PBXDom Blog Tag: SLA

What is call center analytics?

If you are managing a call center, it is important to pay more attention to call center analytics. This is the process that you follow …

Everything You Need to Know About Help Desk Call Center SLA

Everything You Need to Know About Help Desk Call Center SLA

If you want to ensure the best customer satisfaction is delivered through your helpdesk, it is essential to ensure that you are backed up with …

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