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Call Accounting Integration: Alerts and Conditions

October 29th, 2017 / Hadi Hakimi

Call Accounting Integration: Alerts and Conditions

Being a manager means having tons of responsibilities and duties. As a manager, you’re not tended to fully expose your brain to store and process all events and information thrown at you. Cause, you’re simply busy.Sorry, by which I mean unnecessary information! Critical information should always be known and noticed right off the bat, very immediately. We know it, we admit it, and we put it aside for now!

Assume that one of your staff in your company or organization calls 911 and you’re not around to realize about the reason—possibly you’re on a business…

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4 Widgets on PBXDom Call Analysis That Every Manager Loves to Use

October 21st, 2017 / Hadi Hakimi
Call Accounting Software

Not a while ago, I was given another task to handle which required me to go through some of the PBXDom’s call analysis widgets and do some little tests. Right in the middle of what I was doing, I got distracted and found myself thinking about something completely different. That time around I came across the term ‘Real-time.’


We all use Social Media and online services like Google. All of these big heroes of the web are benefiting from real-time web technologies for most the services they are offering. If you have ever played a game online, then you already…

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Gauging Advertising Effect on Marketing and Sales Programs By Call Analysis

October 17th, 2017 / Reza Mousavi

Surely, you have run a lot of advertisings for promoting your business. If I ask you which advertisement was the most effective one, then do you have a certain answer?

Obviously, if you’re not sure about your answer, then this means that your company like most of the other companies uses some very subjective and traditional ways of measuring the effect of their advertising campaign.

To better understand it, pay attention to this example. Imagine that you are interested in publishing an advertisement in a newspaper, and then measure its effect…

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Product Update: What’s New in PBXDom for Sep 2017

October 13th, 2017 / Samaneh Sohrabi
Amazon Connect and PBXDom

Talk less, action more! Here, I’d like to drag your full attention to this month’s improvements and features on PBXDom. One of the important factors of our success originates from being highly responsive to the needs of our clients — not in words, but action. Here’s the proof!

New features:

PBXDom now support Amazon Connect
Collector old data import tools
White List
Add page length in reports (200, 500, or more)
Smart report sorting based on usage
Add Rows setting in all data-table widgets


Faster widgets
Collector security improvement


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Concurrent Calls Analysis Widgets Help Become More Responsive

October 8th, 2017 / Hadi Hakimi

Does your business, company, or organization receive and make a massive number of calls on the daily basis?

And despite the fact that you and your staff are always putting your whole 100% energy to keep up, no positive change has been made regards to your responsiveness, and still, you have very stressful and challenging moments to deal with.

This can even lead to increased number of unsatisfied customers, which can be considered as an alarming status for your business or company.



If your concerns match mine, then go ahead and say hello…

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How Clients Contribution Could Benefit a Business Like PBXDom Call Accounting

September 22nd, 2017 / Hadi Hakimi

The very first initial Beta version of PBXDom was launched in February 2014, with only 6 widgets and a bunch of few reports along with some essential settings and so on.

Now up until this point and time, this cloud-based application has successfully developed something over 60 varied and useful widgets, dozens of reports and charts, along with a wealth of new features and capabilities.

If we pause for a second and start comparing 6 widgets to 60 widgets, then we can simply realize how PBXDom determined team is constantly working to fulfill the needs of the clients and keep up…

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Quick Overview on PBXDom Call Analysis Grouping Capabilities

September 15th, 2017 / Hadi Hakimi

Now that you’ve become one of the PBXDom clients, you might be wondering how you can really take the full advantage of this platform—to the best of its possibilities and functionalities—it’s PBXDom team to be concerned about educating you to find your way through the best and most useful spots of this application.


With the continuous non-stop work of PBXDom team, this application is swelling bigger and bigger in size of its features and capabilities. This is a great news!


But chances are that we miss the real necessary stuff to learn—things that we should really put time and effort to…

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Generate Reports on PBXDom Call Accounting Like a Pro

September 10th, 2017 / Hadi Hakimi

This time around I’m interested in introducing you to Mr. King of reports on PBXDom, Advanced Call Report.

I got surprised with all its impressive functionalities.

As a company or organization, there are times when you need to have reports for reviewing and monitoring purposes.

The good news is that PBXDom has a variety of gorgeous reports which provide all needs of customers.

PBXDom reports present more details and information compared to Dashboard widgets, which are only able to bring us a limited piece of information, and compared to other reports available on the Reports section.

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Product Update: What’s New in PBXDom for Aug 2017

September 7th, 2017 / Samaneh Sohrabi
Service Level Widget

Dreaming of turning PBXDom into an absolute number one Call Analysis and Management service to perfectly suit our customer’s all-types needs, energizes us to take our steps more firmly and furiously. This month’s update comes along with tons of exciting news about our platform new features and capabilities. So, please read on and check this out!

New features:

Service Level Widget
Exclude Extension feature
Min Time Before Answer Widget
Max Time Before Answer Gauge
Obtain more information in Invoices section
Adding more PBXes through Setup Wizard


Faster and more…

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Managing and Analyzing Calls in the Sales Department

September 5th, 2017 / Reza Mousavi
Sales Management

Do you work as a sales manager? Or you might be a sales assistant or expert?
If you’re selling something or working in the Sales Department of a company, I’m sure that after reading all of this, you will get so delighted.
Most of the times, after communicating with your clients and hanging up the phone, you realize that you have forgotten to have and keep track of their contact information.
Also, in some other companies due to the huge number of calls in the Sales Department, it’s not possible to record every…

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