The extension summary report gives you a quick summary of calls handled by your PBX extensions. You can use this report to find out which of your extension are getting the most calls, which extension is handling calls quicker and better. You can find the following data in extension summary report:
Extension: Extension Number
Extension Name: Extension Name
Incoming: Total Incoming Calls received by extension
Outgoing: Total Outgoing Calls made by extension
Total: Total Calls for extension
Duration: Total Talk Time for extension
Cost: Total Cost for extension
You can filter by:
From: the start date, which can be a fixed date like 2015-01-01 or in strict mode as a dynamic date.
To: the end date that can have all settings related to “From” item.
Group: You can choose your desired group to filter the data. This is very useful for dashboards related to the performance of different departments of the company.
For example, you can view sales department call summaries, service, and customer affairs department in separate widgets and even compare them to those of the past days.
Site/Location: You can choose your PBX in each of your organization locations.
Information can always help us develop our business. The mission of PBXDOM service is primarily to help small and medium businesses grow.Managers of companies and departments can make appropriate decisions to enhance the quality of responding to the clients by having correct information on the phone calls of the company. Also, the call cost management and no improper use of the resources of the organizations are other benefits of having correct information about the situation of your company calls.
We hope that PBXDOM service can help you in the way of success. We would be glad to have your feedback and create better service for you with your help.