Everything You Need to Know About Help Desk Call Center SLA

April 14th, 2019

If you want to ensure best customer satisfaction is delivered through your helpdesk, it is essential to make sure that you are backed up with the correct service level...

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Call Abandonment Rate: Optimal Range – Part One

January 10th, 2018

What is Call Abandonment Rate? One of the main challenges of directors in companies, manufacturers, businesses, and services is decreasing the number of abandoned calls(Call Abandonment Rate) in their...

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Product Update: What’s New in PBXDom for June 2017

July 2nd, 2017

We are taking our steps firmly toward making PBXDom a better platform for our users. Over the last month, we had some remarkable improvements to share with you. Check...

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