The debate regarding telemanagement and its effectiveness in improving the customer service of any given organization along with marketing has been a long held one. Being capable of managing the entire phone activity of your company does not only enable you to deal with the concerns of your target audience effectively, but it does also help a great deal in training your staff accordingly as well. However, it is likely that you are familiar with the fact that telemanagement calls for an excessive investment in terms of time. This is probably what confines its utilization for a huge range of the companies.
If you happen to be someone who understands the importance of managing the phone activity of your organization and are disappointed of the time that has to be invested in order to accomplish that, then you have landed on the right page. With the services that PBXDom has to offer, not only can you get the regular call accounting and call reporting but you can have a thorough overview of the statistics as well regarding each of your department in order to have a better understanding of their customer service capabilities and that too without spending a huge amount of time on it.
With the introduction of PBXDom cloud, you can now have all the data that you need regarding a particular phone call that your company may have made. The entire collection of such data is uploaded directly to a client or perhaps a server with the utilization of 256 bit encryption as well in order to keep your data safe and secure. By enabling you to go through the analytics on your web page in a thorough fashion. PBXDom aims at improving your customer service and call services in a remarkable fashion.
There is no argument over the fact that chart reporting has never been more convenient than ever before. PBXDom enables chart reporting not only by department but by individual as well. Such reports are being generated in real-time and you can relish the benefits of having a complete control over the entire data that the software has collected. Since the call reporting is being accomplished behind the scenes, integration in your current system is going to be kept minimal at all times.
In summary, following may be the benefits that PBXDom’s call reporting and analytics services have to offer for effective marketing:
- See which department of your company is the most active
- The total number of calls which were abandoned in each of the departments
- Number of customers that hung up on your operators
- The call duration that turned out to be the most effective in terms of making a sale
In the light of the information mentioned above, it won’t be wrong to conclude that the call reporting and analytics services that PBXDom has to offer is advantageous for any given business that utilized a reasonable amount of its funds for customer services, sales, and marketing. Our services are certainly going to improve your customer care capabilities.