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Products
Analytics & Monitoring
Emergency 911 & Alert
Telecom Expenses & Call Accounting
Integrations
Pricing
Blog
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Start Free Trial
How many call center agents Do You need?
Call Center Agents Calculator
Number of calls per hour:
AHT(Average Handeling Time – Call duration of each call) in seconds:
Max wait time before answer:
1 second
2 seconds
3 seconds
4 seconds
5 seconds
10 seconds
15 seconds
20 seconds
25 seconds
30 seconds
45 seconds
1 minute
1.5 minutes
2 minutes
2.5 minutes
3 minutes
3.5 minutes
4 minutes
5 minutes
20 minutes
Service Level % (How many percent of calls should be
answer):
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
99%
Calculate
