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What is call center analytics?

If you are managing a call center, it is important to pay more attention to call center analytics. This is the process that you follow

How to connect Power BI to any Phone System

How to connect Power BI to any Phone System

Power BI is a business analytics service offered by Microsoft. The service aims at providing interactive visualizations and business intelligence capabilities with a simplified interface

What is Cisco Unified Contact Center Express (UCCE)

What is Cisco Unified Contact Center Express (UCCX)?

Cisco Unified Contact Center Express meets the requirements of midmarket and corporate branch offices or departmental businesses that need easy-to-deploy, easy-to-use, safe, virtual, extraordinarily accessible,