What is Cisco Unified Contact Center Express (UCCX)?

August 27th, 2019

Cisco Unified Contact Center Express meets the requirements of midmarket and corporate branch offices or departmental businesses that need easy-to-deploy, easy-to-use, safe, virtual, extraordinarily accessible, and advanced management of...

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Best Cisco Call Manager Training of 2019

July 22nd, 2019

Finding the best courses in a specific field can be hard, especially when you are a newcomer. Cisco Call Manager is one of the perfect phone systems in the...

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How To Create Mitel 3000 Series Dashboard In 10 Minutes

July 18th, 2019

Mitel Networks Corporation is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications, but after a change in ownership in...

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Product Update: What’s New in PBXDom for May 2019

May 27th, 2019

Talk less, act more! Here, I’d like to drag your full attention to this month’s improvements and features on PBXDom. One of the essential factors of our success originates...

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How To Create Issabel Dashboard In 10 Minutes

May 6th, 2019

Issabel™ is a free and open source software that allows you to build communication tools for businesses. Issabel is a Free Open Source Software that Unifies your communications in...

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Everything You Should Know About Average Handle Time (AHT)

April 25th, 2019

What is Average Handle Time? Average Handle Time which is commonly abbreviated and generally known as AHT is merely a metric widely used as a KPI (Key Performance Indicator)...

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Everything You Need to Know About Help Desk Call Center SLA

April 14th, 2019

If you want to ensure best customer satisfaction is delivered through your helpdesk, it is essential to make sure that you are backed up with the correct service level...

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Dashboard Sharing, Hello Bitly, Bye Google

April 5th, 2019

If you are one of our users, you know about the dashboard sharing feature. You can easily create a shareable URL and send it to any of your colleagues...

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How to Save Cisco CDR Data in MySQL

March 25th, 2019

Many organizations use the Cisco Call Manager as their primary communication platform. Cisco Call Manager is one of the most well-known platforms with many features and capabilities. Developers looking...

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How To Create Yeastar S-Series Dashboard In 10 Minutes

March 21st, 2019

Yeastar provides cloud-based and on-premises VoIP PBX and VoIP gateways for SMBs and delivers Unified Communications solutions that connect co-workers and clients more efficiently. Founded in 2006, Yeastar has...

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