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Recently, I really got SHOCKED after noticing how some of our customers use our platform in some ways. For that, now I’m interested in dragging your attention to something which you may or may NOT yet know about. A hidden secret, believe it or not!
Please don’t worry! You can be one of those customers too, which is not a big deal. Actually, it’s our job at PBXDom to educate our clients about our product.
By the end of this article, some of you will probably give me the title of…[click to continue…]
If your company has a limited budget likewise most of the other companies, then this means that you do not have the needed budget to be able to record the calls details. Whereas, the information on the calls traffic reports is based on the real data. Plus, by using this information you can find out about the peak hours and traffic patterns in your company. These reports offer you the best and the most comprehensive information on your calls.
For those who were not able to keep records of their calls’…[click to continue…]
By itself, PBXDom is a terrific and robust cloud-based application. But to me, what makes it sound more of a gigantic locomotive, is the fact that it pulls a many numbers of other hidden and very extraordinary functionalities behind the scenes, which I think they really deserve getting explored by us.
This time around, let’s poke our curious noses into our handheld devices, just to see that pile of useful applications and online services we are using. And to put it ever so briefly, we really need them in…[click to continue…]
We are excited to announce that we successfully developed our platform and brought some demanding features and improvements. Thanks to our clients for assisting us on our path to make PBXDom the best call analysis service. With the kind and generous help of you, we recognize more about your real needs. Take your time and check out our July product update!
An Abandoned call, also known as a Missed call is a call type on which the caller hangs up the phone before any person answers. Abandoned calls number and its percentage number have key roles in satisfying the clients who are contacting the Support and Services Department.
In fact, every successful company or organization must constantly be trying to keep abandoned calls number very close to zero. Percentage of abandoned calls finds a greater importance in SLA (Service Level Agreements) contracts and documents. For gauging the quality of a Support and Services Department, the…[click to continue…]
Right after the Weekly Statistics Report is delivered in our mailbox, some of us might go like, “What the heck of service does this report can even serve? Maybe, I know how to get rid of it!” And then, you sweep it right into the trash, and the deed is done. Happy, right?
You might justify what you did in a fairly logical way and say, “Well, PBXDom has already lots of way more powerful features and functionalities, which basically eliminate the need for these type of emails. There are the possibilities of generating reports and charts and a lot…[click to continue…]
Can you guess what is one of the most in demand and widely used features on PBXDom’s Dashboard section? Let me help you recognize it!
Assuming that you already have an account on PBXDom and as the owner of it, you have a full control on everything and could easily access to any type of information. But do you think that you are the only one that should monitor and make use of the gathered and available metrics? Well, I don’t think so.
Off course, others’ evaluation skills and ideas on different matters might…[click to continue…]
It might sound a bit weird that one of the best uses of a call reporting service at an organization level is calculating…[click to continue…]
The needed budget of telecommunication for big organizations which are always in interaction with a large number of customers can be extremely expensive. Being connected has a great importance for educational institutions. For that, they need to allocate some great deal of money only for this purpose. Therefore, this actually means that there’s a high demand for managing calls. That’s why some of the institutions and organizations have an effective department for keeping the calls costs to the minimum possible value, as well as stopping any type of abuses.
How to reduce…[click to continue…]
We are taking our steps firmly toward making PBXDom a better platform for our users. Over the last month, we had some remarkable improvements to share with you. Check out June 2017 new features and updates.