How To Create Avaya IP Office 500 Dashboard In 10 Minutes

November 12th, 2018
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Dashboard-Avaya IP Office

Avaya’s IP500 IP Office is redefining how the business communicates. The Avaya IP Office Family is the latest advancement in converged voice and data technology from Avaya. IP Office combines high-end voice and data applications normally reserved for large enterprises with easy to use tools that allow the smallest of businesses to deliver cutting-edge customer service.

Avaya IP Office IP 500 with Phone 30 Expansion Module and Digital 30 Expansion ModuleThe IP Office family consists of the IP Office 500 series communications solutions. The Avaya IP Office IP500 V2 is the latest control unit in the IP Office IP500 suite of products, supporting IP Office Release 6.0 and higher. Systems can be expanded through the use of expansion modules.

Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.

For more info about Avaya IP Office 500 series visit the following page:

https://www.avaya.com/en/product/ip-office/
In this article, I am going to show you how you can create the Avaya IP Office Dashboard within only 10 Minutes. So, let’s get started and follow along with my instructions step-by-step.

Step 1:

Sign up in PBXDom at the following link:

http://app.pbxdom.com/#/signup

Step 2:

After confirming your account by clicking on the link sent to your email, you will be redirected to setup page on PBXDom website. Before start set up the PBXDom collector software, I draw your attention to the following diagram. It shows the connection between your Avaya IP Office 500 and PBXDom.

Avaya IP Office 500-PBXDom-Config

To set up your Avaya IP Office 500 Dashboard goto next step.

avaya-500-call-accounting-software-step1-1024x458

Step 3:

Before beginning Avaya IP Office 500 Dashboard set up, you will need:

1-Administrator access to the computer on which you will install.

2-Ability to configure the firewall to allow the collector to send data to PBXDom.

3-Know about your PBX available connectivity options and needed hardware.

4-Run setup.exe as Administrator, by right clicking on setup.exe and selecting the Run as Administrator.

5-Make sure nothing is blocking your access to the Internet.

6-If you’re behind the firewall, PBXDom collector software uses the following TCP/IP ports:

TCP: 80,443,13,37

UDP: 123

7-Make sure no Windows Policy/Antivirus is preventing the execution of the collector. You can exclude PBXDom collector’s executable files and the entire application directory.

Step 4:

Download the Collector software by click on the Download button and go to the next step.

avaya-500-step1-5-1024x581

Step 5:

Install collector software and copy your license key and paste it into your collector and press the register button. After your collector registered successfully, press the start button on your collector.

Please watch the following video to know how to install the collector data.

Step 6:

In the next step, you will see the following window.
avaya-500-call-accounting-software-step6-1024x580

If you successfully registered your collector and started it, after a few seconds, the PBX collector registration status changes from Not registered to Registered and collector connection status from Not connected to Connected like the following window.

avaya-ipoffice-500-call-accounting-software-step7-1024x579

Now you can click on the next button.

Step 7:

Select Avaya from the vendor list.
avaya-500-dashboard-selectvendor

Select Avaya IP Office matched with your system from the model list and click on the next button.

avaya-ip-office-500-dashboard-step2

Step 8:

Click on the LAN connection and click on the next button.

avaya-ipoffice-500-dashboard-step3

Step 9:

Select only your time zone and leave other settings as set by default.

avaya-ipoffice500-dashboard-step4

Step 10:

PBXDom collector automatically connects to your IP Office device and collect the SMDR information, enter your IP Office 500 IP address and leave other settings as set by default. Finally, to send settings to your collector click on “send settings to the collector software button.”

avaya-ipoffice-dashboard-step5

After the settings are successfully sent to your collector, you should see the following message, and you can click on the next button.

avaya-ipoffice-dashboard-step7

Step 11:

In this window, you can find information about how to configure your IP Office 500.
avaya-ipoffice-500-dashboard-step8

For configuring your IP Office 500 SMDR follow the instructions:
Open the IP office Manager Console or web console and go to System > SMDR and set the following values:

IP Address 0.0.0.0
TCP Port 2300
Records to Buffer 500
Call Splitting Diverts Check

avaya-ipoffice-500-smdr-settings-dashboard

Step 12:

In the next window, you should wait till all the calls data get loaded to your account.

To make sure everything working, click on “Sync settings” button on your collector.
avaya-ipoffice-500-dashboard-final-step

Please don’t leave this page until you receive the OK status for all four rows below,

This should not take more than 10 minutes. If you don’t notice all the OK within this time, please review your settings.

Also, make some test calls with your PBX to include a few incoming, outgoing.

If the issue is still unresolved, please schedule a Free remote installation service by clicking the button.

After a few minutes, you should receive 4 OK and windows change to the following message on your screen.

avaya-ipoffice-dashboard-ok1

Congratulation, Please click on the Finish button to access your Avaya IP Office Dashboard.

avaya-ipoffice-dashboard-full

Avaya IP Office 500 Dashboard

You can make as many as 50 dashboards as you want in the PBXDom. You can add up to 12 widgets in each dashboard from more than 70 available widgets.

You can find more information about the dashboard and widget on the following page:

Dashboard Help

Also, you can share read-only dashboard all across your entire organization.

Finally, you can find a complete set of reports, charts in reports, and chart section.

Report Help

I hope this article helps you to find a very easy solution for making a dashboard for Avaya IP Office systems and deep insight into your voice traffic in your organization.

Reza Mousavi

Reza Mousavi

Serial Entrepreneur, Founder & CEO at PBXDom, Software Architect, Frequent reader, Fan of adventure travel
Reza Mousavi
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