PBXDom Blog Tag: callcenter

Call Abandon Rate

Call Abandon Rate

Call abandonment rate is the percentage of incoming calls that you get but hang up before they reach an agent. If you want to measure …

What is call center analytics?

If you are managing a call center, it is important to pay more attention to call center analytics. This is the process that you follow …

Everything You Need to Know About Help Desk Call Center SLA

Everything You Need to Know About Help Desk Call Center SLA

If you want to ensure the best customer satisfaction is delivered through your helpdesk, it is essential to ensure that you are backed up with …

How to Add a PBX System on PBXDom

Let’s imagine that you’re selling some services, and over time you make expansions to other regions and even other states or countries.  As you grow …

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