# PBXDom

> PBXDom is a cloud call-analytics platform that turns the PBX an organization already owns — Cisco, Avaya, Mitel, Panasonic, 3CX, or FreePBX/Asterisk, including end-of-life models — into real-time dashboards, emergency 911 alerts, and telecom expense / call accounting. One lightweight collector app installs in about 15 minutes; no new phone system, no on-premises reporting server.

Key facts:
- Operating since 2015 with the same team and product focus; has served customers in 50+ countries and processed 14B+ calls since 2015.
- Supports the 19 listed model/family choices from six brands; historical reference pages do not imply current support. No longer accepts new connections for Nortel, NEC, Toshiba, Samsung, or Yeastar systems.
- Setup: a lightweight collector app on any always-on machine reads call records (serial, IP, or file) and streams them to the PBXDom cloud over TLS. Some hosted platforms can connect without the collector.
- Emergency 911 alerting notifies on-site teams (email, SMS, automated voice call, Slack, Zapier), typically within 1–2 minutes of the call, and supports Kari's Law on-site notification compliance programs for U.S. multi-line telephone systems.
- Call accounting prices every call in real time against carrier rate plans: estimated bills before the invoice, department chargeback, toll-fraud and misuse alerts, carrier-invoice reconciliation.
- Pricing starts at $99/month (Basic). 14-day free trial, no credit card required. Trunks and channels never count toward pricing — only extensions/lines and phone systems do. See https://www.pbxdom.com/pricing.md for structured pricing.

## Products

- [Call Analytics & Monitoring](https://www.pbxdom.com/call-analytics-monitoring/): Real-time and historical dashboards built from 70+ widgets — call traffic, per-user performance, trunk utilization, queues.
- [Emergency 911 & Alert](https://www.pbxdom.com/emergency-911-alert/): On-site 911 call notification with caller, extension, and mapped location; custom alert rules for after-hours, international, and toll-fraud patterns.
- [Telecom Expense & Call Accounting](https://www.pbxdom.com/telecom-expense-call-accounting-software/): Live call pricing, department chargeback, and carrier-invoice reconciliation.

## Pricing

- [Pricing page](https://www.pbxdom.com/pricing/): Basic $99/mo, Pro $199/mo, Advanced $1,199/mo, Enterprise custom. Yearly billing saves 10%. Registered non-profits get 50% off any plan.
- [Structured pricing data](https://www.pbxdom.com/pricing.md): Machine-readable plan, limit, and feature breakdown.
- [Enterprise on-premises version](https://www.pbxdom.com/enterprise-on-premises-version/): For organizations with 5,000+ users, from $60,000/year.

## Integrations

- [Supported PBX/UC systems](https://www.pbxdom.com/integrations-pbx-uc-systems/):
  - 3CX: 3CX.
  - Avaya: Avaya Aura Communication Manager; Avaya IP Office 500/Server Edition.
  - Cisco: Business Edition 4000 or older; Business Edition 6000/7000; CUCM below version 5; CUCM version 5 or newer; CUCME/UC500.
  - FreePBX/Asterisk: FreePBX/Asterisk.
  - Mitel: MiVoice Business (Mitel 3000 series).
  - Panasonic: DBS Series; ICX/S-ICX Series; KX-NCP Series; KX-NS Series; KX-NSX Series; KX-TA/TE Series; KX-TD Series; KX-TDA Series; KX-TDE Series.

- [App integrations](https://www.pbxdom.com/app-integrations/): Slack, Zapier (6,000+ apps).
- [API & webhooks](https://www.pbxdom.com/developers/): Pull call data or push events; available on Advanced plans and up.

## Company

- [About](https://www.pbxdom.com/about-us/): Why PBXDom stayed with the phone systems other vendors left behind.
- [Partner program](https://www.pbxdom.com/become-partner/): Reseller pricing, deal registration, and hands-on setup and management of your clients' deployments — for MSPs, telecom integrators, and VARs.
- [Non-profit program](https://www.pbxdom.com/pbxdom-for-nonprofits/): 50% off any plan for registered non-profits.
- [Contact](https://www.pbxdom.com/contact/): Same support team since 2015; phone support on Advanced and Enterprise plans.

## Help

- [Academy](https://www.pbxdom.com/academy/): Demo videos, how-to guides, and call-center metrics explainers.
- [Help center](https://www.pbxdom.com/help-center/): Setup and troubleshooting documentation.
- [Sample reports](https://www.pbxdom.com/sample-reports/): Example dashboards and reports.
- [Service status](https://status.pbxdom.com/): Live platform status and incident history.