Call Abandonment Rate Is a Key Performance Indicator (KPI)

February 17th, 2019

Revolutionary advent of information technology and new fields of science have changed our world quite dramatically compared to the past. Data and information, either organized or scattered, can be...

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Sample Report – Abandoned Calls

June 1st, 2018

This report shows us a list of incoming calls which were abandoned within a specified range of time. 1. DateTime: the exact date and time the call was received 2....

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