Call Accounting, Call Reporting and Call Analysis Service for Business Phone Systems
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Sample Report – Top 25 Most Widely Used Extensions

September 16th, 2018 / Reza Mousavi

This report shows us a list of the most actively used extensions in a company or organization, for both incoming and outgoing calls.

1. Ext: the extension number

2. Count: the total number of incoming and outgoing calls received and made by an extension

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Sample Report- Top 25 Frequently Dialed Numbers

September 3rd, 2018 / Reza Mousavi
Top 25 Frequently Dialed Numbers

This report gives us a list of the top 25 phone numbers which a company or organization made the highest number of the calls to.

1. Dialed Phone: the dialed phone number

2. Count: the number of the calls

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Sample Report – Top 25 Frequently Caller Numbers

July 1st, 2018 / Reza Mousavi
top-25-frequently-caller-numbers

This report lists the top 25 phone numbers from which a company or organization received the highest number of the calls.

 

1. Caller Phone: the phone number of the caller

2. Count: the number of the calls

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Sample Report – Extensions Summary

June 13th, 2018 / Reza Mousavi

This report presents a summary of all the calls, total duration and total cost of the calls of the extensions in a company or organization within a specified range of time.

1. Ext: the extension number

2. Ext Name: the assigned name of the extension

3. Incoming: the number of the incoming calls received by the extension

4. Outgoing: the number of the outgoing calls made by the extension

5. Total: the total number of the incoming and outgoing calls by the extension

6. Duration: the total duration of all the incoming and outgoing calls

7. Cost: the total cost of all…

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Sample Report – Abandoned Calls

June 1st, 2018 / Reza Mousavi
Abandoned calls report

This report shows us a list of incoming calls which were abandoned within a specified range of time.

1. DateTime: the exact date and time the call was received

2. From: the phone number from which the call was received

3. Caller Name: the assigned name of the caller set by the TELCO

Note: the telecommunication company (TELCO) is needed to support Caller Name feature.

4. Ext: the extension number which received the call

5. Ext Name: the assigned name of the extension number which received the call

6. Duration: the duration of the call

7. Time Before Hang-up: the waiting time before an…

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Sample Report – Outgoing Calls

May 16th, 2018 / Reza Mousavi
Sample Report Outgoing Calls

This report shows us a complete list of the outgoing calls made by a company or organization within the specified range of time.

1. DateTime: the exact date and time the call was made

2. To: the phone number to which the call was made/the dialed number

3. Ext: the extension number which made the call

4. Ext Name: the assigned name of the extension number

5. Duration: the duration of the outgoing call

6. Cost: the cost of the outgoing call

7. Trunk/Co: the name or the number of the landline

8. Trunk/CO Name: the assigned name of the landline

Note: Trunk, CO,…

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Sample Report – Incoming Calls

May 9th, 2018 / Reza Mousavi
incoming-calls-sample

This report shows us a complete list of all the incoming calls received by a company or organization within the specified range of time.

1. DateTime: the exact date and time the call was received

2. From: the phone number from which the call was received

3. Caller Name: the assigned name of the caller set by the TELCO

Note: the telecommunication company (TELCO) is needed to support Caller Name feature.

4. Ext: the extension number which received the call

5. Ext Name: the assigned name of the extension number which received the call

6. Duration: the duration of the incoming call

7. Cost: cost…

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