Practical writing on call analytics, legacy PBX life support, telecom costs, and the occasional war story. No growth-hacking listicles.
EngineeringThe call detail records (CDR) in Cisco Unified Communications Manager (Cisco Call Manager) have many fields for date and time. The …
DEC 2017 · 6 MIN READ
ProductBeing a manager means having tons of responsibilities and duties. As a manager, you’re not tended to fully expose your brain to …
OCT 2017 · 5 MIN READ
ProductDo you know about the peak hours in your company, organization, or department during the day? Do you know any suitable plan for …
AUG 2017 · 3 MIN READ
ProductAn Abandoned call, also known as a Missed call, is a call type on which the caller hangs up the phone before answering. Abandoned …
AUG 2017 · 4 MIN READ
ProductRight after the Weekly Statistics Report is delivered in our mailbox, some of us might go like, “What the heck of service does …
JUL 2017 · 4 MIN READ
EngineeringDo you use Panasonic PBX? Did you know that missing calls from your clients cause them to become unsatisfied, and dissatisfied …
MAY 2017 · 2 MIN READ
ProductAre you looking for your desired call logging software? Have you ever thought how it’s possible to monitor telephone …
APR 2017 · 3 MIN READ
EngineeringUpdated for new FreePBX version I wrote a new article for the FreePBX dashboard by a Linux agent, and you can check it out first. …
APR 2017 · 6 MIN READ
EngineeringCisco Unified Communications Manager records call history in Call Detail Records. Those records are useful only after an …
AUG 2016 · 7 MIN READSee whether PBXDom supports your phone system, then choose guided setup, self-setup, or a product preview.
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