PBXDom Blog Tag: AHT

What is call center analytics?

If you are managing a call center, it is important to pay more attention to call center analytics. This is the process that you follow …

_Everything You Need to Know About AHT

Everything You Should Know About Average Handle Time (AHT)

What is Average Handle Time? Average Handle Time, which is commonly abbreviated and generally known as AHT, is merely a metric widely used as a …