Avaya platforms hand off call records in three different ways, and PBXDom supports all of them with the same collector software. IP Office — the 406, 500, 500 V2, and Server Edition — streams SMDR over the LAN: in IP Office Manager you open System > SMDR, enter the address of the machine running the PBXDom collector, and use TCP port 2300 with a record buffer so calls are not lost during brief network interruptions. The procedure is shown screen by screen in How to Create an Avaya IP Office 500 Dashboard in 10 Minutes. On the enterprise side, Aura Communication Manager and Aura Session Manager send CDR over IP; the collector listens as a TCP/IP server (port 9000 by default) and the Aura system pushes records to it. For the Nortel-heritage Communication Server 1000, the collector reads CDR through a direct serial connection instead.

Whatever the transport, the result in PBXDom is the same: live dashboards that show call traffic as it happens — total volume, abandoned calls, extension and trunk activity — plus historical reports you can filter by extension, department, trunk, or date range and schedule for email delivery. Alert rules flag 911 and other emergency calls the moment they are dialed and can also notify managers about missed calls. If you operate IP Office at branch sites and Aura at headquarters, every system reports into one account, so company-wide call activity sits on a single dashboard.

Generation coverage is deliberately broad. The IP Office 406 is long past end of sale but still reports without trouble; the 500 and 500 V2 remain the most common units in the field; Server Edition covers virtualized deployments; and CS 1000 support keeps call accounting alive for organizations that have not yet migrated off the platform. A free 14-day trial is available, and a typical connection takes about 15 minutes.