Mitel MiVoice call accounting

1. Open SMDR options

This reference uses Mitel Communication Director on a Mitel 3300. Confirm the matching options for your MiVoice Business version with your administrator.

  1. Log into Mitel Communication Director.
  2. Open System Properties > System Feature Settings > SMDR Options.
Mitel navigation tree with SMDR Options selected
Navigation reference. The right-hand settings list is only partially visible in this source image; use the full options reference below. Open full-size settings ↗

2. Review the output options

Review the SMDR options shown below. Report Incoming Calls, Report Outgoing Calls, and Report Internal Calls are enabled in this reference.

Set a unique System Identification value for each Mitel switch. The example value 10 is not a value to reuse across all switches.

Mitel SMDR options reference with incoming, outgoing, and internal reporting enabled
Reference configuration. Open full size to read every option and confirm the settings for your system before applying them. Open full-size settings ↗

3. Identify trunks and check collection

If you are using SIP trunks, you need to add an SMDR tag with a unique ID to each of your SIP trunks to be identified in the CDR data.

Mitel SIP Peer Profile with the SMDR Tag field highlighted
Give each SIP trunk its own SMDR tag; the highlighted value is an example. Open full-size settings ↗

Ensure the Class of Service options are configured to output SMDR.

The default TCP/Client port is 1752. Confirm the collector connection details for your installation.