Call Abandonment Rate Is a Key Performance Indicator (KPI)

February 17th, 2019

Revolutionary advent of information technology and new fields of science have changed our world quite dramatically compared to the past. Data and information, either organized or scattered, can be...

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Call Abandonment Rate: Main Roots and Reasons – Part Two

February 13th, 2018

Abandoned calls are inevitable. Meaning that whether we want it or not, they happen. But fortunately, there are some great solutions which we can take advantage of to take...

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