PBXDomSecurity and data architecture
Understand the standard PBXDom data path before installation: where the collector runs, which phone-system records it reads, what those records contain, and which deployment details require confirmation.
No certification or compliance status is implied on this page.
Standard collector data flow
The exact PBX-side protocol and fields depend on the manufacturer, model, software release, and enabled CDR or SMDR output.
- 01
Phone system
The existing PBX produces CDR, SMDR, or another supported call-accounting output.
- 02
Local collector
A PBXDom collector runs on an always-on host that can reach that output. The host depends on the supported setup.
- 03
Hosted reporting
The collector forwards call records to PBXDom so reports, dashboards, and configured alerts can be produced.
- 04
Authorized users
Users open the hosted product to search records, view dashboards, and manage reports or alerts.
What the standard workflow handles
PBXDom is documented as a call-record reporting system, not a phone-system replacement or call-recording platform. The record fields available depend on what the PBX emits.
- Call time, direction, duration, caller or dialed number
- Extension, department, trunk, gateway, or site identifiers when supplied
- Call outcome and cause fields supported by that PBX output
- Calculated report, alert, and call-accounting values
Connection method by platform
These are brand-level summaries from the same source used by the compatibility checker. Final setup still depends on the exact model and release.
CDR records from Cisco Unified Communications systems
Always-on Windows machine with access to Cisco call records
CDR or SMDR records over the network, depending on system
Always-on Windows machine with access to Avaya call records
SMDR or CDR records from the Mitel system
Always-on Windows machine with access to Mitel call records
Call records over LAN or serial, depending on model
Always-on Windows machine with the required LAN or serial connection
CDR output from the 3CX phone system
Always-on Windows machine that can reach the 3CX CDR output
CDR records from Asterisk, FreePBX, Issabel, or Elastix
Native Linux collector for supported FreePBX systems, or a Windows collector for other supported setups
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