PBXDom Blog Tag: call center

Call Abandon Rate

Call Abandon Rate

Call abandonment rate is the percentage of incoming calls that you get but hang up before they reach an agent. If you want to measure …

_Everything You Need to Know About AHT

Everything You Should Know About Average Handle Time (AHT)

What is Average Handle Time? Average Handle Time, which is commonly abbreviated and generally known as AHT, is merely a metric widely used as a …

How to Add a PBX System on PBXDom

Let’s imagine that you’re selling some services, and over time you make expansions to other regions and even other states or countries.  As you grow …

Most Widely Used Extensions, Call Accounting on the Cloud

One of the most popular and useful widgets in PBXDOM is that of Most Widely Used Extensions. This widget shows you an overview of the …

Why We Love Call Accounting (And You Should, Too!)

Every industry has its inherent challenges. The call center industry is no different. There are many problems typical in any business, and there are some …

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