Abandoned calls are inevitable. Meaning that whether we want it or not, they happen. But fortunately, there are some great solutions which we can take advantage of to take...

It’s hard to believe that we’re wrapping up another fun and exciting year here at PBXDom. In this post, you’ll find our post recap in 2017 for Call accounting,...

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) serves as the software-based, call-processing component of Cisco Unified Communications.(PBXDom is  Cisco Call Manager Dashboard 3rdparty). The Cisco Unified Communications Applications...

What is Call Abandonment Rate? One of the main challenges of directors in companies, manufacturers, businesses, and services is decreasing the number of abandoned calls(Call Abandonment Rate) in their...

Call Analysis API: If you’re a PBXDom customer who’s using this service for managing and analyzing your company’s phone calls information or a person with years of experience in...

The call detail records (CDR) in Cisco Unified Communications Manager (Cisco Call Manager) have many fields for date and time. The date and time fields in CDR files are...

One more month is passed, and we, with your help, are moving forward faster and more motivated. We always listen carefully and want to solve more problems. So, we...

Don’t miss out; we’re having our first Black Friday/Cyber Monday deal! That’s 30% OFF Annual Plans! This promotion is only available to Annual Plans: New users who have not purchased a Plan in...

More Precise Call Accounting on PBXDom: Making expansion and basing your branches or divisions in other states and countries lead you to work with different telecommunication service providers. Some...

Call Accounting Integration: Alerts and Conditions Being a manager means having tons of responsibilities and duties. As a manager, you’re not tended to fully expose your brain to store...