Tag: call abandonment

Call Abandonment Rate Is a Key Performance Indicator (KPI)

The revolutionary advent of information technology and new fields of science have changed our world quite dramatically compared to the past. Data and information, either …

Call Abandonment Rate: Main Roots and Reasons – Part Two

Abandoned calls are inevitable. Meaning that whether we want it or not, they happen. But fortunately, there are some great solutions which we can take …

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