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Engineering

Setup guides, CDR deep-dives, and hands-on tutorials for the systems you run.

Diagram of a Mitel controller emitting fixed-column SMDR records, with one record highlighted and broken down field by field into a parser and database Engineering

Mitel SMDR Records Explained: Field-by-Field for the 3300 and MiVoice Business

Mitel’s SMDR format is one of the oldest call-record layouts still in production. It predates CSV: each record is a …

APR 2023 · 6 MIN READ Diagram of an Avaya IP Office unit emitting a comma-separated SMDR record, one field highlighted and decoded through a parser into reports and dashboards Engineering

Avaya IP Office SMDR Explained: A Field-by-Field Guide

If you manage an Avaya IP Office, each call that touches the system leaves a trail: a single comma-separated line of SMDR (Station …

FEB 2023 · 7 MIN READ Diagram of a CDR stream from a PBX rack analyzed by seven fraud-pattern detectors, including after-hours, international, and burst checks, producing an alert report Engineering

7 CDR Patterns That Reveal Toll Fraud — Before Your Carrier Invoice Does

Most companies find out about toll fraud the same way: the carrier invoice arrives, someone in accounting asks why the phone bill …

FEB 2022 · 6 MIN READ Diagram of an Avaya IP Office unit streaming SMDR to a collector PC and a wall-mounted TV wallboard showing live call metrics above a support team Engineering

How to Create an Avaya IP Office Wallboard for Your Support Team in 10 Minutes

A wallboard does one thing a report cannot: it puts the number in front of the team while the day is still happening. The support …

NOV 2021 · 4 MIN READ Diagram of a 911 call from a desk phone through the PBX triggering email, SMS, and dashboard alerts to the front desk and security, with a campus map below Engineering

How to Get Instant 911 Call Alerts from Your PBX via Email, SMS, and Slack

Someone on the third floor dials 911. The ambulance heads for your street address, and your street address is a …

OCT 2021 · 5 MIN READ Diagram of a call flowing through Cisco CUCM to ring group phones, with CDR records collected into a dashboard that triggers a missed-call alert Engineering

How to Track Missed Calls on Cisco CUCM — and Get Alerted Before the Customer Calls Back

A customer emails: “I called your support line twice yesterday afternoon and nobody picked up.” You open Cisco Unified …

AUG 2021 · 6 MIN READ

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