Everything You Should Know About Average Handle Time (AHT)

April 25th, 2019

What is Average Handle Time? Average Handle Time which is commonly abbreviated and generally known as AHT is merely a metric widely used as a KPI (Key Performance Indicator)...

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How to Add a PBX System on PBXDom

February 25th, 2019

Let’s imagine that you’re selling some sort of services and over time you make expansions to other regions and even other states or countries.  As you grow in size,...

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Most Widely Used Extensions, Call Accounting on the Cloud

December 3rd, 2015

One of the most popular and useful widgets in PBXDOM is that of Most Widely Used Extensions. This widget shows you an overview of the Most Widely Used Extensions...

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Why We Love Call Accounting (And You Should, Too!)

October 20th, 2015

Every industry has its inherent challenges. The call center industry is no different. There are many problems typical in any business and there are some niche-centric issues. For any...

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