Asterisk PBX has been used by many businesses today and is an excellent choice for many types of businesses and needs. Asterisk is powered by some very rich features; you should pay more than 10K US dollars for other platforms and PBX systems. But one of the big problems in Asterisk platforms is that they are very complicated to work with and need the user to have an in-depth knowledge of settings.
Are you looking for your desired call logging software?
Have you ever thought how it’s possible to monitor telephone communications of several branches or PBXes of the organizations? If your company or organization has many divisions, then the problem of evaluating communications and call cost of PBXes have always been so challenging.
Did you know that missing calls from your clients cause them to become unsatisfied, and dissatisfied customers may never work with you?
Did you know that missed clients will damage you (your business) either directly or indirectly?
If you’re interested, you can easily add Missed Calls Notification feature to your Panasonic PBX. You can be notified of a missed call either by receiving an SMS or an E-mail.
Advantages of Call Accounting & Analysis PBXDom.
For managing the sales department in a better way, a manager needs accurate information of the process of the works which are performed. As a manager, you need to know how the works are progressing, and whether or not the efforts being made are moving you toward your purposes.
The needed budget of telecommunication for big organizations which are always in interaction with a large number of customers can be extremely expensive. Being connected has a great importance for educational institutions. For that, they need to allocate some great deal of money only for this purpose. Therefore, this actually means that there’s a high demand for managing calls. That’s why some of the institutions and organizations have an effective department for keeping the calls costs to the minimum possible value, as well as stopping any type of abuses.
1-How do you want to increase up your employees’ productivity? Do you motivate them with an incentive plan?
2-Have you set some purposes which can be easily compared and measured?
3-Have you put the tasks and responsibilities transparency, performance innovation, and each person’s expectations as the cultural aspects of a collaboration?
Can you guess what is one of the most in demand and widely used features on PBXDom’s Dashboard section? Let me help you recognize it!
Assuming that you already have an account on PBXDom and as the owner of it, you have a full control on everything and could easily access to any type of information. But do you think that you are the only one that should monitor and make use of the gathered and available metrics? Well, I don’t think so.
If you are a manager, then certainly you are very busy buried under an overwhelming number of tasks and responsibilities to take the burden of daily. And among all of them, you have to keep your eyes on your company’s or organization’s calls and monitor them.
An Abandoned call, also known as a Missed call is a call type on which the caller hangs up the phone before any person answers. Abandoned calls number and its percentage number have key roles in satisfying the clients who are contacting the Support and Services Department.
By itself, PBXDom is a terrific and robust cloud-based application. But to me, what makes it sound more of a gigantic locomotive, is the fact that it pulls a many numbers of other hidden and very extraordinary functionalities behind the scenes, which I think they really deserve getting explored by us.
If your company has a limited budget likewise most of the other companies, then this means that you do not have the needed budget to be able to record the calls details. Whereas, the information on the calls traffic reports is based on the real data. Plus, by using this information you can find out about the peak hours and traffic patterns in your company. These reports offer you the best and the most comprehensive information on your calls.
Recently, I really got SHOCKED after noticing how some of our customers use our platform in some ways. For that, now I’m interested in dragging your attention to something which you may or may NOT yet know about. A hidden secret, believe it or not!
Do you know about the peak hours in your company, organization, or department during the day?
Do you know any suitable plan for answering your calls over these hours?
Do you know that most of your customers calling at the peak hours will become unsatisfied finally?
Do you know that with some slight changes, you can gain some noticeable achievements?
If you’re interested in bringing revolutionary changes in your customer’s satisfaction feeling and your company’s productivity, then follow us through this article.
PBX machines record call details as CDR, which stands for Call-Detail Record.
As far as I’m concerned, a few of the PBX top brands are capable of recording something over a hundred chunks of information for only one single call.
But how is possible that a call could ship this much information with it?
Do you work as a sales manager? Or you might be a sales assistant or expert?
If you’re selling something or working in the Sales Department of a company, I’m sure that after reading all of this, you will get so delighted.
Most of the times, after communicating with your clients and hanging up the phone, you realize that you have forgotten to have and keep track of their contact information.
Also, in some other companies due to the huge number of calls in the Sales Department, it’s not possible to record every single call.
This time around I’m interested in introducing you to Mr. King of reports on PBXDom, Advanced Call Report.
I got surprised by all its impressive functionalities.
As a company or organization, there are times when you need to have reports for reviewing and monitoring purposes.
Now that you’ve become one of the PBXDom clients, you might be wondering how you can really take the full advantage of this platform—to the best of its possibilities and functionalities—it’s PBXDom team to be concerned about educating you to find your way through the best and most useful spots of this application.
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.
The very first initial Beta version of PBXDom was launched in February 2014, with only 6 widgets and a bunch of few reports along with some essential settings and so on.
Now up until this point and time, this cloud-based application has successfully developed something over 60 varied and useful widgets, dozens of reports and charts, along with a wealth of new features and capabilities.
Small business owners sometimes have great ideas in which money plays a big role to develop them. And these owners will be under real financial pressure till their ideas reach productivity. As your business starts growing, by referring to the newspapers’ necessary costs, you begin to recognize Call Management as a valuable tool.
Does your business, company, or organization receive and make a massive number of calls on the daily basis?
And despite the fact that you and your staff are always putting your whole 100% energy to keep up, no positive change has been made regards to your responsiveness, and still, you have very stressful and challenging moments to deal with.
Surely, you have run a lot of advertisings for promoting your business. If I ask you which advertisement was the most effective one, then do you have a certain answer?
Obviously, if you’re not sure about your answer, then this means that your company like most of the other companies uses some very subjective and traditional ways of measuring the effect of their advertising campaign.
Not a while ago, I was given another task to handle which required me to go through some of the PBXDom’s call analysis widgets and do some little tests. Right in the middle of what I was doing, I got distracted and found myself thinking about something completely different. That time around I came across the term ‘Real-time.’
Being a manager means having tons of responsibilities and duties. As a manager, you’re not tended to fully expose your brain to store and process all events and information thrown at you. Cause, you’re simply busy.Sorry, by which I mean unnecessary information! Critical information should always be known and noticed right off the bat, very immediately. We know it, we admit it, and we put it aside for now!
More Precise Call Accounting on PBXDom: Making expansion and basing your branches or divisions in other states and countries lead you to work with different telecommunication service providers. Some of the providers have different pricing models, or conversation costs can noticeably differ from one country to the other.
The call detail records (CDR) in Cisco Unified Communications Manager (Cisco Call Manager) have many fields for date and time. The date and time fields in CDR files are as follows:
To better understand each field, take a look at the following image:
As mentioned in Cisco document, the date and time fields are based on UTC time zone and it is the number of seconds elapsed since January 1st, midnight, 1970; 00:00:00 1/1/1970.
This is called Unix epoch.
Call Analysis API: If you’re a PBXDom customer who’s using this service for managing and analyzing your company’s phone calls information or a person with years of experience in phone telecommunication, a developer who has come up with an idea to extend PBXDom through integration by creating an app to offer some services, then you should really act quickly and bring it to life. Here is why?
What would you like to see more of on the blog in 2018?
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