How to connect Power BI to any Phone System

August 17th, 2020

Power BI is a business analytics service offered by Microsoft. The service aims at providing interactive visualizations and business intelligence capabilities with a simplified interface that is easy enough...

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Future of Call Analytics and Monitoring is here

May 25th, 2020

In 2015, we started with a simple mission; to create an uncomplicated, easy-to-use dashboard for business phone communication that could connect to any phone system. Since then, we’ve made...

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How to Create a Dashboard for FreePBX in 2 Minutes

December 12th, 2019

I wrote several articles about creating a dashboard for Asterisk-based phone systems like Asterisk, FreePBX and Issabel, you can find them in the following pages: How to Create FreePBX...

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What is Cisco Unified Contact Center Express (UCCX)?

August 27th, 2019

Cisco Unified Contact Center Express meets the requirements of midmarket and corporate branch offices or departmental businesses that need easy-to-deploy, easy-to-use, safe, virtual, extraordinarily accessible, and advanced management of...

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Best Cisco Call Manager Training of 2019

July 22nd, 2019

Finding the best courses in a specific field can be hard, especially when you are a newcomer. Cisco Call Manager is one of the perfect phone systems in the...

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How To Create Mitel 3000 Series Dashboard In 10 Minutes

July 18th, 2019

Mitel Networks Corporation is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications, but after a change in ownership in...

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Product Update: What’s New in PBXDom for May 2019

May 27th, 2019

Talk less, act more! Here, I’d like to drag your full attention to this month’s improvements and features on PBXDom. One of the essential factors of our success originates...

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How To Create Issabel Dashboard In 10 Minutes

May 6th, 2019

Issabel™ is a free and open source software that allows you to build communication tools for businesses. Issabel is a Free Open Source Software that Unifies your communications in...

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Everything You Should Know About Average Handle Time (AHT)

April 25th, 2019

What is Average Handle Time? Average Handle Time which is commonly abbreviated and generally known as AHT is merely a metric widely used as a KPI (Key Performance Indicator)...

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Everything You Need to Know About Help Desk Call Center SLA

April 14th, 2019

If you want to ensure best customer satisfaction is delivered through your helpdesk, it is essential to make sure that you are backed up with the correct service level...

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