Product Update: What’s New in PBXDom for Sep 2017

Amazon Connect and PBXDom
3 min read

Talk less, act more! Here, I’d like to draw your full attention to this month’s improvements and features on PBXDom. One of the important factors of our success originates from being highly responsive to the needs of our clients — not in words, but in action. Here’s the proof!

New features:

PBXDom now support Amazon Connect
Collector old data import tools
White List
Add page length in reports (200, 500, or more)
Smart report sorting based on usage
Add Rows setting in all data-table widgets

Improvements:

Faster widgets
Collector security improvement

Fixed Bugs:

Fixed some bugs in the Report section
Fixed SLA widget
Fixed Mitel 3300 CXi reporting issue
Fixed Weather widget
Fixed Simple Text widget
Fixed some Cisco CDR reporting issues
Fixed real-time protocol bug
Fixed API endpoint for 3rd party systems

 

New features

PBXDom now supports Amazon Connect.

Amazon Connect and PBXDom

If you are one of the Amazon Connect users, now you can easily have more and detailed dashboards and widgets from the status of your call on PBXDom.

 

Collector old data import tools

Now, PBXDom Collector software can automatically load your old call information from previous years on your PBXDom account. Therefore, you will have access to more sets of data when generating reports.

 

White List

Extension whitelist

By taking advantage of the White List capability on PBXDom, you can create a list of all the extensions you are interested in having their information on your reports and eliminating some of the unrelated calls data. White List, along with Exclude Extension, which was introduced in the past, gives the users a range of capabilities for accessing call information.

 

Add page length in reports (200, 500, or more)

Page show

In the Reports section, now, you can change the rows of information to 200 or 500 records. Plus, your preferred settings will be saved and never reset back after each time of generating reports.

 

Smart report sorting based on usage

call reporting

Now, the reports which athe users frequently usewill be ranked right at the top of the list. So, there is no need to bother yourself to look for them on the menu list.

 

Add Rows setting in all data-table widgets.

call accounting widget

In all data-table widgets, like Last Incoming Calls or Last Outgoing Calls, only 6 rows of the last calls used to be shown to the users. Now, you are able to refer to the widgets settings and change the number of displayed rows and have access to more information.

 

Improvements

Faster widgets

In the Dashboard section, some great improvements have been made for increasing up widget’s performance speed. Now, many of the widgets can be displayed two times faster.

 

Collector security improvement

There are a lot of security improvements in PBXDom Collector software. So, the security of the sent data is guaranteed.

 

Bugs Fixed

Fixed some bugs in the Report section
Fixed SLA widget
Fixed Mitel 3300 CXi reporting issue
Fixed Weather widget
Fixed Simple Text widget
Fixed some Cisco CDR reporting issues
Fixed real-time protocol bug
Fixed API endpoint for third-party systems

 

What are your thoughts?

You can contribute to PBXDom development by sharing your ideas and thoughts with us. Our team at PBXDom will be so glad to hear from you.

 

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