To collect Panasonic call records over a LAN, enable the PBX’s SMDR network output and connect a collector to its configured IP address and TCP port. A working Maintenance Console connection alone does not confirm that SMDR is enabled.

The examples below show KX-TDE and KX-NS500 settings. Confirm your exact model and software version first: PBXDom compatibility does not mean every Panasonic system provides the same LAN connection.

Updated September 26, 2026. Jump to requirements, KX-TDE settings, KX-NS500 settings, or validation and troubleshooting.

Before you start

  • Confirm the model, software version, PBX IP address, and administrator access to its Maintenance Console.
  • Have an always-on Windows PC for the PBXDom collector, with network access to the PBX and outbound access to PBXDom. The collector must be installed and configured; opening a dashboard in a browser does not replace it.
  • Record the current SMDR format, TCP port, and credentials before changing anything. Coordinate changes with the PBX administrator, especially settings that require a system restart.

Choose the connection from the model’s documented output:

Your systemWhich instructions to use
KX-TDE100, KX-TDE200, KX-TDE600The KX-TDE LAN example below, checked against Panasonic’s LAN SMDR technical note.
KX-NS500The Web Maintenance Console example below. For another NS model, check its own programming manual before applying these settings.
KX-TDA or another Panasonic familyVerify its actual SMDR output first. If it provides RS-232C output, use the Panasonic serial connection guide. A LAN management interface is not proof of LAN SMDR support.

See the Panasonic reporting and supported-family overview for product compatibility and report examples.

KX-TDE LAN settings

Panasonic’s LAN SMDR technical note covers KX-TDE100/200/600 and KX-NCP500/1000. The reference screens below show the KX-TDE Maintenance Console.

  1. Open 11. Maintenance → 1. Main in the Maintenance Console.
  2. On the SMDR tab, choose LAN as the output port. Enable the call types needed for your reports under Print Information.
  3. Open SMDR Options and record the active TCP port and SMDR password. Panasonic’s example uses port 2300; use your configured value if it differs.
  4. Save through the console. If a changed setting requires a restart, arrange it with the administrator before reconnecting the collector.
KX-TDE Maintenance Console with LAN selected for SMDR output
Historical KX-TDE reference: LAN is selected, but incoming and intercom printing are disabled and the clock format is 12H. This is not a completed reporting configuration; enable the call types you need and match the format to the collector. Open full-size settings ↗
KX-TDE SMDR Options showing the LAN port and password fields
Historical KX-TDE options reference. Port 2300 and the factory password shown are example values, not confirmation of your system’s current credentials. The screen marks settings that need a system reset. Open full-size settings ↗

KX-NS500 LAN settings

The KX-NS500 programming manual documents LAN(TELNET) as an SMDR output option. Use the manual for your model and region; these screenshots are older NS500 references, not screens captured from a new installation. Panasonic manual, section 19.1.

  1. In Web Maintenance Console, open PBX Configuration → 11. Maintenance → 1. Main.
  2. On the SMDR tab, select LAN(TELNET) for Port.
  3. Match Type, Date Format, and Time Format to the collector’s selected Panasonic format. Do not switch between Type A and Type C without checking the parser configuration.
  4. Set Outgoing Call and Incoming Call to Print for both directions. Enable Intercom Call if internal-call reporting is needed.
  5. On SMDR Options, note the configured SMDR Port Number, password, and newline setting. Save the settings and follow any restart requirement shown by your console.
NS500 Web Maintenance Console with LAN TELNET and incoming and outgoing printing selected
Historical NS500 reference: Type A, DD-MM-YY and 12H are shown. Incoming and outgoing printing are enabled; intercom printing is disabled. Match the format to your collector rather than copying every value. Open full-size settings ↗
NS500 SMDR Options showing port 2300 and the LAN authentication settings
Historical NS500 options reference. Use the current port and credentials supplied by your administrator. The starred port setting carries a system-reset note; do not restart a working PBX casually. Open full-size settings ↗

Connect the PBXDom collector

In the collector’s Panasonic connection configuration, use the exact model or supported family and its matching SMDR format. For a LAN connection, supply:

  • PBX address: the reachable address of the system providing the SMDR stream.
  • TCP port: the SMDR port from the PBX console, not the web-management port.
  • Authentication: the system’s current SMDR credentials. Panasonic’s TDE example logs in as SMDR; use your model’s requirements and administrator-provided password.
  • Record format: the matching SMDR type, date/time format, and line ending.

Keep the Telnet SMDR connection on a trusted internal network or protected private connection; do not expose the port directly to the public internet. Review PBXDom’s collector and cloud data flow when planning network access.

Verify the first call records

  1. Make a known outgoing call and a known incoming call, then end both calls. Note their approximate times, extensions, and directions. Test an internal call too if intercom reporting is enabled.
  2. Confirm that the collector receives SMDR records for those tests. A successful TCP connection alone does not establish that call records are arriving.
  3. Find the calls in PBXDom and compare the time, extension, direction, and duration with your notes. Check the selected system, report date range, and time settings before treating an absent row as a lost record.

This is a validation checklist for your installation. The reference screenshots do not establish that a live PBX has been connected or tested.

If the connection or records look wrong

SymptomCheck next
Collector cannot connectConfirm the PBX address, configured SMDR port, LAN output selection, network route, and firewall rule from the collector PC.
Connection opens, but authentication failsConfirm the current SMDR credentials; do not assume the screenshot’s factory password is still valid.
Connected, but no new recordsEnd a test call, check the relevant Print Information settings, and confirm any required configuration change has taken effect.
Dates, numbers, or columns look wrongCompare the raw SMDR format with the selected Panasonic parser, date/time settings, and newline setting.
Records arrive, but calls are missing from the reportCheck the system and date filters, enabled call types, and whether the PBX emits the record needed for that report.

Choose your next step

Check Panasonic compatibility to confirm the listed family and setup requirements, then choose guided setup or self-setup for the 14-day trial. You can also view a call-history report example before connecting a system.

For related tasks:

Model-specific documentation

Use Panasonic’s official manual directory to select the exact model, region, and software version. The TDE technical note and NS500 manual cited above verify those examples; they do not establish LAN capability for every model in PBXDom’s compatibility catalog.