Interworking

Module 4: Media Resources
Lesson 1: Describing Media Resources in Cisco Unified Communications Manager
Lesson 2: Implementing Annunciators and MOH
Lesson 3: Implementing MTPs

Module 5: Audio and Video Conferencing
Lesson 1: Describing Conferencing Devices and Their Functions
Lesson 2: Implementing Conference Bridges
Lesson 3: Describing Cisco TelePresence MSE 8000
Lesson 4: Implementing Cisco TelePresence Server
Lesson 5: Implementing Cisco TelePresence Conductor

Module 6: Quality of Service
Lesson 1: Analyzing Quality of Service Requirements
Lesson 2: Describing QoS Components and their Functions
Lesson 3: Implementing Marking
Lesson 4: Implementing Policing and Shaping

You can find more info about that course on their website
https://t2000inc.com/training-course/implementing-cisco-ip-telephony-and-video-part-1-ciptv1/


20-Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2)
Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2) v1.0 is a five-day course that prepares the learner for implementing Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. It covers globalized call routing, URI call routing, global dial plan replication based on the ILS, Cisco Unified SRST, mobility features, call admission control, integration of Cisco VCS and Cisco Unified Communications Manager, and Cisco Mobile Remote Access on Cisco Expressway Series.

Module 1: Multisite Deployment Implementation
Lesson 1: Identifying Issues in a Multisite Deployment
Lesson 2: Identifying Multisite Deployment Solutions
Lesson 3: Implementing a +E.164-baed Dial Plan for International Multisite Deployments
Lesson 4: Implementing a URI-Based Dial Plan for Multisite Deployments

Module 2: Centralized Call-Processing Redundancy Implementation
Lesson 1: Implementing SRST and MGCP Fallback

Module 3: Bandwidth Management and CAC Implementation
Lesson 1: Managing Bandwidth
Lesson 2: Implementing CAC

Module 4: Implementation of Features and Applications for Multisite Deployments
Lesson 1: Implementing Device Mobility
Lesson 2: Implementing Cisco Extension Mobility
Lesson 3: Implementing Cisco Unified Mobility

Module 5: Cisco VCS and Cisco Expressway
Lesson 1: Describing Cisco VCS and Cisco Expressway Series Deployment Options
Lesson 2: Deploying Users and Local Endpoints in Cisco VCS Control
Lesson 3: Interconnecting Cisco Unified Communications Manager and Cisco VCS
Lesson 4: Implementing Unified Communications Mobile and Remote Access

Module 6: GDPR and CCD
Lesson 1: Implementing ILS and GDPR
Lesson 2: Implementing CCD

You can find more info about that course on their website
https://t2000inc.com/training-course/implementing-cisco-ip-telephony-and-video-part-2-ciptv2/

All of these provide training based on the Cisco company standards and rules, so you can rely on them. I hope you find this article helpful. Also, you might find the following articles about “101 Free Video Training for Cisco Unified Communications” helpful. I published them after some solid research of thousands of free videos on YouTube, and it’s really time-saving.

There is a list of articles:

101 Free Video Training for Cisco Unified Communications Manager

101 Free Video Training for Cisco Unified Communications Manager- Part 2

101 Free Video Training for Cisco Unified Communications Manager- Part 3

Reza Mousavi

Serial Entrepreneur, Founder & CEO at PBXDom, Software Architect, Frequent reader, Fan of adventure travel
Reza Mousavi
Print Friendly, PDF & Email

Share this article on social networks:


Related Posts


Guess less and know more

Try PBXDOM for 14 days free
no credit card required.


Try free for 14 days 
PBXDom is a Cisco Solution Partner
Click here for more info
SHARE