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I wrote several articles about creating a dashboard for Asterisk-based phone systems like Asterisk, FreePBX, and Issabel; you can find them on the following pages: How

Cisco Unified Contact Center Express meets the requirements of midmarket and corporate branch offices or departmental businesses that need easy-to-deploy, easy-to-use, safe, virtual, extraordinarily accessible,

Finding the best courses in a specific field can be hard, especially when you are a newcomer. Cisco Call Manager is one of the perfect

Mitel Networks Corporation is a telecommunications company providing unified communications solutions for businesses. The company previously produced TDM PBX systems and applications, but after a

Issabel™ is free and open-source software that allows you to build communication tools for businesses. Issabel is a Free Open Source Software that Unifies your communications

What is Average Handle Time? Average Handle Time, which is commonly abbreviated and generally known as AHT, is merely a metric widely used as a KPI