Sample Report – Incoming Calls

SAMPLE REPORT INCLUDED IN ALL PLANS

Illustrative demo data · Not customer results. Data notes ↓

This report shows us a complete list of all the incoming calls received by a company or organization within the specified range of time.

Open the full-size illustrative report.

What to notice: The first incoming call reaches extension 201 after four seconds and lasts 12 seconds. These are separate fields: time before answer is not talk duration. Use the caller and extension to investigate; a short call alone does not establish a problem.

1. DateTime: the exact date and time the call was received

2. From: the phone number from which the call was received

3. Caller Name: the assigned name of the caller set by the TELCO

Note: the telecommunication company (TELCO) is needed to support Caller Name feature.

4. Ext: the extension number which received the call

5. Ext Name: the assigned name of the extension number which received the call

6. Duration: the duration of the incoming call

7. Cost: cost of the incoming call

8. Time Before Answer: the waiting time before an extension answers the call

9. Trunk/CO: the name or the number of the landline

10. Trunk/CO Name: the assigned name of the landline

Note: make sure that your PBX supports Time Before Answer and Time Before Hang-up capabilities. Plus, the Caller Name capability, in some reports, is only displayed if the TELCO supports it. Otherwise, these columns will remain blank in a report.

About this illustrative report and its assumptions

PBXDom report interface with illustrative demo data for September 11, 2026. These examples explain a workflow, not customer results or verified backend calculations.

Where costs appear: fictional USD rates of $0.001/second on the standard route and $0.005/second on the premium route, a 60-second minimum, and no incoming charges, taxes or fixed fees. Actual fields and estimates depend on your PBX records and configuration.

This is one of 30+ reports in PBXDom's call accounting software — yours fills with real data on the setup call.

Sample Report – Incoming Calls

Note: the telecommunication company (TELCO) is needed to support Caller Name feature.

Note: make sure that your PBX supports Time Before Answer and Time Before Hang-up capabilities. Plus, the Caller Name capability, in some reports, is only displayed if the TELCO supports it. Otherwise, these columns will remain blank in a report.

See this report with your numbers in it