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Product news from PBXDom: new features, widgets, dashboards, mobile app updates, and improvements to our call analytics platform.

Diagram of two managers reviewing six months of call volume bars by category, leading to a capacity gauge and add-or-reduce staffing decisions Product

Month-over-Month Call Trends: How to Prove Your Team Needs (or Doesn't Need) More Staff

A staffing request without data turns into the same meeting. The team lead says the phones are out of control. The director …

NOV 2024 · 5 MIN READ Diagram of extension call records grouped into an audit table, traced to destination countries on a globe, with one flagged route under a magnifying glass and rising cost stacks Product

Who's Calling Internationally from Your PBX? How to Run a Clean International Call Audit

International spend has a talent for hiding. It shows up as $14 here and $40 there, spread across thirty extensions and mixed in …

SEP 2024 · 5 MIN READ Diagram of three office sites with different PBX brands and phones all feeding one central cloud dashboard showing per-site call metrics Product

How to Monitor Phone Systems Across Multiple Offices in One Dashboard

You inherit a three-brand phone estate one decision at a time. Head office standardized on Cisco CallManager years ago. The branch …

JUL 2024 · 5 MIN READ Diagram of call records flowing from phones through a rating engine that prices each call type against carrier rates, building a running estimated bill with alerts Product

Know Your Phone Bill Before It Arrives: Real-Time Call Pricing Against Your Carrier's Rate Plan

The phone bill may be the last invoice you still open with no idea of the total inside. You find out on the 5th what your team did …

MAY 2024 · 4 MIN READ Diagram of a multi-floor building with phones per floor wired to a PBX, 911 call routing to a dispatcher, and a compliance audit checklist with device test marks Product

Kari's Law and RAY BAUM Compliance: A Practical Self-Audit Checklist for Your Phone System

The deadlines are behind us. Kari’s Law has applied to multi-line telephone systems installed or upgraded since February 16, …

MAR 2024 · 6 MIN READ Diagram of site call records matched line by line against carrier invoices, a magnifying glass flagging a discrepancy, and a scale weighing records against charges Product

Carrier Invoice Reconciliation: How to Catch the Billing Errors Your Phone Company Won't Mention

Telecom invoices sit in a blind spot of business finance: too complicated to read line by line, too small to justify a formal …

DEC 2023 · 6 MIN READ

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