Try PBXDOM for 14 days free – no credit card required.
Try free for 14 days
The call detail records (CDR) in Cisco Unified Communications Manager (Cisco Call Manager) have many fields for date and time. The date and time fields in CDR files are as follows:
To better understand each field, take a look at the following image:
As mentioned in Cisco document, the date and time fields are based on UTC time zone and it is…[click to continue…]
The use of call reporting and analytics services in all the major organizations and companies has been getting commoner with the passage of time. If you happen to be someone who is planning to introduce such a piece of software in your business as well and are wondering how exactly the software would be able to improve your customer support department, then you have landed on the right page. The below-mentioned information is going to help a great deal in this regard. Without further ado, let’s take…[click to continue…]