Start with a service question

Use your call records to investigate unanswered calls, compare extension activity, or review estimated costs. In government agencies and city offices, those questions can help teams review how residents reach their departments. Call activity is evidence to investigate—not, by itself, a measure of productivity or service quality.

Confirm the data behind the answer

Available fields and update timing depend on your PBX model, software release, and collection method. Check compatibility before planning your dashboard, or explore the demo videos and plans.