PBXDomThis report gives us a list of the top 25 most actively used landlines both for incoming and outgoing calls based on the number of the calls.
Open the full-size illustrative report.
What to notice: Trunk 1 carries 270 of 360 incoming and outgoing calls (75%); trunk 2 carries 90. This ranks traffic volume, not simultaneous occupancy or spare capacity. Use concurrent-call data before making a capacity decision. Only two trunks exist in this example, so this top-25 report has two rows.
1. Trunk/CO: the name or the number of the landline
2. Count: the total number of incoming and outgoing calls received and made by a landline
Note: Trunk, CO, and landline are the equivalents of each other and can be used interchangeably.