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Product Update: What’s New in PBXDom for Jun 2018

June 18th, 2018
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PBXDom iphone apple

This is our first product update announcement in 2018. This does not necessarily imply that we have not updated. Rather, we have made significant changes in PBXDom, with your help, and are moving forward faster and more motivated.

We always listen carefully and want to solve more problems. So, we would always appreciate your valuable suggestions.

I’d like your attention to significant changes in June 2018.

 

New:

  • PBXDom for Android
  • PBXDom for iPhone & iPad
  • SMS alert
  • Voice call alert
  • New billing system
  • New ticketing system
  • Add row number to widgets
  • Add duration filter to widgets
  • Automatically detect time zone in the setup
  • Multi-users limited to data scope
  • Tag spam calls
  • New “Call Traffic” series report

 

Fixed:

  • Fixed advanced call report issues
  • Fixed Cisco Call manager ring time
  • Fixed Cisco Call manager trunk/co name
  • Fixed duration widgets for more than 838:59:59
  • Fixed some bugs in Mitel 3000 series

 

Improvements:

  • Improved collector software
  • Improved API speed

 

New features:

 

PBXDom for Android

Call-accounting-analysis-Android (2)

We published PBXDom for Android on Google Play Store. It’s the first version and does not have all the same features as the Desktop web version. Thanks for your comments and feedback so that we can better meet your needs and resolve the bugs.

With PBXDom for Android you can:

  • View simple dashboard includes Call summary, Call traffic, Call Type widgets
  • Access to more than 24 reports:
    • *Incoming Calls
    • *Outgoing Calls
    • *Abandoned Calls
    • *Call History
    • *Internal Calls
    • *Advanced Call Report
    • *Top 25 Frequently Caller Numbers
    • *Top 25 Frequently Dialed Numbers
    • *Top 25 Most Widely Used Extensions
    • *Top 25 Most Widely Used Extensions – Incoming
    • *Top 25 Most Widely Used Extensions – Outgoing
    • *Top 25 Trunks/Cos
    • *Top 25 Trunks/Cos – Incoming
    • *Top 25 Trunks/Cos – Outgoing
    • *Top 25 Longest Incoming Calls
    • *Top 25 Shortest Incoming Calls
    • *Top 25 Longest Outgoing Calls
    • *Top 25 Shortest Outgoing Calls
    • *Top 25 Abandoned Calls By Extension
    • *Extensions Summary
    • *Trunks/Cos Summary
    • *Users Summary
    • *Account Code Summary
    • *Account Name Summary
  • Advanced reports filter includes Date, Department/Groups, Site/Location, Caller Phone, Called Phone, Caller Name, Access Code, Acc Name, User, Extension, Trunk/Co, DID/DNIS
  • Current plan and account information

 

You can download the PBXDom for Android from the following link:

https://www.pbxdom.com/pbxdom-for-android

 

PBXDom for iPhone & iPad

PBXDom iphone apple

With PBXDom for iOS you can:

  • View simple dashboard includes Call summary, Call traffic, Call Type widgets
  • Access to more than 24 reports:
    • *Incoming Calls
    • *Outgoing Calls
    • *Abandoned Calls
    • *Call History
    • *Internal Calls
    • *Advanced Call Report
    • *Top 25 Frequently Caller Numbers
    • *Top 25 Frequently Dialed Numbers
    • *Top 25 Most Widely Used Extensions
    • *Top 25 Most Widely Used Extensions – Incoming
    • *Top 25 Most Widely Used Extensions – Outgoing
    • *Top 25 Trunks/Cos
    • *Top 25 Trunks/Cos – Incoming
    • *Top 25 Trunks/Cos – Outgoing
    • *Top 25 Longest Incoming Calls
    • *Top 25 Shortest Incoming Calls
    • *Top 25 Longest Outgoing Calls
    • *Top 25 Shortest Outgoing Calls
    • *Top 25 Abandoned Calls By Extension
    • *Extensions Summary
    • *Trunks/Cos Summary
    • *Users Summary
    • *Account Code Summary
    • *Account Name Summary
  • Advanced reports filter includes Date, Department/Groups, Site/Location, Caller Phone, Called Phone, Caller Name, Access Code, Acc Name, User, Extension, Trunk/Co, DID/DNIS
  • Current plan and account information

You can download the PBXDom for iPhone from the following link:

https://www.pbxdom.com/pbxdom-for-iphone-ipad-apple

 

911 alerting

SMS Alert

If you were using Alert, you could send SMS via Hook Web. But from now on, you can send SMS directly without the need for other services and get notified by SMS about essential business events wherever you are.

