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Notes for people who keep phone systems running

Practical writing on call analytics, legacy PBX life support, telecom costs, and the occasional war story. No growth-hacking listicles.

$Diagram of trunk lines and gateways feeding a PBX and desk phones, with a utilization bar chart showing only a fraction of channels in use$ Product

Trunk Utilization 101: How to Find Out How Many Phone Lines You're Actually Using (and Stop Paying for the Rest)

Pull up your last phone bill and count the lines. A PRI here (23 channels), a block of 20 SIP trunks there, six POTS lines someone …

A customer emails: “I called your support line twice yesterday afternoon and nobody picked up.” You open Cisco Unified …

If you are managing a call center, it is important to pay more attention to call center analytics. This is the process that you …

In May, we released a new version of the PBXDom web application. We’ve worked hard to update both iOS and Android apps for our …

Power BI is a business analytics service offered by Microsoft. The service aims at providing interactive visualizations and …

In 2015, we started with a simple mission; to create an uncomplicated, easy-to-use dashboard for business phone communication that …

I wrote several articles about creating a dashboard for Asterisk-based phone systems like Asterisk, FreePBX, and Issabel; you can …

Cisco Unified Contact Center Express meets the requirements of midmarket and corporate branch offices or departmental businesses …

Finding the best courses in a specific field can be hard, especially when you are a newcomer. Cisco Call Manager is one of the …

Reading about call analytics is slower than having some. Live in 15 minutes, on the setup call.