PBXDom Blog Tag: call abandonment

Call Abandon Rate

Call Abandon Rate

Call abandonment rate is the percentage of incoming calls that you get but hang up before they reach an agent. If you want to measure …

Call Abandonment Rate Is a Key Performance Indicator (KPI)

The revolutionary advent of information technology and new fields of science have changed our world quite dramatically compared to the past. Data and information, either …

Call Abandonment Rate: Main Roots and Reasons – Part Two

Abandoned calls are inevitable. Meaning that whether we want it or not, they happen. But fortunately, there are some great solutions which we can take …

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