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Microsoft Excel is very popular because of its ability to filter and add charts, as well as many other features. The majority of people who have some experience with spreadsheet software like Microsoft Excel.
When you deal with your call information on your voice platforms, you might want a special report or chart that you can’t find on PBXDom or other systems like that. We already have an export feature for any reports you can get on PBXDom, and you can use…
Abandoned calls are inevitable. Meaning that whether we want it or not, they happen.
But fortunately, there are some great solutions which we can take advantage of to take down the number of abandoned calls to some acceptable values.
Why I’m saying ‘acceptable values’? Does it mean that we can’t manage to tend it to zero?
Of course, we could. But, it’s not worth it and it’s not necessary.
Experts and professionals have, thankfully, guided us to keep our businesses and companies call abandonment rate within the discovered range known as Optimal Range. It’s believed that if directors manage to keep their phone…
Asterisk PBX has been used by many businesses today and is an excellent choice for many types of businesses and needs. Asterisk is powered by some very rich features; you should pay more than 10K US…
Cisco Unified Communications Manager (formerly Cisco Unified CallManager) serves as the software-based, call-processing component of Cisco Unified Communications.(PBXDom is Cisco Call Manager Dashboard 3rdparty).
The Cisco Unified Communications Applications Server provides a high-availability server platform for Cisco Unified Communications Manager call processing, services, and applications.
The Cisco Unified Communications Manager system extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices,
voice-over-IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services, such as unified messaging, multimedia…
One of the main challenges of directors in companies, manufacturers, businesses, and services is decreasing the number of abandoned calls(Call Abandonment Rate) in their call centers, help desks, and sales and marketing departments.
And as you know, call abandonment rate value is the number of all the abandoned calls divided by all the calls received in a company, organization, department, or even a branch.
Managing to take down the call abandonment rate is vital, but it doesn’t necessarily mean that it’s the only factor which could have…
Call Analysis API: If you’re a PBXDom customer who’s using this service for managing and analyzing your company’s phone calls information or a person with years of experience in phone telecommunication, a developer who has come up with an idea to extend PBXDom through integration by creating an app to offer some services, then you should really act quickly and bring it to life. Here is why?
You must already know about the benefits of integration of applications and services with each other, and how making such decisions help improve services and grow online businesses.
So far, PBXDom has integrated with…
The call detail records (CDR) in Cisco Unified Communications Manager (Cisco Call Manager) have many fields for date and time. The date and time fields in CDR files are as follows:
To better understand each field, take a look at the following image:
As mentioned in Cisco document, the date and time fields are based on UTC time zone and it is…
One more month is passed, and we, with your help, are moving forward faster and more motivated.
We always listen carefully and want to solve more problems. So, we would still appreciate your valuable suggestions.
I’d like your attention to significant changes in Oct 2017.
Don’t miss out; we’re having our first Black Friday/Cyber Monday deal! That’s 30% OFF Annual Plans!
This promotion is only available to Annual Plans:
Offer only valid between the 24th of November and the 27th of November 2017. Do not miss this deal.
Use the following coupon :
Our team at PBXDom will be so glad to hear from you if you have any problem.
More Precise Call Accounting on PBXDom: Making expansion and basing your branches or divisions in other states and countries lead you to work with different telecommunication service providers. Some of the providers have different pricing models, or conversation costs can noticeably differ from one country to the other.
One of the Call Accounting and Analysis services capabilities is calculating the total call cost of your landlines/Trunks. But we need the presented cost to be exact and precise.
If your company or organization is utilizing different landlines coming from different telecom companies,…