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If you want to ensure the best customer satisfaction is delivered through your helpdesk, it is essential to ensure that you are backed up with

Many organizations use the Cisco Call Manager as their primary communication platform. Cisco Call Manager is one of the most well-known platforms with many features

Yeastar provides cloud-based and on-premises VoIP PBX and VoIP gateways for SMBs and delivers Unified Communications solutions that connect co-workers and clients more efficiently. Founded

The Real-Time Transfer Protocol with the acronym RTP was standardized in 1996. It allows the transmission of audio and video data in real-time. RTP has

Today’s employees are spread out across multiple locations, from corporate headquarters to home offices around the globe and keeping your workforce, customers, and partners connected with

An abandoned call is a call that is left behind without having the chance of receiving an answer or before any conversation occurs. As a manager,