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The call detail records (CDR) in Cisco Unified Communications Manager (Cisco Call Manager) have many fields for date and time. The date and time fields in CDR files are as follows:
To better understand each field, take a look at the following image:
As mentioned in Cisco document, the date and time fields are based on UTC time zone and it is…[click to continue…]
Do you work as a sales manager? Or you might be a sales assistant or expert?
If you’re selling something or working in the Sales Department of a company, I’m sure that after reading all of this, you will get so delighted.
Most of the times, after communicating with your clients and hanging up the phone, you realize that you have forgotten to have and keep track of their contact information.
Also, in some other companies due to the huge number of calls in the Sales Department, it’s not possible to record every…
The use of call reporting and analytics services in all the major organizations and companies has been getting commoner with the passage of time. If you happen to be someone who is planning to introduce such a piece of software in your business as well and are wondering how exactly the software would be able to improve your customer support department, then you have landed on the right page. The below-mentioned information is going to help a great deal in this regard. Without further ado, let’s take…[click to continue…]
If you’d like to know more about CUCM, we’re going to make it easy for you.
We’ve put together a collection of 101 Free Video Training for Cisco Unified Communications Manager (CUCM) that you can watch and learn.