Mitel’s product line splits cleanly by how SMDR leaves the system, and PBXDom handles both halves. The IP platforms send records over the network: MiVoice Business (the 3300 line) streams SMDR over TCP — port 1752 by default — once you enable the SMDR options in the Communication Director software and set your Class of Service to output SMDR, while MiVoice Office (the 5000–7000 family) does the same on TCP port 4000 after the SMDR socket is switched on in DB Studio. MiVoice Business also lets you assign a System Identification value per switch and an SMDR tag per SIP trunk, which is how PBXDom keeps each switch and trunk distinct when several report into one account. The older switches are serial systems: the SX50, SX2000, Imagination, and the 3000 series all output SMDR through an RS-232 port that connects by cable to the PC running the PBXDom collector. The 3000-series setup, including the Call Logging settings in the Mitel System Tool, is documented in How to Create a Mitel 3000 Series Dashboard in 10 Minutes.

In both cases the collector forwards each record to the cloud as it arrives. You get a live dashboard of call traffic, abandoned calls, and extension activity; historical reports filtered by extension, trunk, department, or date range, with scheduled email delivery; and alerts that fire when anyone dials 911 or an emergency number, or when inbound calls go unanswered.

That coverage spans roughly three decades of hardware. SX50, SX2000, and Imagination systems are long discontinued yet still common in the field, and they report into PBXDom exactly like a current MiVoice Business deployment — so you can keep one reporting tool through a phased migration. Setup takes about 15 minutes, and the free 14-day trial requires no credit card.