Call Accounting, Call Reporting and Call Analysis Service for Business Phone Systems
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Extensions Summary Report

November 29th, 2016 / Reza Mousavi
extensions-summary-reports

The extension summary report gives you a quick summary of calls handled by your PBX extensions. You can use this report to find out which of your extension are getting the most calls, which extension is handling calls quicker and better. You can find the following data in extension summary report:

Extension: Extension Number
Extension Name: Extension Name
Incoming: Total Incoming Calls received by extension
Outgoing: Total Outgoing Calls made by extension
Total: Total Calls for extension
Duration: Total Talk Time for extension
Cost: Total Cost for extension

You can filter by:

Date:
From: the start date, which can…

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How Call Accounting helps to improve customer satisfaction

May 19th, 2016 / Samaneh Sohrabi
customer-satisifaction-call-accounting

The use of call reporting and analytics services in all of the major organizations and companies has been getting commoner with the passage of time. If you happen to be someone who is planning to introduce such a piece of software in your company as well and are wondering how exactly the software would be able to improve your customer support department, then you have landed on the right page. The below-mentioned information is going to help a great deal in this regard. Without further ado, let’s take a closer look…

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Things You Need To Know About Call Accounting Software

April 19th, 2016 / Samaneh Sohrabi
call-accounting-software

If you would like to have a thorough understanding of the phone system activity of your company, then choosing PBXDom is going to be a commendable option. Our state of the art call reporting and analytics services ensure that you won’t have to leave your precious money when your sales department misses a phone call and your customer has to go through an unsatisfactory experience.

There is a whole range of benefits that you can relish provided that you have chosen PBXDom’s call reporting and analytics services. A few of the…

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Extension Summary Call Accounting Software

January 31st, 2016 / Reza Mousavi
Extension Summary Call Accounting Software

One of the most useful widgets in PBXDOM is that of Extension Summary. This widget shows you an overview of the Extension Summary in your company. The information of this widget includes:

Total Calls,
Abandoned Calls,
Incoming Calls,
Outgoing Calls,
Max Duration Incoming Call,
Max Duration Outgoing Call,
First Call,
Last Call,
With a look at this widget, you can quickly find comprehensive information on the Extension Summary in the timeframe you have selected.
The settings of this widget include the following:

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Abandon calls percent & call accounting software

January 13th, 2016 / Reza Mousavi
call accounting software


One of the most useful widgets in PBXDOM is that of Abandon calls percent. This widget shows you an overview of the Abandon calls percent in your company. The information of this widget includes:
Abandon calls percent.

With a look at this widget, you can quickly find comprehensive information on the Abandon calls percent in the time frame you have selected.
The settings of this widget include the following:

Title: the widget…

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Incoming calls gauge in call accounting software

January 4th, 2016 / Reza Mousavi
call accounting software


One of the most useful widgets in PBXDOM is that of Incoming calls gauge. This widget shows you an overview of the Incoming calls gauge in your company. The information of this widget includes:
Incoming calls gauge.

With a look at this widget, you can quickly find comprehensive information on the incoming calls in the timeframe you have selected.
The settings of this widget include the following:

Title: the widget title that…

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Outgoing calls percent in Call Accounting Software

December 31st, 2015 / Reza Mousavi
dashboard call accounting software

One of the most useful widgets in PBXDOM is that Outgoing calls percent. This widget shows you the percentage of outgoing calls in your company. The information of this widget includes:
Outgoing calls percent

With a look at this widget, you can quickly find comprehensive information on the Outgoing calls percent in the time frame you have selected.
The settings of this widget include the following:

Title: the widget title that…

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Most Widely Used Extensions, Call Accounting on the Cloud

December 3rd, 2015 / Reza Mousavi
Most-Widely-Used-Extension-Call-Accounting-Dashboard

One of the most popular and useful widgets in PBXDOM is that of Most Widely Used Extensions. This widget shows you an overview of the Most Widely Used Extensions in your company. The information of this widget includes:
Extension number and calls count

With a look at this widget, you can easily find comprehensive information on the extension and calls in the timeframe you have selected.
The settings of this widget include the following:

Title: the widget title that is automatically filled, but you…

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Call accounting and employee productivity

November 6th, 2015 / Reza Mousavi
call-accounting-productivity


To figure out the best way for accounting the employee productivity is tricky. Can employee productivity be increased by a mere motivational speech? Can they work more efficiently just when the boss announces some incentive plan? Maybe these strategies could work but call accounting has been globally accepted by many companies to determine how efficiently their employees are working.
Nowadays smartphones, tablets and social media have taken the world completely into their control. People use them throughout the day and also during their job hours due to which many…

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Avaya IP Office Server Edition

October 31st, 2015 / Reza Mousavi
Avaya IP Office Server Edition Call Accounting

Avaya IP Office Server Edition

Configuration collector software
Set IP Address     IP address of IP office unit
Port     2300
User     blank
Password     blank


PBX Settings


Open the IP office Manager Console or web console and go to:

System > SMDR
IP Address 0.0.0.0
TCP Port 2300
Records to Buffer 500
Call Splitting Diverts Check

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