PBXDom Blog Tag: Callcenter Dashboard

What is call center analytics?

If you are managing a call center, it is important to pay more attention to call center analytics. This is the process that you follow …

Everything You Need to Know About Help Desk Call Center SLA

Everything You Need to Know About Help Desk Call Center SLA

If you want to ensure the best customer satisfaction is delivered through your helpdesk, it is essential to ensure that you are backed up with …

agile-team

Call Abandonment Rate: Optimal Range – Part One

What is Call Abandonment Rate? One of the main challenges of directors in companies, manufacturers, businesses, and services is decreasing the number of abandoned calls(Call …

Product Update: What’s New in PBXDom for June 2017

We are taking our steps firmly toward making PBXDom a better platform for our users. Over the last month, we had some remarkable improvements to …

Products