PBXDomThis report presents us with a list of the top 25 longest incoming calls received by a company or organization based on the duration of the calls.
Open the full-size illustrative report.
What to notice: The longest incoming calls in this example last 10 minutes. Use duration to select records for review, then consider the purpose of the calls. Longer does not necessarily mean less efficient.
1. DateTime: the exact date and time the call was received
2. From: the phone number from which the call was received
3. Ext: the extension number which answered the call
4. Ext Name: the assigned name for the extension (extension name)
5. Duration: the duration of the call
6. Cost: the cost of the incoming call
7. Trunk/CO: the name or the number of the landline
8. Trunk/CO Name: the assigned name for the landline (Trunk/CO)
Note: Trunk, CO, and landline are the equivalents of each other and can be used interchangeably.