A 911 call from any extension triggers alerts to your team, typically within 1–2 minutes: who called, from where, and when. Security can reach the caller and meet responders at the door.
Available on Pro plans and up · Supports your Kari's Law compliance program
In a school, hospital, hotel, or multi-building campus, emergency services can arrive faster than your own staff can figure out which room the call came from. Average EMS response in the U.S. is about 7 minutes — longer in rural areas. PBXDom tells your own people within 1–2, usually before responders arrive.
Some phone systems write the emergency-call record immediately; alerts typically land 1–2 minutes after dialing. Others write it when the call ends; alerts follow right after. On the setup call, we tell you exactly which your PBX is.
Every alert carries the extension, assigned name, and the building/floor/department you've mapped to it.
One event fans out to email, SMS, automated voice call, Slack, and Zapier simultaneously. Email, Slack, and Zapier on Pro and up; SMS and voice on Advanced and up.
On-site notification of 911 calls supports your Kari's Law compliance program for multi-line systems.
Every 911 event and every alert sent is logged. Review the full timeline after any incident.
No new phone system is required when the existing PBX and call-record output are supported.
U.S. multi-line telephone systems are required to provide on-site notification when someone dials 911. PBXDom's 911 alerts give your security desk, facilities team, and front office that notification within minutes, with the caller's extension and mapped location, on the phone system you already run.
PBXDom supports your compliance program; consult your counsel for the requirements that apply to your organization.
The same engine watches for whatever you define. Common rules our customers run:
Calls placed from the warehouse at 3 AM? Get a heads-up before it becomes a pattern.
Catch unexpected international or premium-rate dialing, a classic sign of toll fraud, the day it starts.
Watch calls to competitors, regulators, or any number list that matters to your organization.
Trunk suddenly silent, or a queue flooding? Know before the complaints reach you.
"Our vendor said there really wasn't anything out there to fulfill our needs. I stumbled upon PBXDom, and once the team assisted with getting it functional, we have never looked back."
Check your PBX, then choose guided setup if you want us to connect it, map locations, and send a test alert with you.
Available on Pro, Advanced, and Enterprise plans
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