Concept illustration of a office phone system and call records
Concept illustration · Not an exact hardware depiction.

Connect the collector

Follow the steps below to configure your Mitel 3100 to output SMDR data via a serial connection:

  1. Using an RS-232 cable, connect the PC running the PBXDom collector to the serial port of the Mitel 3100.
  2. Launch Mitel System Tool and choose Voice.
  3. Open Management > Call Logging, then select Change.

Configure call logging

  • Cost per minute: 00 (not supported in North American systems)
  • Minimum call duration to be recorded: 00:00:00
  • Type of Call: All
  • Minimum page length: 1
  • Call logging: enabled

Select Save and commit the changes.