PBXDom Blog Tag: Abandoned Calls Report

Call Abandonment Rate Is a Key Performance Indicator (KPI)

The revolutionary advent of information technology and new fields of science have changed our world quite dramatically compared to the past. Data and information, either …

Abandoned calls report

Sample Report – Abandoned Calls

This report shows us a list of incoming calls which were abandoned within a specified range of time. 1. DateTime: the exact date and time the …