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Product news from PBXDom: new features, widgets, dashboards, mobile app updates, and improvements to our call analytics platform.

Diagram of inbound lines into a PBX splitting into answered calls and voicemail misses, summarized into a one-page answer-rate report a manager reviews at his desk Product

How Many Calls Did You Miss Today? Building a Daily Answer-Rate Report Any Manager Will Read

Ask a business owner what yesterday’s revenue was and you’ll get a number. Ask how many phone calls the business …

OCT 2023 · 4 MIN READ Diagram of after-hours calls from warehouse and loading-dock phones passing through a PBX, flagged against a night-time clock window and raising an alert to a phone Product

How to Monitor After-Hours and Weekend Call Activity on Your Phone System

Your phone system between 6 p.m. and 8 a.m. is like an office with the lights off: almost everything that happens in it is either …

SEP 2022 · 4 MIN READ Diagram of PBX wiring where active extensions show healthy activity and a circled group of dead lines leads to an unplugged handset, empty desk, and disconnected gear Product

How to Find Dead Extensions and Unused Lines on Your PBX (and Cut Them from the Bill)

Phone systems only ever grow. Someone joins and you build an extension. Someone leaves, and the extension stays. Multiply that by …

JUN 2022 · 4 MIN READ Diagram of carrier call traffic metered through a rating engine and split across department groups, each with its own phones, usage meter, and cost report Product

Department Chargeback: How to Bill Phone Costs Back to the Teams Making the Calls

The phone bill arrives each month, IT codes it to “Telecom - General,” finance pays it, and the review stops at the …

DEC 2021 · 5 MIN READ Diagram of trunk lines and gateways feeding a PBX and desk phones, with a utilization bar chart showing only a fraction of channels in use Product

Trunk Utilization 101: How to Find Out How Many Phone Lines You're Actually Using (and Stop Paying for the Rest)

Pull up your last phone bill and count the lines. A PRI here (23 channels), a block of 20 SIP trunks there, six POTS lines someone …

SEP 2021 · 5 MIN READ What is call center analytics? Product

What is call center analytics?

If you are managing a call center, it is important to pay more attention to call center analytics. This is the process that you …

JUL 2021 · 3 MIN READ

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