PBXDom Blog Tag: AHT
- Tag: AHT
What is call center analytics?
If you are managing a call center, it is important to pay more attention to call center analytics. This is the process that you follow to analyze …
Everything You Should Know About Average Handle Time (AHT)
What is Average Handle Time? Average Handle Time, which is commonly abbreviated and generally known as AHT, is merely a metric widely used as a KPI …
