Call Accounting, Call Reporting and Call Analysis Service for Business Phone Systems
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Sample Report – Incoming Calls

May 9th, 2018 / Reza Mousavi

This report shows us a complete list of all the incoming calls received by a company or organization within the specified range of time.

1. DateTime: the exact date and time the call was received

2. From: the phone number from which the call was received

3. Caller Name: the assigned name of the caller set by the TELCO

Note: the telecommunication company (TELCO) is needed to support Caller Name feature.

4. Ext: the extension number which received the call

5. Ext Name: the assigned name of the extension number which received the call

6. Duration: the duration of the incoming call

7. Cost: cost…

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PBXDom, Behind The Scenes

April 28th, 2018 / Hadi Hakimi

If you’re wondering what technology has been used to develop PBXDom, then put some time to read through this. Over this tiny little piece, I’m going to tell you about the core technology being used to provide super fast and efficient service on PBXDom, as well as presenting some few reasons for such a pick.

In the first place, PBXDom was developed using PHP and MySQL and a bunch of other programming languages like Delphi. Although PHP did not sound a bad idea in 2013, when the development process began, but very soon as the platform was launched on the…

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A Necessary Step to Have More Precise Call Accounting on PBXDom

November 13th, 2017 / Hadi Hakimi

More Precise Call Accounting on PBXDom: Making expansion and basing your branches or divisions in other states and countries lead you to work with different telecommunication service providers. Some of the providers have different pricing models, or conversation costs can noticeably differ from one country to the other.

One of the Call Accounting and Analysis services capabilities is calculating the total call cost of your landlines/Trunks. But we need the presented cost to be exact and precise.

If your company or organization is utilizing different landlines coming from different telecom companies,…

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Gauging Advertising Effect on Marketing and Sales Programs By Call Analysis

October 17th, 2017 / Reza Mousavi

Surely, you have run a lot of advertisings for promoting your business. If I ask you which advertisement was the most effective one, then do you have a certain answer?

Obviously, if you’re not sure about your answer, then this means that your company like most of the other companies uses some very subjective and traditional ways of measuring the effect of their advertising campaign.

To better understand it, pay attention to this example. Imagine that you are interested in publishing an advertisement in a newspaper, and then measure its effect…

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Product Update: What’s New in PBXDom for Sep 2017

October 13th, 2017 / Samaneh Sohrabi
Amazon Connect and PBXDom

Talk less, action more! Here, I’d like to drag your full attention to this month’s improvements and features on PBXDom. One of the important factors of our success originates from being highly responsive to the needs of our clients — not in words, but action. Here’s the proof!

New features:

PBXDom now support Amazon Connect
Collector old data import tools
White List
Add page length in reports (200, 500, or more)
Smart report sorting based on usage
Add Rows setting in all data-table widgets


Faster widgets
Collector security improvement


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Concurrent Calls Analysis Widgets Help Become More Responsive

October 8th, 2017 / Hadi Hakimi

Does your business, company, or organization receive and make a massive number of calls on the daily basis?

And despite the fact that you and your staff are always putting your whole 100% energy to keep up, no positive change has been made regards to your responsiveness, and still, you have very stressful and challenging moments to deal with.

This can even lead to increased number of unsatisfied customers, which can be considered as an alarming status for your business or company.



If your concerns match mine, then go ahead and say hello…

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Stop Manual Monitoring of Your Calls Telecommunication

September 28th, 2017 / Reza Mousavi
Call Accounting

Small business owners sometimes have great ideas in which money plays a big role to develop them. And these owners will be under real financial pressure till their ideas reach productivity. As your business starts growing, by referring to the newspapers’ necessary costs, you begin to recognize Call Management as a valuable tool.

The costs of telecom calls between the employees and the customers need to be managed. Otherwise, they will go out of control. Bear in mind that manual management cannot be a suitable solution. Since it reduces the business…

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How Clients Contribution Could Benefit a Business Like PBXDom Call Accounting

September 22nd, 2017 / Hadi Hakimi

The very first initial Beta version of PBXDom was launched in February 2014, with only 6 widgets and a bunch of few reports along with some essential settings and so on.

Now up until this point and time, this cloud-based application has successfully developed something over 60 varied and useful widgets, dozens of reports and charts, along with a wealth of new features and capabilities.

If we pause for a second and start comparing 6 widgets to 60 widgets, then we can simply realize how PBXDom determined team is constantly working to fulfill the needs of the clients and keep up…

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Generate Reports on PBXDom Call Accounting Like a Pro

September 10th, 2017 / Hadi Hakimi

This time around I’m interested in introducing you to Mr. King of reports on PBXDom, Advanced Call Report.

I got surprised with all its impressive functionalities.

As a company or organization, there are times when you need to have reports for reviewing and monitoring purposes.

The good news is that PBXDom has a variety of gorgeous reports which provide all needs of customers.

PBXDom reports present more details and information compared to Dashboard widgets, which are only able to bring us a limited piece of information, and compared to other reports available on the Reports section.

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Product Update: What’s New in PBXDom for Aug 2017

September 7th, 2017 / Samaneh Sohrabi
Service Level Widget

Dreaming of turning PBXDom into an absolute number one Call Analysis and Management service to perfectly suit our customer’s all-types needs, energizes us to take our steps more firmly and furiously. This month’s update comes along with tons of exciting news about our platform new features and capabilities. So, please read on and check this out!

New features:

Service Level Widget
Exclude Extension feature
Min Time Before Answer Widget
Max Time Before Answer Gauge
Obtain more information in Invoices section
Adding more PBXes through Setup Wizard


Faster and more…

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