PBXDom Blog Tag: Callcenter Dashboard

If you are managing a call center, it is important to pay more attention to call center analytics. This is the process that you follow to analyze …

If you want to ensure the best customer satisfaction is delivered through your helpdesk, it is essential to ensure that you are backed up with the …

What is Call Abandonment Rate? One of the main challenges of directors in companies, manufacturers, businesses, and services is decreasing the number …

We are taking our steps firmly toward making PBXDom a better platform for our users. Over the last month, we had some remarkable improvements to share …