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Engineering

Setup guides, CDR deep-dives, and hands-on tutorials for the systems you run.

Diagram of one highlighted extension on a PBX bursting calls to international destinations, with CDR analysis flagging the anomaly on a cost meter Engineering

How to Spot a Compromised Extension: Calling Patterns That Mean Trouble

Toll fraud kept running while the security industry’s attention moved to ransomware. Industry groups still estimate …

OCT 2025 · 5 MIN READ Diagram of an Avaya Aura Communication Manager exporting stacks of CDR records through a collector and parser into a database, dashboards, and per-call counters Engineering

How to Export and Analyze Avaya Aura CDR Records

Avaya Aura Communication Manager has produced some of the most detailed call records in the industry for decades, and some of the …

JUN 2025 · 6 MIN READ Diagram of a PBX CDR stream classified into 911, toll-fraud, and missed-call alerts, each delivered to its own Slack channel on a desktop, with email crossed out Engineering

How to Send PBX Alerts to Slack: 911 Calls, Toll Fraud, and Missed-Call Thresholds

Email is where alerts go to die. A 911 call notification that lands in an inbox between a newsletter and a meeting invite has …

APR 2025 · 5 MIN READ Diagram of PBX data flowing through a collector to a wall-mounted TV wallboard driven by a mini PC, with kiosk-mode setup details Engineering

How to Put a Live Call Wallboard on a TV in Your Office (Works with Cisco, Avaya, Mitel, 3CX, FreePBX)

Walk into a service desk that runs a wallboard and you can tell within two minutes whether the team trusts it. On a good one, …

JAN 2024 · 5 MIN READ Diagram of 3CX call data collected into a database, composed into a one-page daily report, and delivered by a morning schedule to an email inbox Engineering

How to Get a Daily Call Report from 3CX in Your Inbox Every Morning

3CX ships with reports, and for queue-centric call centers they cover a lot of ground. Ask a basic operational question, though …

AUG 2023 · 4 MIN READ Diagram of an inbound call fanning out from a PBX to a ring group of phones, some answered and some missed, feeding a per-group dashboard with abandon metrics Engineering

Hunt Group Reporting: How to See Which Ring Group Is Dropping Calls

Each phone system ships this feature under its own name: Cisco calls them hunt pilots, Avaya IP Office calls them hunt groups, and …

JUN 2023 · 5 MIN READ

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