Call analytics like you've never seen before.
A lack of detailed insights into call data. This lack of data can lead to inefficiencies, potential misuse, and gaps in communication.
Information that could help you streamline your operations, reduce costs, and improve service quality. It can be a struggle to identify underutilized resources or detect areas of inefficiency in your telecom system.
A powerful tool designed to give you deep insights into your call data, empowering you to make smarter decisions for your city office. With our easy-to-use platform, you can maximize your technical resources, efficiently manage human resources, identify top performers, and audit individual calls and trends.
The dashboard can be customized with up to 70 widgets for department calls, service activity, and other operational views. Setup requirements depend on the exact PBX, call-record output, collector host, and network path.
Embrace the future with our cloud-based platform. Our solution offers direct integrations with your existing phone systems, call switching software, and virtually any telecom system you use. Plus, we provide scalable plans to fit your needs, ensuring you only pay for what you use.
Data on the busiest times of day or week helps city offices allocate resources more effectively to manage peak periods.
Track calls related to citizen complaints, see patterns over time, and address recurring issues in the community.
Understand the types and locations of emergencies reported, aiding in planning and response.
Reveal which phone lines or systems are not being used efficiently, then reallocate or reduce as necessary.
Call durations, hold times, and abandonment rates show exactly where service needs attention.
Assess the performance of individual staff or departments and spot where additional training is needed.
Gauge the response to new policies or initiatives by tracking calls and complaints related to specific issues.
Call volumes and trends help forecast resource needs and plan budgets accordingly.
Unusual patterns in call data can indicate fraudulent activity or misuse of city services the day they start.
The types and volumes of calls received reflect the community's concerns, supporting more effective engagement strategies.
Discover opportunities to reduce or maximize resources, learn who your top performers are, and more.
Learn more →Get notified when anyone from your organization makes a call to 911 so you can mobilize resources.
Learn more →Learn about your estimated bill before your bill actually arrives and take action before it's too late.
Learn more →Check the phone system and requirements first, then choose guided setup, self-setup, or a product preview.
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