Practical writing on call analytics, legacy PBX life support, telecom costs, and the occasional war story. No growth-hacking listicles.
EngineeringMitel Networks Corporation is a telecommunications company providing unified communications solutions for businesses. The company …
JUL 2019 · 6 MIN READ
EngineeringIssabel™ is free and open-source software that allows you to build communication tools for businesses. Issabel is a Free Open …
MAY 2019 · 6 MIN READ
EngineeringWhat is Average Handle Time? Average Handle Time, which is commonly abbreviated and generally known as AHT, is merely a metric …
APR 2019 · 7 MIN READ
EngineeringIf you want to ensure the best customer satisfaction is delivered through your helpdesk, it is essential to ensure that you are …
APR 2019 · 6 MIN READ
EngineeringMany organizations use the Cisco Call Manager as their primary communication platform. Cisco Call Manager is one of the most …
MAR 2019 · 8 MIN READ
EngineeringThe Real-Time Transfer Protocol with the acronym RTP was standardized in 1996. It allows the transmission of audio and video data …
MAR 2019 · 5 MIN READ
EngineeringToday’s employees are spread out across multiple locations, from corporate headquarters to home offices around the globe and …
MAR 2019 · 5 MIN READ
EngineeringAn abandoned call is a call that is left behind without having the chance of receiving an answer or before any conversation …
FEB 2019 · 5 MIN READ
ProductI personally have gained much of my core skills through self-teaching. I’m always up to starting to learn something new when I’m …
FEB 2019 · 3 MIN READSee whether PBXDom supports your phone system, then choose guided setup, self-setup, or a product preview.
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