Read a call-record timestamp

Paste an Epoch value from a Cisco CDR into the date/time converter to get a readable date and time. Use the result when tracing a call or checking an exported record. The converter accepts timestamps in seconds.

Estimate available agents

Enter calls per hour, average handling time, and your service-level target into the agents calculator. Its Erlang C estimate assumes steady arrivals and no abandonment. It estimates agents available to handle calls—not total scheduled headcount, breaks, or other shrinkage.