Call Accounting, Call Reporting and Call Analysis Service for Business Phone Systems
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PBX Call Logging Software

April 24th, 2017 / Reza Mousavi

Are you looking for your desired call logging software?
Have you ever thought how it’s possible to monitor telephone communications of several branches or PBXes of the organizations?

If your company or organization has many divisions, then the problem of evaluating communications and call cost of PBXes have always been so challenging.

Traditional Solutions
1-Installing and running reporting softwares available in the market on each of the PBXes, generating reports of each PBX separately, and gathering and evaluating each of the reports to reach the final result and make the last decision.

2-Using Microsoft…

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How To Create Asterisk Server Dashboard In 10 Minutes

April 16th, 2017 / Reza Mousavi
Asterisk Dashboard

Asterisk PBX has been used by many businesses today and is an excellent choice for many types of businesses and needs. Asterisk is powered by some very rich features; you should pay more than 10K US dollars for other platforms and PBX systems. But one of the big problems in Asterisk platforms is that they are very complicated to work with and need the user to have an in-depth knowledge about settings.

One of the essential capabilities in any telephone system is reporting and monitoring. You can find simple report and…

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Extensions Summary Report

November 29th, 2016 / Reza Mousavi
extensions-summary-reports

The extension summary report gives you a quick summary of calls handled by your PBX extensions. You can use this report to find out which of your extension are getting the most calls, which extension is handling calls quicker and better. You can find the following data in extension summary report:

Extension: Extension Number
Extension Name: Extension Name
Incoming: Total Incoming Calls received by extension
Outgoing: Total Outgoing Calls made by extension
Total: Total Calls for extension
Duration: Total Talk Time for extension
Cost: Total Cost for extension

You can filter by:

Date:
From: the start date, which can…

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How Call Accounting helps to improve customer satisfaction

May 19th, 2016 / Samaneh Sohrabi
customer-satisifaction-call-accounting

The use of call reporting and analytics services in all of the major organizations and companies has been getting commoner with the passage of time. If you happen to be someone who is planning to introduce such a piece of software in your company as well and are wondering how exactly the software would be able to improve your customer support department, then you have landed on the right page. The below-mentioned information is going to help a great deal in this regard. Without further ado, let’s take a closer look…

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Things You Need To Know About Call Accounting Software

April 19th, 2016 / Samaneh Sohrabi

If you would like to have a thorough understanding of the phone system activity of your company, then choosing PBXDom is going to be a commendable option. Our state of the art call reporting and analytics services ensure that you won’t have to leave your precious money when your sales department misses a phone call and your customer has to go through an unsatisfactory experience.

There is a whole range of benefits that you can relish provided that you have chosen PBXDom’s call reporting and analytics services. A few of the…

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Extension Summary Call Accounting Software

January 31st, 2016 / Reza Mousavi

One of the most useful widgets in PBXDOM is that of Extension Summary. This widget shows you an overview of the Extension Summary in your company. The information of this widget includes:

Total Calls,
Abandoned Calls,
Incoming Calls,
Outgoing Calls,
Max Duration Incoming Call,
Max Duration Outgoing Call,
First Call,
Last Call,
With a look at this widget, you can quickly find comprehensive information on the Extension Summary in the timeframe you have selected.
The settings of this widget include the following:

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Abandon calls percent & call accounting software

January 13th, 2016 / Reza Mousavi
call accounting software


One of the most useful widgets in PBXDOM is that of Abandon calls percent. This widget shows you an overview of the Abandon calls percent in your company. The information of this widget includes:
Abandon calls percent.

With a look at this widget, you can quickly find comprehensive information on the Abandon calls percent in the time frame you have selected.
The settings of this widget include the following:

Title: the widget…

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Incoming calls gauge in call accounting software

January 4th, 2016 / Reza Mousavi
call accounting software


One of the most useful widgets in PBXDOM is that of Incoming calls gauge. This widget shows you an overview of the Incoming calls gauge in your company. The information of this widget includes:
Incoming calls gauge.

With a look at this widget, you can quickly find comprehensive information on the incoming calls in the timeframe you have selected.
The settings of this widget include the following:

Title: the widget title that…

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Outgoing calls percent in Call Accounting Software

December 31st, 2015 / Reza Mousavi
dashboard call accounting software

One of the most useful widgets in PBXDOM is that Outgoing calls percent. This widget shows you the percentage of outgoing calls in your company. The information of this widget includes:
Outgoing calls percent

With a look at this widget, you can quickly find comprehensive information on the Outgoing calls percent in the time frame you have selected.
The settings of this widget include the following:

Title: the widget title that…

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Most Widely Used Extensions, Call Accounting on the Cloud

December 3rd, 2015 / Reza Mousavi

One of the most popular and useful widgets in PBXDOM is that of Most Widely Used Extensions. This widget shows you an overview of the Most Widely Used Extensions in your company. The information of this widget includes:
Extension number and calls count

With a look at this widget, you can easily find comprehensive information on the extension and calls in the timeframe you have selected.
The settings of this widget include the following:

Title: the widget title that is automatically filled, but you…

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