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Product Update: Here’s What’s New in PBXDom for July 2017

August 5th, 2017

We are excited to announce that we successfully developed our platform and brought some demanding features and improvements. Thanks to our clients for assisting us on our path to make PBXDom the best call analysis service. With the kind and generous help of you, we recognize more about your real needs. Take your time and check out our July product update!

New features:
Dashboard Sharing with Google URL Shortener capability
New features button on the main page
Real-time Connection indicator
Added new filtering fields to Advanced Call Report

Improvements:
Advanced Call Report searches within a specified time range
Speed and performance increase of the PBXDom Collector software
Increased API accessibility speed

Fixed Bugs:
Fixed bugs and problems with all the real-time widgets for S-series Yeastar.
Fixed issue of the Simple Text widget.
Fixed issue of the Weather widget.
Fixed the browser warning notification for the shared dashboard.

 

New features

Dashboard Sharing with Google URL Shortener capability

From now on, you can have a shortened Google URL for sharing your dashboard. You are also able to delete the created URL links from the URL Manager under the Account settings section.

Call Center Dashboard Sharing

 

Manage Call Dashboard Sharing

New features button on the main page

Now you can get notified from the latest new features on PBXDom by clicking on the gift box icon on the top-right of the main page.

PBXDom New Features

 

Real-time Connection indicator

If your PBX supports real-time capability, which is already supported by PBXDom, you can find about the real-time connection status with the help of the designed indicator right at the top of the page. This feature works only if the PBX supports real-time capability.

 

PBX Real-time extensions status

Added new filtering fields to Advanced Call Report

Advanced Call Report is now more powerful to offer more advanced and convenient searches. With respect to our clients’ needs and requests, one of the most important changes to Advanced Call Report is changing the time selector from minutes to seconds. Now, you can easily filter duration of the calls based on the seconds.

Searching based on calls cost is now possible. Now you can easily run searches for calls with certain cost values.

DID/DNIS capability has been added to the Advanced Call Report. If you are using your telecommunication possibilities to use several phone number simultaneously, then by using this capability, you can find out about the phone numbers at which your clients called.

Advanced Call Report

 

With the help of the new Advanced Call Report capabilities, now you can run searches based on the waiting time before a call is answered. For example, you may like to have access to all the calls which were answered after 10 seconds of the phone ringing.

Being able to run searches based on the name of the caller has also been added to the Advanced Call Report. If your Teleco service provider shows the names of the callers, you have surely seen it in the ‘Caller name’ section.

 

Improvements

Advanced Call Report searches within a certain time range

One of the other requests of the PBXDom’s users in terms of the Advanced Call Report was being able to do searches within a specific time range.

 

Advanced Call Report Time Selector

 

For example, you can have access to all the calls information between hours 9 am to 3 pm for the current day.

As another example, you can also filter all the calls between 9 am to 3 pm during the entire week with the exception of the calls falling between the hours of the first day after 9 am to the last day before 3 pm. This means that in the past, this report could bring you all the calls from a specific date and time to that particular date and time you were looking for.

Now you can easily have all the calls between 9 am to 3 pm during the entire last week.

 

Speed and performance increase of the PBXDom Collector software

Some of the customers tend to enter their previous years’ information. When the number of the files exceeded 100,000, they would experience a very low speed and poor performance. In the latest version of this month, PBXDom collector has been developed to process something over 500,000 files.

 

Increased API accessibility speed

With increased number of simultaneous servers, now you can have access to your dashboards, generate reports and so on faster.

 

Fixed Bugs:
Fixed bugs and problems with all the real-time widgets for S-series Yeastar.
Fixed issue of the Simple Text widget.
Fixed issue of the Weather widget.
Fixed the browser warning notification for the shared dashboard.

 

What are your thoughts?

As previously mentioned, your feedback is always welcome as we are constantly striving to improve our service to suit the needs of our users. Do you have ideas or suggestions? Please leave them by clicking here.

Samaneh Sohrabi

Samaneh Sohrabi

Sales & Marketing manager at PBXDom
I am passionate about sales and marketing. Animal lover.
Samaneh Sohrabi

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