PBXDom Blog Tag: callcenter
- Tag: callcenter
Call Abandon Rate
Call abandonment rate is the percentage of incoming calls that you get but hang up before they reach an agent. If you want to measure the …
What is call center analytics?
If you are managing a call center, it is important to pay more attention to call center analytics. This is the process that you follow to analyze …
Everything You Need to Know About Help Desk Call Center SLA
If you want to ensure the best customer satisfaction is delivered through your helpdesk, it is essential to ensure that you are backed up with the …
How to Add a PBX System on PBXDom
Let’s imagine that you’re selling some services, and over time you make expansions to other regions and even other states or countries. As you grow in …