 

Voice Call Alert

When something important happens, we need to ensure that those who need to be notified to receive our message. Maybe because we receive a lot of emails and SMS, they have no high priority. But when there’s a big issue, a phone call can work. You can set your alert type to the voice call and PBXDom can call you and use the automatic text-to-speech technology to tell you what really happened.

 

billing-system-pbx

New billing system

We changed our billing system to WHMCS and fully integrated with that to achieve more flexibility with billing on PBXDom.

 

Ticketing system

New ticketing system

Now you can create a ticket, check your ticket history and update them easily.

 

set total call show

Add row number to widgets

You are able to set the total records showing in the following widgets:

  • Last incoming calls
  • Last outgoing calls
  • Last abandoned calls
  • Most widely used extensions
  • Most widely used extensions- incoming
  • Most widely used extensions- outgoing
  • Top callers
  • Top called
  • Top extensions by call duration
  • Top extensions by incoming call duration
  • Top extensions by outgoing call duration
  • Top calls by duration
  • Top incoming calls by duration
  • Top outgoing calls by duration
  • Top calls by cost
  • Top incoming calls by cost
  • Top outgoing calls by cost
  • Top extensions by cost
  • Top extensions by cost – incoming
  • Top extensions by cost – outgoing
  • Last internal calls
  • Extensions summary
  • Extensions summary – incoming
  • Extensions summary – outgoing

 

 

Call duration filters

Add duration filter to widgets

You are able to set a duration for the following widgets:

  • Last incoming calls
  • Last outgoing calls
  • Top Caller
  • Top Called
  • Incoming calls count
  • Incoming calls percent
  • Outgoing calls count
  • Outgoing calls percent
  • Incoming calls gauge
  • Outgoing calls gauge

This means that when you set the duration greater than 10 seconds, the widget will not show calls under 10 seconds in the widget.

 

time zone autodetect

Automatically detect time zone in the setup

Based on your location and IP address, PBXDom automatically detects your time zone when you want to add the new PBX.

 

Multi users call accounting

Multi-users limited to data scope

If you need more users and to limit them to only their data, it’s possible at the moment. We can create read-only users with only access to specified department data or specified extension info.

 

 

Spam calls, telemarketers

Tag spam calls

Fighting with spammers and telemarketers can always be a tedious experience. However, with this feature, you can tag a number on your dashboard or report it as spam. Also, we created the “Spam calls” report to access all calls tagged as spam. You can export the list and ban them from your voice platform or telco company.

 

Call Traffic report

New “Call Traffic” series report

We added a Call traffic series report. You are already familiar with them on the dashboard, now they available in the reports section too. The following reports were added:

  • Call Traffic
  • Call Traffic by days
  • Call Traffic by duration per days
  • Call Traffic by duration per 24 hours

 

What are your thoughts?

 

You can contribute to PBXDom development by sharing your ideas and thoughts with us. Our team at PBXDom will be so glad to hear from you.

 

Samaneh Sohrabi

Samaneh Sohrabi

Sales & Marketing manager at PBXDom
I am passionate about sales and marketing. Animal lover.
Samaneh Sohrabi

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2018Add duration filter to widgetsAdd row number to widgetsAutomatically detect time zone in the setupMulti-users limited to data scopeNew “Call Traffic” series reportNew billing systemNew ticketing systemPBXDom for AndroidPBXDom for iPhone & iPadproduct updateSMS alertTag spam callsVoice call alert