Find the story in your CDRs.
Open CUCM files, or explore an example with connected, unconnected and split records.
CUCM CSV or extensionless text · up to 20 files, 10 MB total, 25,000 rows. Sample data is synthetic.
File format / headerless records
Use the 129-field option only when your source has that exact field order. You can instead select a matching field-name file together with your records. Recognizable headerless rows use the 129-field layout with a warning to verify the mapping. Repeated headers and readable parts of damaged files are recovered. Missing fields are never invented.
Paste CSV instead
Call record workspace
Import quality
These are CDR records, not unique conversations. Unconnected records do not establish missed customer calls. Missing records cannot be inferred from this export.
Recorded causes Both sides · select to filter
Record starts by hour UTC · current filtered records
Record explorer
Number matches include calling, original called and final called parties. CSV exports protect spreadsheet formulas; original values remain in the record evidence.
| Start / display zone | Calling → final called | Connection evidence | Duration | Clearing evidence | Inspect |
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